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Who is most ready for AI agents

The top five in ten industries, ranked by readiness score out of 100. Every organization on a board was scanned the same way, from its public pages, and the boards move as organizations change their sites.

Banks

Agents will check balances, move money and dispute charges for customers. These are the banks most ready for that.

  1. M&T Bank, 65 out of 100, level 2, Legible
  2. Navy Federal Credit Union, 62 out of 100, level 2, Legible
  3. Capital One, 59 out of 100, level 2, Legible
  4. PNC, 59 out of 100, level 2, Legible
  5. U.S. Bank, 58 out of 100, level 2, Legible

Lenders

Agents will compare rates, gather documents and apply for loans for customers. These are the lenders most ready for that.

  1. Prosper, 70 out of 100, level 2, Legible
  2. SoFi, 68 out of 100, level 0, Closed
  3. OneMain Financial, 63 out of 100, level 2, Legible
  4. Avant, 53 out of 100, level 2, Legible
  5. Upstart, 45 out of 100, level 2, Legible

Insurance

Agents will compare quotes, file claims and update policies for customers. These are the insurers most ready for that.

  1. Lemonade, 63 out of 100, level 2, Legible
  2. Progressive, 57 out of 100, level 2, Legible
  3. American Family Insurance, 55 out of 100, level 2, Legible
  4. State Farm, 55 out of 100, level 2, Legible
  5. Travelers, 53 out of 100, level 2, Legible

Payments and fintech

Agents will pay, refund and track money for people and businesses. These are the payments companies most ready for that.

  1. Brex, 91 out of 100, level 4, Trusted
  2. Plaid, 91 out of 100, level 4, Trusted
  3. Square, 80 out of 100, level 4, Trusted
  4. Stripe, 77 out of 100, level 3, Connectable
  5. PayPal, 75 out of 100, level 3, Connectable

Telecom and internet

Agents will change plans, report outages and settle bills for customers. These are the telecom companies most ready for that.

  1. Deutsche Telekom, 75 out of 100, level 2, Legible
  2. Optimum, 65 out of 100, level 2, Legible
  3. Cox, 63 out of 100, level 3, Connectable
  4. Xfinity, 57 out of 100, level 0, Closed
  5. T Mobile, 48 out of 100, level 0, Closed

Utilities

Agents will report outages, start service and pay bills for customers. These are the utilities most ready for that.

  1. Southern California Edison, 60 out of 100, level 2, Legible
  2. Georgia Power, 58 out of 100, level 2, Legible
  3. PG&E, 57 out of 100, level 2, Legible
  4. Xcel Energy, 56 out of 100, level 1, Tolerated
  5. Dominion Energy, 52 out of 100, level 2, Legible

Airlines

Agents will book, rebook and check in travelers. These are the airlines most ready for that.

  1. JetBlue, 63 out of 100, level 1, Tolerated
  2. British Airways, 62 out of 100, level 2, Legible
  3. Emirates, 54 out of 100, level 0, Closed
  4. Southwest Airlines, 54 out of 100, level 1, Tolerated
  5. Air Canada, 47 out of 100, level 1, Tolerated

Healthcare

Agents will find care, book appointments and check coverage for patients. These are the health plans, pharmacies and providers most ready for that.

  1. Cigna, 66 out of 100, level 2, Legible
  2. Kaiser Permanente, 62 out of 100, level 2, Legible
  3. Walgreens, 60 out of 100, level 2, Legible
  4. UnitedHealthcare, 57 out of 100, level 0, Closed
  5. Anthem, 55 out of 100, level 2, Legible

Retail

Agents will search, compare and buy for shoppers. These are the retailers most ready for that.

  1. Amazon Web Services, Inc., 76 out of 100, level 3, Connectable
  2. Walmart, 65 out of 100, level 3, Connectable
  3. Target, 59 out of 100, level 2, Legible
  4. Costco, 52 out of 100, level 2, Legible
  5. Best Buy, 50 out of 100, level 2, Legible

Media and streaming

Agents will find shows, manage subscriptions and cancel plans for viewers. These are the media and streaming companies most ready for that.

  1. Spotify, 67 out of 100, level 1, Tolerated
  2. SiriusXM, 66 out of 100, level 2, Legible
  3. YouTube, 54 out of 100, level 2, Legible
  4. Hulu, 45 out of 100, level 2, Legible
  5. Disney, 41 out of 100, level 2, Legible