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British Airways scores 62 out of 100 on the Agent Readiness Index
British Airways reaches level 2, Legible. Web experience is the strongest area at 99 out of 100. Protocol access is the weakest at 0.
British Airways was scanned on October 11, 2026. Its score is 62 out of 100, level 2, Legible. An agent can read and cite your content. To reach level 3, Connectable: Offer a programmatic path: a live MCP server, a data sharing program with OAuth metadata, or a verified Poppy file.
Website: britishairways.com
Score by area
| Area | Score | What it asks |
|---|---|---|
| Discoverability | 72 out of 100, worth 15 points | Can an agent find and read your pages? |
| Protocol access | 0 out of 100, worth 20 points | Can an agent connect to you through MCP or an API? |
| Identity and delegation | 90 out of 100, worth 20 points | Can a customer give an agent limited access without sharing a password? |
| Web experience | 99 out of 100, worth 15 points | Does your site work when an agent uses it? |
| Voice and IVR | Not measured yet | What happens when an agent calls your phone line? |
| Policy and governance | Not measured yet | Do your terms allow agents that act for customers? |
What is holding British Airways back
- MCP server, 8 points lost. No MCP server, server card or registry entry was found for this organization. Fix: Publish a remote MCP server with OAuth. Start with read only tools such as account status, orders or location search, and publish a server card at /.well known/mcp/server card.
- Developer and data sharing program, 4 points lost. No developer portal or data sharing program was found on public pages. Fix: Document the program, the standard in use for example FDX in US banking, the supported partners and a sandbox.
- Documented delegate and data sharing controls, 4 points lost. No public page on delegate access or connected app controls was found. Fix: Publish a help page on delegate access and add a connected apps screen where customers revoke access.
- llms.txt guide for agents, 3 points lost. No llms.txt file was found at the site root. Fix: Publish /llms.txt with links to product, pricing, support and location pages.
What already works
- OAuth and OpenID metadata
- Robots policy for user triggered agents
- PKCE and client registration
How British Airways compares
Ranked 2 of 10 on the Airlines leaderboard. The average score for travel is 34.3 out of 100 across 82 organizations. The average across all 1,421 scored organizations is 42.2 out of 100.
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