Loading
United Airlines scores 22 out of 100 on the Agent Readiness Index
United Airlines reaches level 0, Closed. Discoverability is the strongest area at 79 out of 100. Protocol access is the weakest at 0.
United Airlines was scanned on November 13, 2026. Its score is 22 out of 100, level 0, Closed. Declared agents are blocked from the public website. To reach level 1, Tolerated: The home page must load for a declared agent and robots.txt must not block every agent.
Website: united.com
Score by area
| Area | Score | What it asks |
|---|---|---|
| Discoverability | 79 out of 100, worth 22 points | Can an agent find and read your pages? |
| Protocol access | 0 out of 100, worth 14 points | Can an agent connect to you through MCP or an API? |
| Identity and delegation | 0 out of 100, worth 12 points | Can a customer give an agent limited access without sharing a password? |
| Web experience | 79 out of 100, worth 20 points | Does your site work when an agent uses it? |
| Voice and IVR | Not measured yet | What happens when an agent calls your phone line? |
| Policy and governance | 36 out of 100, worth 6 points | Do your terms allow agents that act for customers? |
| Marketing readiness | 21 out of 100, worth 18 points | Can an agent see what you sell, and buy or book it? |
What is holding United Airlines back
- Home page for a declared agent, 31.3 points lost. The site drops the connection of a declared agent. The home page loads only in a browser. Fix: Allow declared agents through bot management on public pages, and verify them with signed requests.
- MCP server, 4.9 points lost. No MCP server, server card or registry entry was found for this organization. Fix: Publish a remote MCP server with OAuth. Start with read only tools such as account status, orders or location search, and publish a server card at /.well known/mcp/server card.
- An agent can start becoming a customer, 3.7 points lost. Book a trip: “Advanced search” shows only after scripts run, so agents that read pages miss it. Fix: Make the call to action a plain link on the home page, keep the form behind it on a page an agent can load, label every field, and keep bot checks off the first step.
- OAuth and OpenID metadata, 3.4 points lost. No OAuth or OpenID metadata was found on the 1 hosts that answered. 13 other hosts did not answer the scanner and could not be checked. Agents cannot discover where to send a customer to approve access. Fix: Publish /.well known/oauth authorization server and /.well known/oauth protected resource for the customer facing APIs.
What already works
- Robots policy for user triggered agents
- Sign in page loads for a declared agent in a browser
- Content available without running scripts
How United Airlines compares
Ranked 8 of 11 on the Airlines leaderboard. The average score for travel is 32.5 out of 100 across 90 organizations. The average across all 2,353 scored organizations is 44.2 out of 100.
Similar organizations
- Emirates, 23 out of 100
- Hopper, 23 out of 100
- Save with Thrifty, 23 out of 100
- Trivago, 21 out of 100
- Las Vegas Sands, 20 out of 100
- Flightradar24, 19 out of 100