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SAP scores 71 out of 100 on the Agent Readiness Index
SAP reaches level 4, Trusted. Identity and delegation is the strongest area at 88 out of 100. Policy and governance is the weakest at 19.
SAP was scanned on October 2, 2026. Its score is 71 out of 100, level 4, Trusted. A customer can authorize an agent with limited, revocable access. To reach level 5, Native: Support agents on every channel: passkeys, a high assurance profile and a voice line scoring 70 or more.
Website: sap.com
Score by area
| Area | Score | What it asks |
|---|---|---|
| Discoverability | 72 out of 100, worth 15 points | Can an agent find and read your pages? |
| Protocol access | 75 out of 100, worth 20 points | Can an agent connect to you through MCP or an API? |
| Identity and delegation | 88 out of 100, worth 20 points | Can a customer give an agent limited access without sharing a password? |
| Web experience | 78 out of 100, worth 15 points | Does your site work when an agent uses it? |
| Voice and IVR | Not measured yet | What happens when an agent calls your phone line? |
| Policy and governance | 19 out of 100, worth 10 points | Do your terms allow agents that act for customers? |
What is holding SAP back
- Passkeys at sign in, 4 points lost. No passkey signal was found on the sign in page or in the published pages read. A prompt that starts only after a person types is not visible to the scan. Fix: Offer passkeys with conditional UI on the sign in page and for step up approvals.
- Sign in page loads for a declared agent in a browser, 4 points lost. The sign in address that was tried returned status 404, so the sign in page itself could not be confirmed. Fix: Serve the sign in page to verified agent browsers, and use signed agent identity to separate them from attackers.
- Terms on automated access, 4 points lost. The terms restrict automated access and name no exception for authorized agents. Fix: Add an exception for authorized agents acting for the customer through approved interfaces.
- Structured data on the home page, 3 points lost. No JSON LD structured data was found on the home page. Fix: Add JSON LD for your organization type, Product or Service, Offer and FAQPage on the pages customers ask about most.
What already works
- OAuth and OpenID metadata
- PKCE and client registration
- llms.txt guide for agents
How SAP compares
The average score for software is 61.4 out of 100 across 124 organizations. The average across all 1,421 scored organizations is 42.2 out of 100.
Similar organizations
- Google, 72 out of 100
- Confluent, 71 out of 100
- Figma, 71 out of 100
- BigCommerce, 70 out of 100
- Deel, 70 out of 100
- Freshworks, 70 out of 100