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Olo scores 86 out of 100 on the Agent Readiness Index
Olo reaches level 4, Trusted. Web experience is the strongest area at 99 out of 100. Policy and governance is the weakest at 58.
Olo was scanned on October 15, 2026. Its score is 86 out of 100, level 4, Trusted. A customer can authorize an agent with limited, revocable access. To reach level 5, Native: Support agents on every channel: passkeys, a high assurance profile and a voice line scoring 70 or more.
Website: olo.com
Score by area
| Area | Score | What it asks |
|---|---|---|
| Discoverability | 78 out of 100, worth 15 points | Can an agent find and read your pages? |
| Protocol access | 84 out of 100, worth 20 points | Can an agent connect to you through MCP or an API? |
| Identity and delegation | 97 out of 100, worth 20 points | Can a customer give an agent limited access without sharing a password? |
| Web experience | 99 out of 100, worth 15 points | Does your site work when an agent uses it? |
| Voice and IVR | Not measured yet | What happens when an agent calls your phone line? |
| Policy and governance | 58 out of 100, worth 10 points | Do your terms allow agents that act for customers? |
What is holding Olo back
- Terms on automated access, 4 points lost. The terms restrict automated access and name no exception for authorized agents. Fix: Add an exception for authorized agents acting for the customer through approved interfaces.
- llms.txt guide for agents, 3 points lost. No llms.txt file was found at the site root. Fix: Publish /llms.txt with links to product, pricing, support and location pages.
- Browser tools exposed to agents, 3 points lost. The sign in and home pages register no browser tools for agents. Fix: Register tools for safe tasks such as location search and price lookup with navigator.modelContext.
- Published position on AI agents, 2.5 points lost. Documents mention the organization’s own chat or virtual agent. They state no position on agents that act for customers. Fix: Publish a page that states how customer agents are handled and where to connect them.
What already works
- MCP server
- OAuth and OpenID metadata
- PKCE and client registration
How Olo compares
The average score for software is 61.4 out of 100 across 124 organizations. The average across all 1,420 scored organizations is 42.2 out of 100.
Similar organizations
- Intercom, 91 out of 100
- Heroku, 88 out of 100
- Netlify, 87 out of 100
- Vercel, 86 out of 100
- Forrester, 84 out of 100
- Outreach, 83 out of 100