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Nordstrom scores 21 out of 100 on the Agent Readiness Index
Nordstrom reaches level 1, Tolerated. Web experience is the strongest area at 78 out of 100. Protocol access is the weakest at 0.
Nordstrom was scanned on October 11, 2026. Its score is 21 out of 100, level 1, Tolerated. Pages load for an agent. Nothing is built for one. To reach level 2, Legible: Publish at least one machine readable layer: llms.txt, structured data or server rendered content.
Website: nordstrom.com
Score by area
| Area | Score | What it asks |
|---|---|---|
| Discoverability | 36 out of 100, worth 15 points | Can an agent find and read your pages? |
| Protocol access | 0 out of 100, worth 20 points | Can an agent connect to you through MCP or an API? |
| Identity and delegation | 0 out of 100, worth 20 points | Can a customer give an agent limited access without sharing a password? |
| Web experience | 78 out of 100, worth 15 points | Does your site work when an agent uses it? |
| Voice and IVR | Not measured yet | What happens when an agent calls your phone line? |
| Policy and governance | 0 out of 100, worth 10 points | Do your terms allow agents that act for customers? |
What is holding Nordstrom back
- MCP server, 8 points lost. No MCP server, server card or registry entry was found for this organization. Fix: Publish a remote MCP server with OAuth. Start with read only tools such as account status, orders or location search, and publish a server card at /.well known/mcp/server card.
- OAuth and OpenID metadata, 5 points lost. No OAuth or OpenID metadata was found on the 6 hosts that answered. 9 other hosts did not answer the scanner and could not be checked. Agents cannot discover where to send a customer to approve access. Fix: Publish /.well known/oauth authorization server and /.well known/oauth protected resource for the customer facing APIs.
- Developer and data sharing program, 4 points lost. No developer portal or data sharing program was found on public pages. Fix: Document the program, the standard in use for example FDX in US banking, the supported partners and a sandbox.
- PKCE and client registration, 4 points lost. No authorization server metadata, so PKCE and client registration could not be confirmed. Fix: Require PKCE with S256 and support client ID metadata documents or dynamic client registration for approved agent clients.
What already works
- Home page for a declared agent
- Same behavior for a declared agent and a standard browser
How Nordstrom compares
Ranked 11 of 12 on the Retail leaderboard. The average score for retail is 36.1 out of 100 across 103 organizations. The average across all 1,421 scored organizations is 42.2 out of 100.
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