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Gong scores 80 out of 100 on the Agent Readiness Index
Gong reaches level 4, Trusted. Discoverability is the strongest area at 93 out of 100. Protocol access is the weakest at 64.
Gong was scanned on October 14, 2026. Its score is 80 out of 100, level 4, Trusted. A customer can authorize an agent with limited, revocable access. To reach level 5, Native: Support agents on every channel: passkeys, a high assurance profile and a voice line scoring 70 or more.
Website: gong.io
Score by area
| Area | Score | What it asks |
|---|---|---|
| Discoverability | 93 out of 100, worth 15 points | Can an agent find and read your pages? |
| Protocol access | 64 out of 100, worth 20 points | Can an agent connect to you through MCP or an API? |
| Identity and delegation | 80 out of 100, worth 20 points | Can a customer give an agent limited access without sharing a password? |
| Web experience | 93 out of 100, worth 15 points | Does your site work when an agent uses it? |
| Voice and IVR | Not measured yet | What happens when an agent calls your phone line? |
| Policy and governance | 75 out of 100, worth 10 points | Do your terms allow agents that act for customers? |
What is holding Gong back
- Developer and data sharing program, 4 points lost. No developer portal or data sharing program was found on public pages. Fix: Document the program, the standard in use for example FDX in US banking, the supported partners and a sandbox.
- Passkeys at sign in, 4 points lost. No passkey signal was found on the sign in page or in the published pages read. A prompt that starts only after a person types is not visible to the scan. Fix: Offer passkeys with conditional UI on the sign in page and for step up approvals.
- Public API documentation, 3 points lost. No public API documentation was found. Fix: Publish an OpenAPI document for customer facing APIs on a developer portal.
- Browser tools exposed to agents, 3 points lost. The sign in and home pages register no browser tools for agents. Fix: Register tools for safe tasks such as location search and price lookup with navigator.modelContext.
What already works
- MCP server
- OAuth and OpenID metadata
- PKCE and client registration
How Gong compares
The average score for software is 61.4 out of 100 across 124 organizations. The average across all 1,421 scored organizations is 42.2 out of 100.
Similar organizations
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- Postman, 79 out of 100