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Glean scores 82 out of 100 on the Agent Readiness Index
Glean reaches level 4, Trusted. Identity and delegation is the strongest area at 98 out of 100. Protocol access is the weakest at 70.
Glean was scanned on October 14, 2026. Its score is 82 out of 100, level 4, Trusted. A customer can authorize an agent with limited, revocable access. To reach level 5, Native: Support agents on every channel: passkeys, a high assurance profile and a voice line scoring 70 or more.
Website: glean.com
Score by area
| Area | Score | What it asks |
|---|---|---|
| Discoverability | 78 out of 100, worth 15 points | Can an agent find and read your pages? |
| Protocol access | 70 out of 100, worth 20 points | Can an agent connect to you through MCP or an API? |
| Identity and delegation | 98 out of 100, worth 20 points | Can a customer give an agent limited access without sharing a password? |
| Web experience | 87 out of 100, worth 15 points | Does your site work when an agent uses it? |
| Voice and IVR | Not measured yet | What happens when an agent calls your phone line? |
| Policy and governance | 75 out of 100, worth 10 points | Do your terms allow agents that act for customers? |
What is holding Glean back
- llms.txt guide for agents, 3 points lost. No llms.txt file was found at the site root. Fix: Publish /llms.txt with links to product, pricing, support and location pages.
- MCP server, 3 points lost. The official MCP registry lists com.glean/mcp, but the scan did not reach a live endpoint. Fix: Publish a remote MCP server with OAuth. Start with read only tools such as account status, orders or location search, and publish a server card at /.well known/mcp/server card.
- Browser tools exposed to agents, 3 points lost. The sign in and home pages register no browser tools for agents. Fix: Register tools for safe tasks such as location search and price lookup with navigator.modelContext.
- Sign in page loads for a declared agent in a browser, 3 points lost. The sign in page is blocked for a declared agent but loads for a standard browser. Fix: Serve the sign in page to verified agent browsers, and use signed agent identity to separate them from attackers.
What already works
- OAuth and OpenID metadata
- PKCE and client registration
- Terms on automated access
How Glean compares
The average score for software is 61.4 out of 100 across 124 organizations. The average across all 1,420 scored organizations is 42.2 out of 100.
Similar organizations
- Forrester, 84 out of 100
- Outreach, 83 out of 100
- Auth0, 82 out of 100
- HubSpot, 82 out of 100
- Jasper, 82 out of 100
- Rippling, 82 out of 100