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Freshworks scores 70 out of 100 on the Agent Readiness Index
Freshworks reaches level 0, Closed. Discoverability is the strongest area at 84 out of 100. Protocol access is the weakest at 51.
Freshworks was scanned on October 15, 2026. Its score is 70 out of 100, level 0, Closed. Declared agents are blocked from the public website. To reach level 1, Tolerated: The home page must load for a declared agent and robots.txt must not block every agent.
Website: freshworks.com
Score by area
| Area | Score | What it asks |
|---|---|---|
| Discoverability | 84 out of 100, worth 15 points | Can an agent find and read your pages? |
| Protocol access | 51 out of 100, worth 20 points | Can an agent connect to you through MCP or an API? |
| Identity and delegation | 70 out of 100, worth 20 points | Can a customer give an agent limited access without sharing a password? |
| Web experience | 84 out of 100, worth 15 points | Does your site work when an agent uses it? |
| Voice and IVR | Not measured yet | What happens when an agent calls your phone line? |
| Policy and governance | 64 out of 100, worth 10 points | Do your terms allow agents that act for customers? |
What is holding Freshworks back
- MCP server, 6 points lost. Public documentation mentions MCP, but no server or card was found. Fix: Publish a remote MCP server with OAuth. Start with read only tools such as account status, orders or location search, and publish a server card at /.well known/mcp/server card.
- Passkeys at sign in, 4 points lost. No passkey signal was found on the sign in page or in the published pages read. A prompt that starts only after a person types is not visible to the scan. Fix: Offer passkeys with conditional UI on the sign in page and for step up approvals.
- Structured data on the home page, 3 points lost. No JSON LD structured data was found on the home page. Fix: Add JSON LD for your organization type, Product or Service, Offer and FAQPage on the pages customers ask about most.
- Browser tools exposed to agents, 3 points lost. The sign in and home pages register no browser tools for agents. Fix: Register tools for safe tasks such as location search and price lookup with navigator.modelContext.
What already works
- OAuth and OpenID metadata
- Sign in page loads for a declared agent in a browser
- Terms on automated access
How Freshworks compares
The average score for software is 61.4 out of 100 across 124 organizations. The average across all 1,421 scored organizations is 42.2 out of 100.
Similar organizations
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