# Forrester scores 84 out of 100 on the Agent Readiness Index

Forrester reaches level 4, Trusted. Web experience is the strongest area at 99 out of 100. Protocol access is the weakest at 64.

Forrester was scanned on October 15, 2026. Its score is 84 out of 100, level 4, Trusted. A customer can authorize an agent with limited, revocable access. To reach level 5, Native: Support agents on every channel: passkeys, a high assurance profile and a voice line scoring 70 or more.

Website: [forrester.com](https://www.forrester.com)

## Score by area

| Area | Score | What it asks |
| --- | --- | --- |
| Discoverability | 72 out of 100, worth 15 points | Can an agent find and read your pages? |
| Protocol access | 64 out of 100, worth 20 points | Can an agent connect to you through MCP or an API? |
| Identity and delegation | 97 out of 100, worth 20 points | Can a customer give an agent limited access without sharing a password? |
| Web experience | 99 out of 100, worth 15 points | Does your site work when an agent uses it? |
| Voice and IVR | Not measured yet | What happens when an agent calls your phone line? |
| Policy and governance | 91 out of 100, worth 10 points | Do your terms allow agents that act for customers? |

## What is holding Forrester back

1. **Developer and data sharing program**, 4 points lost. No developer portal or data sharing program was found on public pages. Fix: Document the program, the standard in use for example FDX in US banking, the supported partners and a sandbox.
2. **llms.txt guide for agents**, 3 points lost. No llms.txt file was found at the site root. Fix: Publish /llms.txt with links to product, pricing, support and location pages.
3. **Public API documentation**, 3 points lost. No public API documentation was found. Fix: Publish an OpenAPI document for customer facing APIs on a developer portal.
4. **Browser tools exposed to agents**, 3 points lost. The sign in and home pages register no browser tools for agents. Fix: Register tools for safe tasks such as location search and price lookup with navigator.modelContext.

## What already works

- MCP server
- OAuth and OpenID metadata
- PKCE and client registration

## How Forrester compares

The average score for software is 61.4 out of 100 across 124 organizations. The average across all 1,421 scored organizations is 42.2 out of 100.

## Similar organizations

- [Netlify](https://readyindex.ai/netlify_com), 87 out of 100
- [Olo](https://readyindex.ai/olo_com), 86 out of 100
- [Vercel](https://readyindex.ai/vercel_com), 86 out of 100
- [Outreach](https://readyindex.ai/outreach_io), 83 out of 100
- [Auth0](https://readyindex.ai/auth0_com), 82 out of 100
- [Glean](https://readyindex.ai/glean_com), 82 out of 100

## More on this report

- [This report as markdown](https://readyindex.ai/forrester_com.md)
- [This report as JSON data](https://readyindex.ai/api/reports/forrester_com)
- [How the score is worked out](https://readyindex.ai/method)
- [All leaderboards](https://readyindex.ai/leaderboards)
- [Every scored organization](https://readyindex.ai/organizations)
- [Scan your own website](https://readyindex.ai/)

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Source: https://readyindex.ai/forrester_com
Updated: 2026-10-15
From the Agent Readiness Index by Encore AI. When you quote a score, please link to the report it came from.