{"id":"lq_com","version":"1.0","url":"https://lq.com","host":"lq.com","name":"Lq","category":"travel","generatedAt":"2026-10-15T19:12:32.544Z","durationMs":92359,"checks":[{"id":"robots_assistants","door":"discover","title":"Robots policy for user triggered agents","status":"unknown","points":0,"maxPoints":4,"finding":"robots.txt returned status 403 to the scanner, so its rules could not be read.","evidence":[{"label":"Status","value":"403","url":"https://lq.com/robots.txt"}],"why":"When a customer asks an agent to look something up, it fetches the page as a user triggered agent. A site that blocks those agents cannot be consulted.","fix":"Allow the ChatGPT User, Claude User and Perplexity User agents in robots.txt for public product, pricing and help pages.","test":"web"},{"id":"llms_txt","door":"discover","title":"llms.txt guide for agents","status":"unknown","points":0,"maxPoints":3,"finding":"The site returned status 403 to the scanner, so llms.txt could not be checked.","evidence":[{"label":"Checked","value":"/llms.txt and /llms-full.txt"}],"why":"An llms.txt file gives an agent a short map of what you offer and where the authoritative pages are.","fix":"Publish /llms.txt with links to product, pricing, support and location pages.","test":"web"},{"id":"structured_data","door":"discover","title":"Structured data on the home page","status":"partial","points":1,"maxPoints":3,"finding":"Only generic structured data is present, with no product, price or question markup.","evidence":[{"label":"Type","value":"Brand"},{"label":"Type","value":"Organization"}],"why":"Schema.org markup lets an agent read products, prices and questions as data instead of guessing from the layout.","fix":"Add JSON LD for your organization type, Product or Service, Offer and FAQPage on the pages customers ask about most.","test":"web"},{"id":"server_rendered","door":"discover","title":"Content available without running scripts","status":"pass","points":3,"maxPoints":3,"finding":"Most of the visible text is in the first HTML response.","evidence":[{"label":"Text in first response","value":"24914 characters"},{"label":"Text after scripts","value":"15388 characters"}],"why":"Many agents read raw HTML and do not run scripts. Text that appears only after scripts run is invisible to them.","fix":"Render product, pricing and help content on the server so the first response contains the text.","test":"web"},{"id":"sitemap_content","door":"discover","title":"Sitemap that includes help and pricing pages","status":"unknown","points":0,"maxPoints":2,"finding":"The site blocked the scanner, so the sitemap could not be checked.","evidence":[],"why":"A sitemap tells an agent where answers live. That cuts wrong guesses and stale pages.","fix":"Publish a sitemap that includes help center, pricing and product pages.","test":"web"},{"id":"mcp_server","door":"connect","title":"MCP server","status":"fail","points":0,"maxPoints":8,"finding":"No MCP server, server card or registry entry was found for this organization.","evidence":[{"label":"Checked","value":"5 hosts, well known paths, live endpoints and the official registry"}],"why":"An MCP server is the native way for an agent to use your services with the customer's approval. It replaces screen scraping and password sharing.","fix":"Publish a remote MCP server with OAuth. Start with read only tools such as account status, orders or location search, and publish a server card at /.well-known/mcp/server-card.","test":"web"},{"id":"a2a_agent_card","door":"connect","title":"Agent card for agent to agent calls","status":"fail","points":0,"maxPoints":2,"finding":"No agent card was found.","evidence":[],"why":"An agent card lets other agents discover what your own agent can do and how to authenticate.","fix":"Publish /.well-known/agent-card.json describing skills and authentication.","test":"web"},{"id":"openapi_docs","door":"connect","title":"Public API documentation","status":"fail","points":0,"maxPoints":3,"finding":"No public API documentation was found.","evidence":[],"why":"A published OpenAPI document lets developers and agents build against stable, described endpoints.","fix":"Publish an OpenAPI document for customer facing APIs on a developer portal.","test":"web"},{"id":"open_banking","door":"connect","title":"Developer and data sharing program","status":"fail","points":0,"maxPoints":4,"finding":"No developer portal or data sharing program was found on public pages.","evidence":[],"why":"A data sharing program with a developer portal and standard APIs gives agents a consented path to customer data. Open banking is the best known example.","fix":"Document the program, the standard in use (for example FDX in US banking), the supported partners and a sandbox.","test":"web"},{"id":"webmcp_tools","door":"connect","title":"Browser tools exposed to agents","status":"fail","points":0,"maxPoints":3,"finding":"The sign in and home pages register no browser tools for agents.","evidence":[],"why":"WebMCP lets a page register tools that a browser agent can call directly instead of clicking through the interface.","fix":"Register tools for safe tasks such as location search and price lookup with navigator.modelContext.","test":"web"},{"id":"poppy_discovery","door":"connect","title":"Poppy file for personal agents","status":"unknown","points":0,"maxPoints":0,"bonus":0,"bonusMax":3,"finding":"The site refused the scanner at the Poppy address, so the file could not be checked.","evidence":[{"label":"Address checked","value":"https://lq.com/.well-known/poppy.json","url":"https://lq.com/.well-known/poppy.json"}],"why":"Poppy is an open draft standard from Sierra and Meta. A company publishes one small file that tells a customer's personal agent how to find it, how the customer signs in and which route to use: the company's own agent, an API or the website. Eight launch partners and dozens of design partners back it.","fix":"Publish a poppy.json file in the well known folder of your website. It names your organization, your sign in server and at least one route. Then make your sign in server list your domain in poppy_domains. The standard is a draft, so treat this as early work.","test":"web"},{"id":"oauth_metadata","door":"identity","title":"OAuth and OpenID metadata","status":"fail","points":0,"maxPoints":5,"finding":"No OAuth or OpenID metadata was found on the 2 hosts that answered. 12 other hosts did not answer the scanner and could not be checked. Agents cannot discover where to send a customer to approve access.","evidence":[{"label":"Hosts that did not answer the scanner","value":"secure.lq.com, login.lq.com, auth.lq.com, sso.lq.com, id.lq.com, signin.lq.com, online.lq.com, accounts.lq.com"}],"why":"Published authorization server metadata tells a client where to send a customer to approve access.","fix":"Publish /.well-known/oauth-authorization-server and /.well-known/oauth-protected-resource for the customer facing APIs.","test":"web"},{"id":"pkce_registration","door":"identity","title":"PKCE and client registration","status":"fail","points":0,"maxPoints":4,"finding":"No authorization server metadata, so PKCE and client registration could not be confirmed.","evidence":[],"why":"PKCE protects the approval step. Dynamic registration or client metadata documents let a new agent onboard without a manual review each time.","fix":"Require PKCE with S256 and support client ID metadata documents or dynamic client registration for approved agent clients.","test":"web"},{"id":"passkeys","door":"identity","title":"Passkeys at sign in","status":"fail","points":0,"maxPoints":4,"finding":"No passkey signal was found on the sign in page or in the published pages read. A prompt that starts only after a person types is not visible to the scan.","evidence":[],"why":"A passkey lets a customer approve an agent action with a device gesture. It removes the passwords and one time codes that agents cannot handle.","fix":"Offer passkeys with conditional UI on the sign in page and for step up approvals.","test":"login"},{"id":"high_assurance","door":"identity","title":"High assurance authorization profile","status":"fail","points":0,"maxPoints":3,"finding":"No high assurance authorization features were found.","evidence":[],"why":"Pushed authorization requests, sender constrained tokens and rich authorization requests let a provider approve one specific action instead of a blanket login.","fix":"Support PAR with DPoP or mutual TLS, and rich authorization requests for payments and account changes.","test":"web"},{"id":"delegate_access","door":"identity","title":"Documented delegate and data sharing controls","status":"fail","points":0,"maxPoints":4,"finding":"No public page on delegate access or connected app controls was found.","evidence":[],"why":"Customers need a place to see and revoke what an agent can do. Organizations need a documented route for authorized agents.","fix":"Publish a help page on delegate access and add a connected apps screen where customers revoke access.","test":"web"},{"id":"declared_agent_homepage","door":"web","title":"Home page for a declared agent","status":"fail","points":0,"maxPoints":3,"finding":"The home page returned 403 to a declared agent.","evidence":[{"label":"Status","value":"403"}],"why":"A declared agent that is challenged or blocked at the first step cannot help the customer at all.","fix":"Allow declared agents through bot management on public pages, and verify them with signed requests.","test":"login"},{"id":"signin_reachable","door":"web","title":"Sign in page loads for a declared agent in a browser","status":"partial","points":1,"maxPoints":4,"finding":"The sign in page is blocked for a declared agent but loads for a standard browser.","evidence":[{"label":"Declared agent","value":"blocked (access denied)"},{"label":"Standard browser","value":"loaded in 27138 ms"},{"label":"Page","value":"https://lq.com/","url":"https://lq.com/"}],"why":"Where a customer must use the website, a browser agent has to reach the sign in page so it can hand control back to the customer.","fix":"Serve the sign in page to verified agent browsers, and use signed agent identity to separate them from attackers.","test":"login"},{"id":"agent_browser_parity","door":"web","title":"Same behavior for a declared agent and a standard browser","status":"fail","points":0,"maxPoints":2,"finding":"A declared agent is treated worse than an anonymous browser.","evidence":[{"label":"Declared","value":"blocked"},{"label":"Browser","value":"loaded"}],"why":"If a declared agent is treated worse than an anonymous browser, honesty is penalized and agents will hide what they are.","fix":"Do not rank declared agents below anonymous browsers in bot management policy.","test":"login"},{"id":"form_semantics","door":"web","title":"Sign in form structure and autofill hints","status":"partial","points":1.9,"maxPoints":4,"finding":"95 percent of 21 fields have labels and 0 percent set autocomplete hints.","evidence":[{"label":"text field","value":"Username; autocomplete: none"},{"label":"password field","value":"Password; autocomplete: off"},{"label":"text field","value":"Answer; autocomplete: none"},{"label":"select field","value":"SECURITY QUESTION 1*; autocomplete: none"},{"label":"text field","value":"SECURITY ANSWER 1*; autocomplete: none"},{"label":"select field","value":"SECURITY QUESTION 2*; autocomplete: none"}],"why":"Labels and autocomplete hints let an agent and a password manager find the right field and hand over to the customer at the right moment.","fix":"Label every field and set autocomplete values for the username, the current password and the one time code.","test":"login"},{"id":"semantic_markup","door":"web","title":"Semantic page structure","status":"partial","points":1,"maxPoints":2,"finding":"The page structure is only partly readable by agents.","evidence":[{"label":"Landmarks","value":"7"},{"label":"Headings","value":"4"},{"label":"Named controls","value":"83 percent"},{"label":"Images with alt text","value":"16 percent"}],"why":"Landmarks, headings and named controls let an agent read the page the way a screen reader does.","fix":"Use landmark elements, headings in order, accessible names on buttons and alt text on images.","test":"login"},{"id":"terms_stance","door":"policy","title":"Terms on automated access","status":"unknown","points":0,"maxPoints":4,"finding":"Terms documents could not be read for a declared agent, so the stance is unconfirmed.","evidence":[],"why":"Terms that prohibit all automated access with no exception make every agent a violation, even when the customer authorized it.","fix":"Add an exception for authorized agents acting for the customer through approved interfaces.","test":"web"},{"id":"third_party_rules","door":"policy","title":"Third party access and data sharing rules","status":"unknown","points":0,"maxPoints":3,"finding":"No policy documents could be read for a declared agent, so third party rules are unconfirmed.","evidence":[],"why":"Published rules tell customers and developers what is allowed. That keeps agents on approved paths.","fix":"Publish a third party access policy that names the approved interfaces and the consent model.","test":"web"},{"id":"ai_position","door":"policy","title":"Published position on AI agents","status":"unknown","points":0,"maxPoints":3,"finding":"No policy documents could be read for a declared agent, so a position on AI agents is unconfirmed.","evidence":[],"why":"A public position tells customers whether an agent acting for them is welcome, and under what conditions.","fix":"Publish a page that states how customer agents are handled and where to connect them.","test":"web"}],"homeAgentFetch":{"status":403,"ms":91,"bytes":352,"blocked":true,"thin":true},"login":{"url":"https://lq.com/","source":"sign in panel on the home page","validated":false,"candidates":[{"url":"https://lq.com/","source":"sign in panel on the home page","inline":true},{"url":"https://www.wyndhamhotels.com/wyndham-rewards/my-account","source":"link on home page"},{"url":"https://lq.com/login","source":"common path"},{"url":"https://lq.com/signin","source":"common path"},{"url":"https://lq.com/sign-in","source":"common path"},{"url":"https://lq.com/online-banking/login","source":"common path"}],"menu":{"clicked":false,"label":"SIGN IN","navigatedTo":null,"linkCount":0,"hasPasswordField":false},"shots":{"agent":"/data/shots/lq_com_login_agent_page.jpg","browser":"/data/shots/lq_com_login_browser_page.jpg","home":"/data/shots/lq_com_home.jpg","menu":null},"agent":{"finalUrl":"https://lq.com/","status":403,"title":"Access Denied","ms":1914,"blocked":true,"blockReason":"access denied","thin":false,"uaLabel":"declared agent","error":null,"vendors":[{"name":"Akamai Bot Manager","evidence":["header server","page text"]}],"textPreview":"Access Denied You don't have permission to access \"http://lq.com/\" on this server. Reference #18.d2a1202.1792091495.bda91d8 https://errors.edgesuite.net/18.d2a1202.1792091495.bda91d8"},"browser":{"finalUrl":"https://www.wyndhamhotels.com/laquinta","status":200,"title":"La Quinta by Wyndham - Book Hotel Discount Rates & Deals","ms":27138,"blocked":false,"blockReason":null,"thin":false,"uaLabel":"browser","error":null,"vendors":[{"name":"Akamai Bot Manager","evidence":["cookie bm_sz","cookie bm_sv","cookie ak_bmsc","cookie _abck"]},{"name":"Cloudflare","evidence":["cookie __cf_bm"]}],"textPreview":"INTRODUCING WYNDHAM REWARDS INSIDER: Unlock a world of exclusive discounts and deals—plus, earn points even faster. Learn More LIMITED-TIME OFFER: Earn up to 100,000 bonus points with the NEW Wyndham Rewards Earner® Plus Card. See Terms & Conditions for detail"},"botDefense":[{"name":"Akamai Bot Manager","evidence":["header server","page text"]},{"name":"Cloudflare","evidence":["cookie __cf_bm"]}],"passkeys":{"found":false,"runtimeObserved":false,"evidence":[]},"fields":[{"type":"checkbox","label":"","autocomplete":"","name":"redeemWRPoint"},{"type":"text","label":"Username","autocomplete":"","name":"wrUsername"},{"type":"password","label":"Password","autocomplete":"off","name":"wrPassword"},{"type":"checkbox","label":"Remember me","autocomplete":"","name":"c2"},{"type":"text","label":"Answer","autocomplete":"","name":"secuityAnswer"},{"type":"select","label":"SECURITY QUESTION 1*","autocomplete":"","name":"sqPrompt1"},{"type":"text","label":"SECURITY ANSWER 1*","autocomplete":"","name":"sqAnswer1"},{"type":"select","label":"SECURITY QUESTION 2*","autocomplete":"","name":"sqPrompt2"},{"type":"text","label":"SECURITY ANSWER 2*","autocomplete":"","name":"sqAnswer2"},{"type":"select","label":"SECURITY QUESTION 3*","autocomplete":"","name":"sqPrompt3"},{"type":"text","label":"SECURITY ANSWER 3*","autocomplete":"","name":"sqAnswer3"},{"type":"text","label":"Enter destination","autocomplete":"off","name":"destination"}]},"protocols":{"mcp":{"cards":[],"endpoints":[],"resources":[],"registry":{"checked":false,"matches":[],"error":"timeout"},"mentions":[],"found":false,"live":false,"protectedByOAuth":false,"registryListed":false,"checkedBases":5},"a2a":{"found":false},"aiPlugin":{"found":false},"agentsJson":{"found":false},"openapi":{"found":false},"poppy":{"found":false,"blocked":true,"unreachable":false,"tried":[{"host":"lq.com","status":403}],"url":"https://lq.com/.well-known/poppy.json"},"llms":{"llmsTxt":{"found":false,"status":403,"url":"https://lq.com/llms.txt","bytes":364,"links":0,"preview":null},"llmsFull":{"found":false,"status":403,"url":"https://lq.com/llms-full.txt","bytes":373,"links":0,"preview":null}},"robots":{"found":false,"status":403,"url":"https://lq.com/robots.txt","bytes":366,"sitemaps":[],"managedAI":false,"agents":[{"agent":"ChatGPT-User","vendor":"OpenAI","kind":"assistant","allowed":true,"rule":"no robots.txt","via":"default"},{"agent":"Claude-User","vendor":"Anthropic","kind":"assistant","allowed":true,"rule":"no robots.txt","via":"default"},{"agent":"Perplexity-User","vendor":"Perplexity","kind":"assistant","allowed":true,"rule":"no robots.txt","via":"default"},{"agent":"Gemini-Deep-Research","vendor":"Google","kind":"assistant","allowed":true,"rule":"no robots.txt","via":"default"},{"agent":"GPTBot","vendor":"OpenAI","kind":"crawler","allowed":true,"rule":"no robots.txt","via":"default"},{"agent":"ClaudeBot","vendor":"Anthropic","kind":"crawler","allowed":true,"rule":"no robots.txt","via":"default"},{"agent":"OAI-SearchBot","vendor":"OpenAI","kind":"search","allowed":true,"rule":"no robots.txt","via":"default"},{"agent":"PerplexityBot","vendor":"Perplexity","kind":"search","allowed":true,"rule":"no robots.txt","via":"default"},{"agent":"Google-Extended","vendor":"Google","kind":"crawler","allowed":true,"rule":"no robots.txt","via":"default"},{"agent":"Applebot-Extended","vendor":"Apple","kind":"crawler","allowed":true,"rule":"no robots.txt","via":"default"},{"agent":"CCBot","vendor":"Common Crawl","kind":"crawler","allowed":true,"rule":"no robots.txt","via":"default"},{"agent":"Bytespider","vendor":"ByteDance","kind":"crawler","allowed":true,"rule":"no robots.txt","via":"default"}],"assistantsBlocked":[],"assistantsAllowed":["ChatGPT-User","Claude-User","Perplexity-User","Gemini-Deep-Research"],"crawlersBlocked":[],"error":null},"sitemap":{"found":false,"url":null,"entries":0,"hasHelp":false,"hasRates":false,"hasProducts":false},"webmcp":{"found":false,"tools":[],"declarativeForms":0,"markupHint":false},"structuredData":["Brand","Organization"]},"identity":{"found":false,"servers":[],"checkedHosts":14,"answeredHosts":2,"silentHosts":["secure.lq.com","login.lq.com","auth.lq.com","sso.lq.com","id.lq.com","signin.lq.com","online.lq.com","accounts.lq.com","api.lq.com","developer.lq.com","digital.lq.com","connect.lq.com"]},"openBanking":{"pages":[],"portal":null,"fdx":false,"rule1033":false,"openBanking":false,"sandbox":false,"oauth":false,"dataAccessAgreement":false,"aggregators":[],"found":false},"policy":{"stance":"silent","documentsRead":0,"termsRead":0,"prohibits":[],"delegation":[],"thirdParty":[],"dataSharing":[],"ai":[],"credentialSharing":[],"documents":[]},"delegates":[],"voice":{"phone":{"e164":"+18007533757","pretty":"+1 800 753 3757","score":4,"context":"s. Scan to Download the App Today La Quinta by Wyndham About Locations Road Trip Guide Contact Reservations: 1-800-753-3757 Customer Care/Help Terms & Policies Best Rate Guarantee…","source":"https://lq.com/","tollFree":true,"seen":2,"kind":"customer service"},"candidates":[{"e164":"+18007533757","pretty":"+1 800 753 3757","score":4,"context":"s. Scan to Download the App Today La Quinta by Wyndham About Locations Road Trip Guide Contact Reservations: 1-800-753-3757 Customer Care/Help Terms & Policies Best Rate Guarantee…","source":"https://lq.com/","tollFree":true,"seen":2,"kind":"customer service"},{"e164":"+18004079832","pretty":"+1 800 407 9832","score":4,"context":"ess to the information available to the public on our site. Our customer service agents are also available at 1-800-407-9832 to provide you with assistance with and information ab…","source":"https://lq.com/","tollFree":true,"seen":1,"kind":"customer service"},{"e164":"+15009963426","pretty":"+1 500 996 3426","score":-4,"context":"026 and pay the $95 annual fee—that’s 14 months for the 12-month price for your first year. You’ll also get 7,500 Wyndham Rewards bonus points. Auto renews annually for $95/year (…","source":"https://lq.com/","tollFree":false,"seen":3,"kind":"specialty"}],"status":"partial","calls":[{"testId":"V01","name":"Greeting and menu","group":"Reach and understand","timing":"business","objective":"Listen to the whole greeting and the complete main menu without pressing anything. Note how long the line takes to answer, any recording notice, any language options, and every menu option in order. If the menu repeats, note it and end the call.","status":"ended","startedAt":"2026-10-15T19:12:32.663Z","placedLocal":"Thursday 3:12 PM Eastern time","retellCallId":"call_844441b111400371b07c0fc987c","disconnectionReason":"agent_hangup","durationSec":36.1,"transcript":[{"speaker":"line","text":"Thank you for calling. La Quinta by Wyndham. To make a new reservation, please press one. To cancel a reservation, please press two. For all other inquiries, please press three.","start":3.1,"end":17.2},{"speaker":"line","text":"Or stay on the line.","start":17.8,"end":19.1},{"speaker":"assistant","text":"The main menu was received with options to make a","start":20.7,"end":24.7},{"speaker":"line","text":"This call","start":24.8,"end":25.3},{"speaker":"assistant","text":"new reservation,","start":24.7,"end":25.5},{"speaker":"line","text":"may be recorded or monitored for quality assurance purposes.","start":25.3,"end":28.4},{"speaker":"assistant","text":"The greeting and main menu have been noted. Ending the call now.","start":29.6,"end":36.3}],"summary":"The call reached the main menu of La Quinta by Wyndham, which offered options for making or canceling reservations and other inquiries. The system announced that the call may be recorded or monitored for quality assurance. The call ended after the greeting and menu were noted without further interaction.","costCents":5.11,"extracted":{"alternate_auth_path":false,"answered":true,"assistant_acknowledged":"not_tested","auth_methods_requested":"","authorized_agent_path":"not_tested","callback_offered":false,"closed_message":false,"destination":"","emergency_line_offered":false,"first_human_words":"","greeting_summary":"La Quinta by Wyndham greeting with menu options for reservations and inquiries, and a recording notice.","hold_seconds":0,"language_options":false,"menu_option_count":3,"menu_options":"make a new reservation; cancel a reservation; all other inquiries","observations":"The system provided a clear greeting and menu options but did not engage further with the caller. It announced the call may be recorded for quality assurance. The call ended promptly after the greeting without testing any AI assistant capabilities.","otp_channels":"","otp_without_phone":false,"path_reached_words":"","queue_reached":false,"reached_human":false,"recording_notice":true,"reprompt_count":0,"seconds_to_answer":3.1,"seconds_to_human":0,"seconds_to_path":0,"speech_recognized":false,"system_hung_up":true,"voice_biometrics_prompt":false,"voice_biometrics_required":false,"voicemail_offered":false,"wait_estimate_announced":false,"zero_escape_worked":false},"score":{"points":4.3,"max":5,"verdict":"pass","rationale":"The line answered. It answered in about 3 seconds. The main menu had 3 options. A recording notice was played."},"recording":{"url":"/data/recordings/lq_com_V01.wav","bytes":1735278,"durationSec":36.1}},{"testId":"V02","name":"Plain request","group":"Reach and understand","timing":"business","objective":"When asked how to help, say clearly: \"I need help with my account.\" Do not provide any account details. Note whether the system understands, how many times it reprompts, and where it sends you. End the call at the first authentication prompt.","status":"ended","startedAt":"2026-10-15T19:13:48.201Z","placedLocal":"Thursday 3:13 PM Eastern time","retellCallId":"call_06c284986e5fd9aa3c5ffbdecd3","disconnectionReason":"agent_hangup","durationSec":48.6,"transcript":[{"speaker":"line","text":"Thank you for calling. La Quinta by Wyndham. To make a new reservation, please press one. To cancel a reservation, please press two. For all other inquiries, please press three.","start":3.1,"end":17.1},{"speaker":"line","text":"Or stay on the line.","start":17.7,"end":19},{"speaker":"line","text":"Thank you for calling La Quinta. You're headed. Our everyday essentials, friendly staff, and contemporary","start":34.1,"end":42},{"speaker":"assistant","text":"I need help with","start":45.8,"end":47.4},{"speaker":"line","text":"into","start":47.6,"end":47.9},{"speaker":"assistant","text":"my account.","start":47.4,"end":48.2}],"summary":"The caller reached La Quinta by Wyndham's automated system and selected option three for other inquiries. The call ended shortly after the caller began to speak with an agent about their account, ending at the first authentication prompt as requested.","costCents":6.76,"extracted":{"alternate_auth_path":false,"answered":true,"assistant_acknowledged":"not_tested","auth_methods_requested":"","authorized_agent_path":"not_tested","callback_offered":false,"closed_message":false,"destination":"agent","emergency_line_offered":false,"first_human_words":"","greeting_summary":"Automated greeting from La Quinta by Wyndham with menu options for reservations, cancellations, and other inquiries.","hold_seconds":0,"language_options":false,"menu_option_count":3,"menu_options":"make a new reservation; cancel a reservation; all other inquiries","observations":"The system provided a clear menu and recognized the caller's selection accurately. The call was transferred to a live agent who began assisting the caller before the call was ended at the first authentication prompt. There was no indication that the system recognized or responded to the caller being an AI assistant.","otp_channels":"","otp_without_phone":false,"path_reached_words":"","queue_reached":false,"reached_human":false,"recording_notice":false,"reprompt_count":0,"seconds_to_answer":3.1,"seconds_to_human":0,"seconds_to_path":0,"speech_recognized":true,"system_hung_up":false,"voice_biometrics_prompt":false,"voice_biometrics_required":false,"voicemail_offered":false,"wait_estimate_announced":false,"zero_escape_worked":false},"score":{"points":5,"max":5,"verdict":"pass","rationale":"The spoken request was understood."},"recording":{"url":"/data/recordings/lq_com_V02.wav","bytes":2330862,"durationSec":48.6}}],"aggregate":{"timings":{"business":{"completed":2,"total":5,"points":9.3,"max":10,"score":93,"verdict":null},"after_hours":{"completed":0,"total":1,"points":0,"max":0,"score":null,"verdict":null}},"completed":2,"total":6,"points":9.3,"max":10,"score":93,"groups":[{"group":"Reach and understand","score":93,"completed":2,"total":2},{"group":"Treat an assistant","score":null,"completed":0,"total":2},{"group":"People and identity","score":null,"completed":0,"total":2}],"verdicts":{"pass":2,"partial":0,"fail":0},"medianSecondsToHuman":null,"totalMinutes":1.4,"biometricsRequired":false,"authorizedAgentPath":"not_tested"},"startedAt":"2026-10-15T19:12:32.589Z","finishedAt":"2026-10-15T19:14:47.879Z","progress":{"done":2,"total":6},"note":null},"timeline":[{"step":"identify","label":"Identify the organization and load the home page","ms":31788,"ok":true},{"step":"robots","label":"Read robots rules for agents, llms.txt and sitemaps","ms":519,"ok":true},{"step":"cards","label":"Look for agent cards, Poppy files, OpenAPI documents and browser tools","ms":2528,"ok":true},{"step":"links","label":"Map sign in, terms, help and developer pages","ms":0,"ok":true},{"step":"login_agent","label":"Load the sign in page as a declared agent","ms":2682,"ok":true},{"step":"login_browser","label":"Load the sign in page as a standard browser","ms":32583,"ok":true},{"step":"openbanking","label":"Check developer portals and data sharing programs","ms":103,"ok":true},{"step":"policy","label":"Read terms for automated access and delegation","ms":1026,"ok":true},{"step":"mcp","label":"Probe for MCP servers and check the official registry","ms":18937,"ok":true},{"step":"identity","label":"Discover OAuth and OpenID metadata","ms":1966,"ok":true},{"step":"phones","label":"Find published customer service phone numbers","ms":7,"ok":true}],"previous":null,"history":[{"at":"2026-10-15T19:12:32.544Z","score":29,"level":0,"levelName":"Closed","cal":1,"doors":{"discover":89,"connect":0,"identity":0,"web":45},"pts":{"robots_assistants":0,"llms_txt":0,"structured_data":1,"server_rendered":3,"sitemap_content":0,"mcp_server":0,"a2a_agent_card":0,"openapi_docs":0,"open_banking":0,"webmcp_tools":0,"poppy_discovery":0,"oauth_metadata":0,"pkce_registration":0,"passkeys":0,"high_assurance":0,"delegate_access":0,"declared_agent_homepage":0,"signin_reachable":1,"agent_browser_parity":0,"form_semantics":1.9,"semantic_markup":1,"terms_stance":0,"third_party_rules":0,"ai_position":0}}],"brand":{"src":"/data/logos/lq_com.png?v=d9fb6295","kind":"wordmark","invert":false,"tile":false,"w":360,"h":97,"source":"page logo","from":"https://www.wyndhamhotels.com/content/dam/images/global/logos/lq_bywynd_rgb_pos.svg","crisp":true,"v":2},"summary":{"score":29,"measuredWeight":70,"provisional":true,"calibration":1,"level":{"id":0,"name":"Closed","summary":"Declared agents are blocked from the public website.","nextLevel":{"id":1,"name":"Tolerated","need":"The home page must load for a declared agent and robots.txt must not block every agent."}},"doors":[{"id":"discover","name":"Discoverability","weight":15,"measured":true,"score":89,"raw":67,"points":13.3},{"id":"connect","name":"Protocol access","weight":20,"measured":true,"score":0,"raw":0,"points":0},{"id":"identity","name":"Identity and delegation","weight":20,"measured":true,"score":0,"raw":0,"points":0},{"id":"web","name":"Web experience","weight":15,"measured":true,"score":45,"raw":26,"points":6.8},{"id":"voice","name":"Voice and IVR","weight":20,"measured":false,"score":null,"points":0,"completed":2,"total":6},{"id":"policy","name":"Policy and governance","weight":10,"measured":false,"score":null,"points":0}],"strengths":["Content available without running scripts"],"gaps":[{"id":"mcp_server","title":"MCP server","lost":8},{"id":"oauth_metadata","title":"OAuth and OpenID metadata","lost":5},{"id":"open_banking","title":"Developer and data sharing program","lost":4},{"id":"pkce_registration","title":"PKCE and client registration","lost":4}],"headline":"Lq reaches level 0, Closed. Discoverability is the strongest area at 89 out of 100. Protocol access is the weakest at 0."},"assistantDay":[{"id":"balance","job":"Check my booking","outcome":"works","steps":[{"status":"fail","text":"MCP server: none found, so there is no native connection."},{"status":"partial","text":"Website: the page loads only for a standard browser profile.","detail":"The sign in page is blocked for a declared agent but loads for a standard browser."},{"status":"ok","text":"Phone line: the request is understood, and authentication needs the customer.","detail":"The spoken request was understood."}]},{"id":"dispute","job":"Dispute a charge","outcome":"works","steps":[{"status":"fail","text":"MCP server: none found, so there is no native connection."},{"status":"partial","text":"Website: the page loads only for a standard browser profile.","detail":"The sign in page is blocked for a declared agent but loads for a standard browser."},{"status":"ok","text":"Phone line: the request is routed, and a person must authorize it.","detail":"The spoken request was understood."}]},{"id":"rates","job":"Find the best fare","outcome":"works","steps":[{"status":"ok","text":"Website: pricing and product pages are readable by agents without signing in."},{"status":"ok","text":"Phone line: a plain request is understood and routed.","detail":"The spoken request was understood."}]},{"id":"human","job":"Get me to a person","outcome":"untested","steps":[{"status":"untested","text":"Phone line: not tested yet."}]}]}