{"id":"lawsecurity_com","version":"1.0","url":"https://www.lawsecurity.com","host":"lawsecurity.com","name":"Lawsecurity","category":"other","catalog":{"structured":{"products":0,"withImage":0,"withOffer":0},"catalog":null,"feed":null,"verdict":"none"},"generatedAt":"2026-10-28T11:39:31.630Z","durationMs":58834,"checks":[{"id":"product_catalog","door":"marketing","title":"Product or service catalog with images","status":"fail","points":0,"maxPoints":3,"finding":"No catalog of products or services with images was found: no feed, no catalog file and no structured data.","evidence":[{"label":"Checked","value":"/products.json, /catalog.json, /feed.xml, /product-feed.xml and others"}],"why":"An agent can only recommend or buy what it can read. A catalog with images lets a shopping agent show what the company sells.","fix":"Publish a product or service feed (JSON or XML) with an image and a price or plan for each item, and add structured data to the pages.","test":"web","gain":27.4},{"id":"robots_assistants","door":"discover","title":"Robots policy for user triggered agents","status":"partial","points":2,"maxPoints":4,"finding":"Some user triggered agents are restricted in robots.txt.","evidence":[{"label":"ChatGPT User","value":"partly restricted","url":"https://www.lawsecurity.com/robots.txt"},{"label":"Claude User","value":"partly restricted","url":"https://www.lawsecurity.com/robots.txt"},{"label":"Perplexity User","value":"partly restricted","url":"https://www.lawsecurity.com/robots.txt"},{"label":"Gemini Deep Research","value":"partly restricted","url":"https://www.lawsecurity.com/robots.txt"}],"why":"When a customer asks an agent to look something up, it fetches the page as a user triggered agent. A site that blocks those agents cannot be consulted.","fix":"Allow the ChatGPT User, Claude User and Perplexity User agents in robots.txt for public product, pricing and help pages.","test":"web","gain":3.9},{"id":"llms_txt","door":"discover","title":"llms.txt guide for agents","status":"pass","points":3,"maxPoints":3,"finding":"llms.txt is published with 3 links.","evidence":[{"label":"File","value":"https://www.lawsecurity.com/llms.txt","url":"https://www.lawsecurity.com/llms.txt"}],"why":"An llms.txt file gives an agent a short map of what you offer and where the authoritative pages are.","fix":"Publish /llms.txt with links to product, pricing, support and location pages.","test":"web"},{"id":"structured_data","door":"discover","title":"Structured data on the home page","status":"partial","points":1,"maxPoints":3,"finding":"Only generic structured data is present, with no product, price or question markup.","evidence":[{"label":"Type","value":"WebSite"},{"label":"Type","value":"LocalBusiness"}],"why":"Schema.org markup lets an agent read products, prices and questions as data instead of guessing from the layout.","fix":"Add JSON LD for your organization type, Product or Service, Offer and FAQPage on the pages customers ask about most.","test":"web","gain":3.9},{"id":"server_rendered","door":"discover","title":"Content available without running scripts","status":"pass","points":3,"maxPoints":3,"finding":"Most of the visible text is in the first HTML response.","evidence":[{"label":"Text in first response","value":"4092 characters"},{"label":"Text after scripts","value":"4363 characters"}],"why":"Many agents read raw HTML and do not run scripts. Text that appears only after scripts run is invisible to them.","fix":"Render product, pricing and help content on the server so the first response contains the text.","test":"web"},{"id":"sitemap_content","door":"discover","title":"Sitemap that includes help and pricing pages","status":"partial","points":1,"maxPoints":2,"finding":"Sitemap is published with 4 entries, but help and pricing pages are not visible in it.","evidence":[{"label":"Sitemap","value":"https://www.lawsecurity.com/sitemap.xml","url":"https://www.lawsecurity.com/sitemap.xml"}],"why":"A sitemap tells an agent where answers live. That cuts wrong guesses and stale pages.","fix":"Publish a sitemap that includes help center, pricing and product pages.","test":"web","gain":2},{"id":"mcp_server","door":"connect","title":"MCP server","status":"fail","points":0,"maxPoints":8,"finding":"No MCP server, server card or registry entry was found for this organization.","evidence":[{"label":"Checked","value":"5 hosts, well known paths, live endpoints and the official registry"}],"why":"An MCP server is the native way for an agent to use your services with the customer's approval. It replaces screen scraping and password sharing.","fix":"Publish a remote MCP server with OAuth. Start with read only tools such as account status, orders or location search, and publish a server card at /.well-known/mcp/server-card.","test":"web","gain":17.3},{"id":"a2a_agent_card","door":"connect","title":"Agent card for agent to agent calls","status":"fail","points":0,"maxPoints":2,"finding":"No agent card was found.","evidence":[],"why":"An agent card lets other agents discover what your own agent can do and how to authenticate.","fix":"Publish /.well-known/agent-card.json describing skills and authentication.","test":"web","gain":6.8},{"id":"openapi_docs","door":"connect","title":"Public API documentation","status":"fail","points":0,"maxPoints":3,"finding":"No public API documentation was found.","evidence":[],"why":"A published OpenAPI document lets developers and agents build against stable, described endpoints.","fix":"Publish an OpenAPI document for customer facing APIs on a developer portal.","test":"web","gain":9.3},{"id":"open_banking","door":"connect","title":"Developer and data sharing program","status":"fail","points":0,"maxPoints":4,"finding":"No developer portal or data sharing program was found on public pages.","evidence":[],"why":"A data sharing program with a developer portal and standard APIs gives agents a consented path to customer data. Open banking is the best known example.","fix":"Document the program, the standard in use (for example FDX in US banking), the supported partners and a sandbox.","test":"web","gain":11.5},{"id":"webmcp_tools","door":"connect","title":"Browser tools exposed to agents","status":"fail","points":0,"maxPoints":3,"finding":"The sign in and home pages register no browser tools for agents.","evidence":[],"why":"WebMCP lets a page register tools that a browser agent can call directly instead of clicking through the interface.","fix":"Register tools for safe tasks such as location search and price lookup with navigator.modelContext.","test":"web","gain":9.3},{"id":"poppy_discovery","door":"connect","title":"Poppy file for personal agents","status":"fail","points":0,"maxPoints":0,"bonus":0,"bonusMax":3,"finding":"No Poppy file was found on this site.","evidence":[{"label":"Address checked","value":"https://www.lawsecurity.com/.well-known/poppy.json","url":"https://www.lawsecurity.com/.well-known/poppy.json"}],"why":"Poppy is an open draft standard from Sierra and Meta. A company publishes one small file that tells a customer's personal agent how to find it, how the customer signs in and which route to use: the company's own agent, an API or the website. Eight launch partners and dozens of design partners back it.","fix":"Publish a poppy.json file in the well known folder of your website. It names your organization, your sign in server and at least one route. Then make your sign in server list your domain in poppy_domains. The standard is a draft, so treat this as early work.","test":"web"},{"id":"oauth_metadata","door":"identity","title":"OAuth and OpenID metadata","status":"fail","points":0,"maxPoints":5,"finding":"No OAuth or OpenID metadata was found on the 3 hosts that answered. 12 other hosts did not answer the scanner and could not be checked. Agents cannot discover where to send a customer to approve access.","evidence":[{"label":"Hosts that did not answer the scanner","value":"secure.lawsecurity.com, login.lawsecurity.com, auth.lawsecurity.com, sso.lawsecurity.com, id.lawsecurity.com, signin.lawsecurity.com, online.lawsecurity.com, accounts.lawsecurity.com"}],"why":"Published authorization server metadata tells a client where to send a customer to approve access.","fix":"Publish /.well-known/oauth-authorization-server and /.well-known/oauth-protected-resource for the customer facing APIs.","test":"web","gain":12.1},{"id":"pkce_registration","door":"identity","title":"PKCE and client registration","status":"fail","points":0,"maxPoints":4,"finding":"No authorization server metadata, so PKCE and client registration could not be confirmed.","evidence":[],"why":"PKCE protects the approval step. Dynamic registration or client metadata documents let a new agent onboard without a manual review each time.","fix":"Require PKCE with S256 and support client ID metadata documents or dynamic client registration for approved agent clients.","test":"web","gain":10},{"id":"passkeys","door":"identity","title":"Passkeys at sign in","status":"fail","points":0,"maxPoints":4,"finding":"No passkey signal was found on the sign in page or in the published pages read. A prompt that starts only after a person types is not visible to the scan.","evidence":[],"why":"A passkey lets a customer approve an agent action with a device gesture. It removes the passwords and one time codes that agents cannot handle.","fix":"Offer passkeys with conditional UI on the sign in page and for step up approvals.","test":"login","gain":10},{"id":"high_assurance","door":"identity","title":"High assurance authorization profile","status":"fail","points":0,"maxPoints":3,"finding":"No high assurance authorization features were found.","evidence":[],"why":"Pushed authorization requests, sender constrained tokens and rich authorization requests let a provider approve one specific action instead of a blanket login.","fix":"Support PAR with DPoP or mutual TLS, and rich authorization requests for payments and account changes.","test":"web","gain":7.9},{"id":"delegate_access","door":"identity","title":"Documented delegate and data sharing controls","status":"fail","points":0,"maxPoints":4,"finding":"No public page on delegate access or connected app controls was found.","evidence":[],"why":"Customers need a place to see and revoke what an agent can do. Organizations need a documented route for authorized agents.","fix":"Publish a help page on delegate access and add a connected apps screen where customers revoke access.","test":"web","gain":10},{"id":"declared_agent_homepage","door":"web","title":"Home page for a declared agent","status":"pass","points":3,"maxPoints":3,"finding":"The home page loaded normally for a declared agent.","evidence":[{"label":"Status","value":"200"},{"label":"Response time","value":"247 ms"}],"why":"A declared agent that is challenged or blocked at the first step cannot help the customer at all.","fix":"Allow declared agents through bot management on public pages, and verify them with signed requests.","test":"login"},{"id":"signin_reachable","door":"web","title":"Sign in page loads for a declared agent in a browser","status":"pass","points":4,"maxPoints":4,"finding":"The sign in page loaded in a browser for a declared agent.","evidence":[{"label":"Declared agent","value":"loaded in 9145 ms"},{"label":"Standard browser","value":"loaded in 6482 ms"},{"label":"Page","value":"https://lawsecurity.managelyapp.com/login","url":"https://lawsecurity.managelyapp.com/login"}],"why":"Where a customer must use the website, a browser agent has to reach the sign in page so it can hand control back to the customer.","fix":"Serve the sign in page to verified agent browsers, and use signed agent identity to separate them from attackers.","test":"login"},{"id":"agent_browser_parity","door":"web","title":"Same behavior for a declared agent and a standard browser","status":"pass","points":2,"maxPoints":2,"finding":"A declared agent and a standard browser got the same result.","evidence":[{"label":"Declared","value":"loaded"},{"label":"Browser","value":"loaded"}],"why":"If a declared agent is treated worse than an anonymous browser, honesty is penalized and agents will hide what they are.","fix":"Do not rank declared agents below anonymous browsers in bot management policy.","test":"login"},{"id":"form_semantics","door":"web","title":"Sign in form structure and autofill hints","status":"fail","points":0,"maxPoints":4,"finding":"0 percent of 4 fields have labels and 0 percent set autocomplete hints.","evidence":[{"label":"text field","value":"no label; autocomplete: none"},{"label":"password field","value":"no label; autocomplete: none"},{"label":"text field","value":"no label; autocomplete: none"},{"label":"text field","value":"no label; autocomplete: none"}],"why":"Labels and autocomplete hints let an agent and a password manager find the right field and hand over to the customer at the right moment.","fix":"Label every field and set autocomplete values for the username, the current password and the one time code.","test":"login","gain":7},{"id":"semantic_markup","door":"web","title":"Semantic page structure","status":"fail","points":0,"maxPoints":2,"finding":"The page structure is only partly readable by agents.","evidence":[{"label":"Landmarks","value":"0"},{"label":"Headings","value":"2"},{"label":"Named controls","value":"86 percent"},{"label":"Images with alt text","value":"67 percent"}],"why":"Landmarks, headings and named controls let an agent read the page the way a screen reader does.","fix":"Use landmark elements, headings in order, accessible names on buttons and alt text on images.","test":"login","gain":4.6},{"id":"terms_stance","door":"policy","title":"Terms on automated access","status":"partial","points":2,"maxPoints":4,"finding":"The terms read are silent on AI agents and automated access.","evidence":[],"why":"Terms that prohibit all automated access with no exception make every agent a violation, even when the customer authorized it.","fix":"Add an exception for authorized agents acting for the customer through approved interfaces.","test":"web","gain":4.1},{"id":"third_party_rules","door":"policy","title":"Third party access and data sharing rules","status":"fail","points":0,"maxPoints":3,"finding":"No third party access rules were found in the documents read.","evidence":[],"why":"Published rules tell customers and developers what is allowed. That keeps agents on approved paths.","fix":"Publish a third party access policy that names the approved interfaces and the consent model.","test":"web","gain":6},{"id":"ai_position","door":"policy","title":"Published position on AI agents","status":"fail","points":0,"maxPoints":3,"finding":"No published position on AI agents was found in the documents read.","evidence":[],"why":"A public position tells customers whether an agent acting for them is welcome, and under what conditions.","fix":"Publish a page that states how customer agents are handled and where to connect them.","test":"web","gain":6}],"homeAgentFetch":{"status":200,"ms":247,"bytes":1507328,"blocked":false,"thin":false},"login":{"url":"https://lawsecurity.managelyapp.com/login","source":"link on home page","validated":true,"candidates":[{"url":"https://lawsecurity.managelyapp.com/login","source":"link on home page"},{"url":"https://www.alarm.com/login.aspx","source":"link on home page"},{"url":"https://lawsecurity.managelyapp.com/login?returnUrl=%2Fhome","source":"link on home page"},{"url":"https://www.lawsecurity.com/login","source":"common path"},{"url":"https://www.lawsecurity.com/signin","source":"common path"},{"url":"https://www.lawsecurity.com/sign-in","source":"common path"}],"menu":{"clicked":false,"label":null,"navigatedTo":null,"linkCount":0,"hasPasswordField":false},"shots":{"agent":"/data/shots/lawsecurity_com_login_agent.jpg","browser":"/data/shots/lawsecurity_com_login_browser.jpg","home":"/data/shots/lawsecurity_com_home.jpg","menu":null},"agent":{"finalUrl":"https://lawsecurity.managelyapp.com/login","status":200,"title":"Managely","ms":9145,"blocked":false,"blockReason":null,"thin":false,"uaLabel":"declared agent","error":null,"vendors":[],"textPreview":"Law Security Corporation Log in Username Password ON OFF Remember Username Login Forgot Password? New Customer Registration By logging in you acknowledge you have read and agree to our Privacy Policy Law Security Corporation Forgot Password Complete the fields"},"browser":{"finalUrl":"https://lawsecurity.managelyapp.com/login","status":200,"title":"Managely","ms":6482,"blocked":false,"blockReason":null,"thin":false,"uaLabel":"browser","error":null,"vendors":[],"textPreview":"Law Security Corporation Log in Username Password ON OFF Remember Username Login Forgot Password? New Customer Registration By logging in you acknowledge you have read and agree to our Privacy Policy Law Security Corporation Forgot Password Complete the fields"},"botDefense":[{"name":"Cloudflare","evidence":["cookie __cf_bm","header cf-ray","header server"]}],"passkeys":{"found":false,"runtimeObserved":false,"evidence":[]},"fields":[{"type":"text","label":"","autocomplete":"","name":""},{"type":"password","label":"","autocomplete":"","name":""},{"type":"text","label":"","autocomplete":"","name":""},{"type":"text","label":"","autocomplete":"","name":""}]},"protocols":{"mcp":{"cards":[],"endpoints":[],"resources":[],"registry":{"checked":true,"matches":[]},"mentions":[],"found":false,"live":false,"protectedByOAuth":false,"registryListed":false,"checkedBases":5},"a2a":{"found":false},"aiPlugin":{"found":false},"agentsJson":{"found":false},"openapi":{"found":false},"poppy":{"found":false,"blocked":false,"unreachable":false,"tried":[{"host":"www.lawsecurity.com","status":400},{"host":"lawsecurity.com","status":400}],"url":"https://www.lawsecurity.com/.well-known/poppy.json"},"llms":{"llmsTxt":{"found":true,"status":200,"url":"https://www.lawsecurity.com/llms.txt","bytes":3172,"links":3,"preview":"# LAW Security > This website provides comprehensive security solutions for homes and businesses in San Antonio. It offers services such as 24/7 local monitoring, alarm systems, fire detection, and smart home automation…"},"llmsFull":{"found":false,"status":400,"url":"https://www.lawsecurity.com/llms-full.txt","bytes":2202,"links":0,"preview":null}},"robots":{"found":true,"status":200,"url":"https://www.lawsecurity.com/robots.txt","bytes":493,"sitemaps":["https://www.lawsecurity.com/sitemap.xml"],"managedAI":false,"agents":[{"agent":"ChatGPT-User","vendor":"OpenAI","kind":"assistant","allowed":"partial","rule":"1 disallowed paths","via":"*"},{"agent":"Claude-User","vendor":"Anthropic","kind":"assistant","allowed":"partial","rule":"1 disallowed paths","via":"*"},{"agent":"Perplexity-User","vendor":"Perplexity","kind":"assistant","allowed":"partial","rule":"1 disallowed paths","via":"*"},{"agent":"Gemini-Deep-Research","vendor":"Google","kind":"assistant","allowed":"partial","rule":"1 disallowed paths","via":"*"},{"agent":"GPTBot","vendor":"OpenAI","kind":"crawler","allowed":"partial","rule":"1 disallowed paths","via":"*"},{"agent":"ClaudeBot","vendor":"Anthropic","kind":"crawler","allowed":"partial","rule":"1 disallowed paths","via":"*"},{"agent":"OAI-SearchBot","vendor":"OpenAI","kind":"search","allowed":"partial","rule":"1 disallowed paths","via":"*"},{"agent":"PerplexityBot","vendor":"Perplexity","kind":"search","allowed":"partial","rule":"1 disallowed paths","via":"*"},{"agent":"Google-Extended","vendor":"Google","kind":"crawler","allowed":"partial","rule":"1 disallowed paths","via":"*"},{"agent":"Applebot-Extended","vendor":"Apple","kind":"crawler","allowed":"partial","rule":"1 disallowed paths","via":"*"},{"agent":"CCBot","vendor":"Common Crawl","kind":"crawler","allowed":"partial","rule":"1 disallowed paths","via":"*"},{"agent":"Bytespider","vendor":"ByteDance","kind":"crawler","allowed":"partial","rule":"1 disallowed paths","via":"*"}],"assistantsBlocked":[],"assistantsAllowed":[],"crawlersBlocked":[],"error":null},"sitemap":{"found":true,"url":"https://www.lawsecurity.com/sitemap.xml","entries":4,"isIndex":true,"hasHelp":false,"hasRates":false,"hasProducts":false},"webmcp":{"found":false,"tools":[],"declarativeForms":0,"markupHint":false},"structuredData":["WebSite","LocalBusiness"]},"identity":{"found":false,"servers":[],"checkedHosts":15,"answeredHosts":3,"silentHosts":["secure.lawsecurity.com","login.lawsecurity.com","auth.lawsecurity.com","sso.lawsecurity.com","id.lawsecurity.com","signin.lawsecurity.com","online.lawsecurity.com","accounts.lawsecurity.com","api.lawsecurity.com","developer.lawsecurity.com","digital.lawsecurity.com","connect.lawsecurity.com"]},"openBanking":{"pages":[],"portal":null,"fdx":false,"rule1033":false,"openBanking":false,"sandbox":false,"oauth":false,"dataAccessAgreement":false,"aggregators":[],"found":false},"policy":{"stance":"silent","documentsRead":4,"termsRead":2,"prohibits":[],"delegation":[],"thirdParty":[],"dataSharing":[],"ai":[],"credentialSharing":[],"documents":[{"url":"https://www.lawsecurity.com/terms-and-conditions","title":"Terms & Conditions.","status":200,"textLength":1410,"blockedForAgent":false,"flags":[]},{"url":"https://www.lawsecurity.com/copy-of-terms-conditions","title":"Web Accessibility Statement.","status":200,"textLength":1187,"blockedForAgent":false,"flags":[]},{"url":"https://www.lawsecurity.com/","title":"","status":200,"textLength":3451,"blockedForAgent":false,"flags":[]},{"url":"https://www.lawsecurity.com/residential-security-systems","title":"Residential Overview","status":200,"textLength":3629,"blockedForAgent":false,"flags":[]}]},"delegates":[],"voice":{"phone":{"e164":"+12103400306","pretty":"+1 210 340 0306","score":5,"context":"You Need ItTechnical Support from San Antonio Security Experts Who Know Your System and Your NeighborhoodCall (210) 340-0306 Schedule Service Online Why Choose LAW Security4.9 ⭐⭐⭐…","source":"https://www.lawsecurity.com/security-system-support","tollFree":false,"seen":17,"kind":"customer service"},"candidates":[{"e164":"+12103400306","pretty":"+1 210 340 0306","score":5,"context":"You Need ItTechnical Support from San Antonio Security Experts Who Know Your System and Your NeighborhoodCall (210) 340-0306 Schedule Service Online Why Choose LAW Security4.9 ⭐⭐⭐…","source":"https://www.lawsecurity.com/security-system-support","tollFree":false,"seen":17,"kind":"customer service"},{"e164":"+19812837243","pretty":"+1 981 283 7243","score":2,"context":"SA Families Protected24/7 Local MonitoringTrusted by 60+ SA BuildersBBB A+ RatedFamily Owned & Operated Since 1981Average Answer Time: Under 60 SecondsTalk To a Real PersonWhen to…","source":"https://www.lawsecurity.com/security-system-support","tollFree":false,"seen":1,"kind":"unclassified"},{"e164":"+12407379327","pretty":"+1 240 737 9327","score":0,"context":"not a preset package. Why San Antonio Families are Upgrading Now 1 Insurance Savings Customers save about $240 per year on homeowners' insurance by upgrading their system. A safer","source":"https://www.lawsecurity.com/","tollFree":false,"seen":2,"kind":"unclassified"},{"e164":"+12998787833","pretty":"+1 299 878 7833","score":-4,"context":"arting AtMost PopularEquipment Pricing: We can often re-use your existing equipment. New systems starting at $299.Trusted by Hundreds of Local BusinessesSan Antonio’s First Choice…","source":"https://www.lawsecurity.com/","tollFree":false,"seen":1,"kind":"specialty"}],"status":"partial","calls":[{"testId":"V01","name":"Greeting and menu","group":"Reach and understand","timing":"business","objective":"Listen to the whole greeting and the complete main menu without pressing anything. Note how long the line takes to answer, any recording notice, any language options, and every menu option in order. If the menu repeats, note it and end the call.","status":"ended","startedAt":"2026-10-28T15:00:31.997Z","placedLocal":"Wednesday 11:00 AM Eastern time","retellCallId":"call_74e1a482a6a26e23728e1c5c619","disconnectionReason":"user_hangup","durationSec":12,"transcript":[{"speaker":"line","text":"Law Security. This is Kayla. How can I help you?","start":0.6,"end":2.8},{"speaker":"assistant","text":"Hello Kayla, I am an AI assistant from Encore AI. I am testing how your phone line works","start":5.2,"end":11.9}],"summary":"The call was a brief interaction where the user identified themselves as Kayla from Law Security, and the agent introduced themselves as an AI assistant testing the phone line. No further conversation or task completion occurred.","costCents":1.79,"extracted":{"alternate_auth_path":false,"answered":true,"assistant_acknowledged":"not_tested","auth_methods_requested":"","authorized_agent_path":"not_tested","callback_offered":false,"closed_message":false,"destination":"","emergency_line_offered":false,"first_human_words":"Law Security. This is Kayla. How can I help you?","greeting_summary":"User identified as Kayla from Law Security, no language options or recording notice mentioned.","hold_seconds":0,"language_options":false,"menu_option_count":0,"menu_options":"","observations":"The system answered promptly and identified the user as Kayla. The AI assistant introduced itself but did not receive any further interaction or acknowledgment. The call was very brief and did not proceed to any menu or task.","otp_channels":"","otp_without_phone":false,"path_reached_words":"","queue_reached":false,"reached_human":true,"recording_notice":false,"reprompt_count":0,"seconds_to_answer":0.6,"seconds_to_human":0.6,"seconds_to_path":0,"speech_recognized":false,"system_hung_up":false,"voice_biometrics_prompt":false,"voice_biometrics_required":false,"voicemail_offered":false,"wait_estimate_announced":false,"zero_escape_worked":false},"score":{"points":2.5,"max":5,"verdict":"partial","rationale":"The line answered. It answered in about 1 seconds. No menu was captured."},"recording":{"url":"/data/recordings/lawsecurity_com_V01.wav","bytes":579222,"durationSec":12}},{"testId":"V02","name":"Plain request","group":"Reach and understand","timing":"business","objective":"When asked how to help, say clearly: \"I need help with my account.\" Do not provide any account details. Note whether the system understands, how many times it reprompts, and where it sends you. End the call at the first authentication prompt.","status":"ended","startedAt":"2026-10-28T15:01:47.484Z","placedLocal":"Wednesday 11:01 AM Eastern time","retellCallId":"call_9c07a182b217e7a31dd2dfc4819","disconnectionReason":"user_hangup","durationSec":18.7,"transcript":[{"speaker":"line","text":"Security. This is Kayla.","start":2.2,"end":3.1},{"speaker":"assistant","text":"Hello Kayla, I am an AI assistant from Encore AI. I am testing how your phone line works with assistants. This call is being recorded for research. Is it all right to continue?","start":5.4,"end":17.3}],"summary":"The user identified themselves as Kayla and the agent introduced itself as an AI assistant from Encore AI, explaining the purpose of the call and that it was being recorded for research. The call ended shortly after the introduction without further interaction.","costCents":2.62,"extracted":{"alternate_auth_path":false,"answered":true,"assistant_acknowledged":"not_tested","auth_methods_requested":"","authorized_agent_path":"not_tested","callback_offered":false,"closed_message":false,"destination":"","emergency_line_offered":false,"first_human_words":"","greeting_summary":"Agent introduced itself as an AI assistant from Encore AI and mentioned the call was being recorded for research.","hold_seconds":0,"language_options":false,"menu_option_count":0,"menu_options":"","observations":"The system answered promptly and recognized the user's speech. It clearly stated the call was recorded and identified itself as an AI assistant. The system did not offer language options or menu choices and did not proceed beyond the initial greeting.","otp_channels":"","otp_without_phone":false,"path_reached_words":"","queue_reached":false,"reached_human":false,"recording_notice":true,"reprompt_count":0,"seconds_to_answer":2.2,"seconds_to_human":0,"seconds_to_path":0,"speech_recognized":true,"system_hung_up":false,"voice_biometrics_prompt":false,"voice_biometrics_required":false,"voicemail_offered":false,"wait_estimate_announced":false,"zero_escape_worked":false},"score":{"points":5,"max":5,"verdict":"pass","rationale":"The spoken request was understood."},"recording":{"url":"/data/recordings/lawsecurity_com_V02.wav","bytes":896766,"durationSec":18.7}}],"aggregate":{"timings":{"business":{"completed":2,"total":5,"points":7.5,"max":10,"score":75,"verdict":null},"after_hours":{"completed":0,"total":1,"points":0,"max":0,"score":null,"verdict":null}},"completed":2,"total":6,"points":7.5,"max":10,"score":75,"groups":[{"group":"Reach and understand","score":75,"completed":2,"total":2},{"group":"Treat an assistant","score":null,"completed":0,"total":2},{"group":"People and identity","score":null,"completed":0,"total":2}],"verdicts":{"pass":1,"partial":1,"fail":0},"medianSecondsToHuman":0.6,"totalMinutes":0.5,"biometricsRequired":false,"authorizedAgentPath":"not_tested"},"startedAt":"2026-10-28T11:39:31.646Z","finishedAt":"2026-10-28T15:02:28.883Z","progress":{"done":2,"total":6},"note":null},"timeline":[{"step":"identify","label":"Identify the organization and load the home page","ms":13826,"ok":true},{"step":"robots","label":"Read robots rules for agents, llms.txt and sitemaps","ms":386,"ok":true},{"step":"cards","label":"Look for agent cards, Poppy files, OpenAPI documents and browser tools","ms":8029,"ok":true},{"step":"links","label":"Map sign in, terms, help and developer pages","ms":0,"ok":true},{"step":"login_agent","label":"Load the sign in page as a declared agent","ms":9574,"ok":true},{"step":"login_browser","label":"Load the sign in page as a standard browser","ms":6891,"ok":true},{"step":"openbanking","label":"Check developer portals and data sharing programs","ms":73,"ok":true},{"step":"policy","label":"Read terms for automated access and delegation","ms":2648,"ok":true},{"step":"mcp","label":"Probe for MCP servers and check the official registry","ms":10453,"ok":true},{"step":"identity","label":"Discover OAuth and OpenID metadata","ms":2652,"ok":true},{"step":"phones","label":"Find published customer service phone numbers","ms":2161,"ok":true}],"previous":null,"brand":{"src":"/data/logos/lawsecurity_com.png?v=0804885a","kind":"wordmark","invert":false,"tile":false,"w":360,"h":111,"source":"page logo","from":"https://static.wixstatic.com/media/f5f550_bb08ffaef8c849d998a58c95c32b48f7~mv2.png/v1/fill/w_333,h_99,al_c,q_85,usm_0.66_1.00_0.01,enc_avif,quality_auto/LAW%20Logo%20primary%20transparent%20black%20text%20cropped%20(1).png","crisp":true,"v":2},"summary":{"score":44,"composite":42,"gates":[],"measuredWeight":92,"provisional":true,"calibration":3,"level":{"id":2,"name":"Legible","summary":"An agent can read and cite your content.","nextLevel":{"id":3,"name":"Connectable","need":"Offer a programmatic path: a live MCP server, a data sharing program with OAuth metadata, or a verified Poppy file."}},"doors":[{"id":"discover","name":"Discoverability","weight":22,"measured":true,"score":89,"raw":67,"points":19.6},{"id":"connect","name":"Protocol access","weight":14,"measured":true,"score":0,"raw":0,"points":0},{"id":"identity","name":"Identity and delegation","weight":12,"measured":true,"score":0,"raw":0,"points":0},{"id":"web","name":"Web experience","weight":20,"measured":true,"score":84,"raw":60,"points":16.8},{"id":"voice","name":"Voice and IVR","weight":8,"measured":false,"score":null,"points":0,"completed":2,"total":6},{"id":"policy","name":"Policy and governance","weight":6,"measured":true,"score":36,"raw":20,"points":2.2},{"id":"marketing","name":"Marketing readiness","weight":18,"measured":true,"score":0,"raw":0,"points":0}],"strengths":["Sign in page loads for a declared agent in a browser","llms.txt guide for agents","Content available without running scripts"],"gaps":[{"id":"product_catalog","title":"Product or service catalog with images","lost":27.4},{"id":"mcp_server","title":"MCP server","lost":17.3},{"id":"oauth_metadata","title":"OAuth and OpenID metadata","lost":12.1},{"id":"open_banking","title":"Developer and data sharing program","lost":11.5}],"gainAll":56,"headline":"Lawsecurity reaches level 2, Legible. Discoverability is the strongest area at 89 out of 100. Protocol access is the weakest at 0."},"assistantDay":[{"id":"balance","job":"Check my account","outcome":"works","steps":[{"status":"fail","text":"MCP server: none found, so there is no native connection."},{"status":"partial","text":"Website: the agent reaches the sign in page, and the customer completes sign in.","detail":"The agent cannot hold credentials safely, so it waits for the customer."},{"status":"ok","text":"Phone line: the request is understood, and authentication needs the customer.","detail":"The spoken request was understood."}]},{"id":"rates","job":"Find an answer","outcome":"works","steps":[{"status":"ok","text":"Website: public pages are readable by agents without signing in."},{"status":"ok","text":"Phone line: a plain request is understood and routed.","detail":"The spoken request was understood."}]},{"id":"human","job":"Get me to a person","outcome":"untested","steps":[{"status":"untested","text":"Phone line: not tested yet."}]}],"history":[{"at":"2026-10-28T11:39:31.630Z","score":44,"level":2,"levelName":"Legible","cal":3,"doors":{"discover":89,"connect":0,"identity":0,"web":84,"policy":36,"marketing":0},"pts":{"product_catalog":0,"robots_assistants":2,"llms_txt":3,"structured_data":1,"server_rendered":3,"sitemap_content":1,"mcp_server":0,"a2a_agent_card":0,"openapi_docs":0,"open_banking":0,"webmcp_tools":0,"poppy_discovery":0,"oauth_metadata":0,"pkce_registration":0,"passkeys":0,"high_assurance":0,"delegate_access":0,"declared_agent_homepage":3,"signin_reachable":4,"agent_browser_parity":2,"form_semantics":0,"semantic_markup":0,"terms_stance":2,"third_party_rules":0,"ai_position":0}}],"market":{"source":"ChatGPT","model":"gpt-4.1-mini","version":2,"search":true,"askedAt":"2026-11-14T06:46:49.488Z","answer":"LAW Security offers comprehensive home and business security solutions, including alarm systems, smart home automation, and video surveillance, all backed by local monitoring and support.","products":["Home Alarm Systems","Smart Home Automation","Security Cameras","Business Alarm Systems","Video Surveillance","Access Control","Fire & Life Safety","Security Audit Guide","Technical Support","Equipment Manuals","Video Tutorials","Alarm Permits","Neighborhood Watch Starter Kit","New Homeowner Security","San Antonio Local Information"],"lines":[{"name":"Home Alarm Systems","named":true},{"name":"Smart Home Automation","named":true},{"name":"Video Surveillance","named":true},{"name":"Business Alarm Systems","named":true},{"name":"Access Control","named":true},{"name":"Fire & Life Safety","named":true},{"name":"Security Monitoring","named":false},{"name":"Security Consultation","named":false},{"name":"Equipment Sales","named":false}],"estimate":{"value":1500000,"unit":"usd","metric":"new business a year","basis":"Lawsecurity has protected over 10,000 local homes since 1981 with monthly plans starting at $34.95; estimating 1,000 new customers annually with average $125 yearly revenue per customer yields approximately $1.5 million yearly revenue from "}}}