{"id":"kodak_com","version":"1.0","url":"https://www.kodak.com","host":"kodak.com","name":"Kodak","category":"other","generatedAt":"2026-10-15T18:56:16.288Z","durationMs":57598,"checks":[{"id":"robots_assistants","door":"discover","title":"Robots policy for user triggered agents","status":"partial","points":2,"maxPoints":4,"finding":"Some user triggered agents are restricted in robots.txt.","evidence":[{"label":"ChatGPT User","value":"partly restricted","url":"https://www.kodak.com/robots.txt"},{"label":"Claude User","value":"partly restricted","url":"https://www.kodak.com/robots.txt"},{"label":"Perplexity User","value":"partly restricted","url":"https://www.kodak.com/robots.txt"},{"label":"Gemini Deep Research","value":"partly restricted","url":"https://www.kodak.com/robots.txt"}],"why":"When a customer asks an agent to look something up, it fetches the page as a user triggered agent. A site that blocks those agents cannot be consulted.","fix":"Allow the ChatGPT User, Claude User and Perplexity User agents in robots.txt for public product, pricing and help pages.","test":"web"},{"id":"llms_txt","door":"discover","title":"llms.txt guide for agents","status":"fail","points":0,"maxPoints":3,"finding":"No llms.txt file was found at the site root.","evidence":[{"label":"Checked","value":"/llms.txt and /llms-full.txt"}],"why":"An llms.txt file gives an agent a short map of what you offer and where the authoritative pages are.","fix":"Publish /llms.txt with links to product, pricing, support and location pages.","test":"web"},{"id":"structured_data","door":"discover","title":"Structured data on the home page","status":"partial","points":1,"maxPoints":3,"finding":"Only generic structured data is present, with no product, price or question markup.","evidence":[{"label":"Type","value":"WebPage"},{"label":"Type","value":"Corporation"},{"label":"Type","value":"BreadcrumbList"}],"why":"Schema.org markup lets an agent read products, prices and questions as data instead of guessing from the layout.","fix":"Add JSON LD for your organization type, Product or Service, Offer and FAQPage on the pages customers ask about most.","test":"web"},{"id":"server_rendered","door":"discover","title":"Content available without running scripts","status":"pass","points":3,"maxPoints":3,"finding":"Most of the visible text is in the first HTML response.","evidence":[{"label":"Text in first response","value":"2181 characters"},{"label":"Text after scripts","value":"2446 characters"}],"why":"Many agents read raw HTML and do not run scripts. Text that appears only after scripts run is invisible to them.","fix":"Render product, pricing and help content on the server so the first response contains the text.","test":"web"},{"id":"sitemap_content","door":"discover","title":"Sitemap that includes help and pricing pages","status":"pass","points":2,"maxPoints":2,"finding":"Sitemap lists 16 entries including help pages.","evidence":[{"label":"Sitemap","value":"https://www.kodak.com/en/sitemaps-6-sitemap.xml","url":"https://www.kodak.com/en/sitemaps-6-sitemap.xml"}],"why":"A sitemap tells an agent where answers live. That cuts wrong guesses and stale pages.","fix":"Publish a sitemap that includes help center, pricing and product pages.","test":"web"},{"id":"mcp_server","door":"connect","title":"MCP server","status":"fail","points":0,"maxPoints":8,"finding":"No MCP server, server card or registry entry was found for this organization.","evidence":[{"label":"Checked","value":"5 hosts, well known paths, live endpoints and the official registry"}],"why":"An MCP server is the native way for an agent to use your services with the customer's approval. It replaces screen scraping and password sharing.","fix":"Publish a remote MCP server with OAuth. Start with read only tools such as account status, orders or location search, and publish a server card at /.well-known/mcp/server-card.","test":"web"},{"id":"a2a_agent_card","door":"connect","title":"Agent card for agent to agent calls","status":"fail","points":0,"maxPoints":2,"finding":"No agent card was found.","evidence":[],"why":"An agent card lets other agents discover what your own agent can do and how to authenticate.","fix":"Publish /.well-known/agent-card.json describing skills and authentication.","test":"web"},{"id":"openapi_docs","door":"connect","title":"Public API documentation","status":"fail","points":0,"maxPoints":3,"finding":"No public API documentation was found.","evidence":[],"why":"A published OpenAPI document lets developers and agents build against stable, described endpoints.","fix":"Publish an OpenAPI document for customer facing APIs on a developer portal.","test":"web"},{"id":"open_banking","door":"connect","title":"Developer and data sharing program","status":"fail","points":0,"maxPoints":4,"finding":"No developer portal or data sharing program was found on public pages.","evidence":[],"why":"A data sharing program with a developer portal and standard APIs gives agents a consented path to customer data. Open banking is the best known example.","fix":"Document the program, the standard in use (for example FDX in US banking), the supported partners and a sandbox.","test":"web"},{"id":"webmcp_tools","door":"connect","title":"Browser tools exposed to agents","status":"fail","points":0,"maxPoints":3,"finding":"The sign in and home pages register no browser tools for agents.","evidence":[],"why":"WebMCP lets a page register tools that a browser agent can call directly instead of clicking through the interface.","fix":"Register tools for safe tasks such as location search and price lookup with navigator.modelContext.","test":"web"},{"id":"poppy_discovery","door":"connect","title":"Poppy file for personal agents","status":"fail","points":0,"maxPoints":0,"bonus":0,"bonusMax":3,"finding":"No Poppy file was found on this site.","evidence":[{"label":"Address checked","value":"https://www.kodak.com/.well-known/poppy.json","url":"https://www.kodak.com/.well-known/poppy.json"}],"why":"Poppy is an open draft standard from Sierra and Meta. A company publishes one small file that tells a customer's personal agent how to find it, how the customer signs in and which route to use: the company's own agent, an API or the website. Eight launch partners and dozens of design partners back it.","fix":"Publish a poppy.json file in the well known folder of your website. It names your organization, your sign in server and at least one route. Then make your sign in server list your domain in poppy_domains. The standard is a draft, so treat this as early work.","test":"web"},{"id":"oauth_metadata","door":"identity","title":"OAuth and OpenID metadata","status":"fail","points":0,"maxPoints":5,"finding":"No OAuth or OpenID metadata was found on the 2 hosts that answered. 12 other hosts did not answer the scanner and could not be checked. Agents cannot discover where to send a customer to approve access.","evidence":[{"label":"Hosts that did not answer the scanner","value":"secure.kodak.com, login.kodak.com, auth.kodak.com, sso.kodak.com, id.kodak.com, signin.kodak.com, online.kodak.com, accounts.kodak.com"}],"why":"Published authorization server metadata tells a client where to send a customer to approve access.","fix":"Publish /.well-known/oauth-authorization-server and /.well-known/oauth-protected-resource for the customer facing APIs.","test":"web"},{"id":"pkce_registration","door":"identity","title":"PKCE and client registration","status":"fail","points":0,"maxPoints":4,"finding":"No authorization server metadata, so PKCE and client registration could not be confirmed.","evidence":[],"why":"PKCE protects the approval step. Dynamic registration or client metadata documents let a new agent onboard without a manual review each time.","fix":"Require PKCE with S256 and support client ID metadata documents or dynamic client registration for approved agent clients.","test":"web"},{"id":"passkeys","door":"identity","title":"Passkeys at sign in","status":"unknown","points":0,"maxPoints":4,"finding":"The sign in form was not available in a form the scan can inspect, so passkey support was not measured.","evidence":[],"why":"A passkey lets a customer approve an agent action with a device gesture. It removes the passwords and one time codes that agents cannot handle.","fix":"Offer passkeys with conditional UI on the sign in page and for step up approvals.","test":"login"},{"id":"high_assurance","door":"identity","title":"High assurance authorization profile","status":"fail","points":0,"maxPoints":3,"finding":"No high assurance authorization features were found.","evidence":[],"why":"Pushed authorization requests, sender constrained tokens and rich authorization requests let a provider approve one specific action instead of a blanket login.","fix":"Support PAR with DPoP or mutual TLS, and rich authorization requests for payments and account changes.","test":"web"},{"id":"delegate_access","door":"identity","title":"Documented delegate and data sharing controls","status":"partial","points":2,"maxPoints":4,"finding":"Data sharing controls are described, with no documented route for authorized agents.","evidence":[{"label":"Data sharing","value":"…additional information about declining e-mail from Kodak, visit www.kodak.com/go/unsubscribe. To revoke permissions that you may have given to send text messages, text STOP in response to any message. If you have more than one email…","url":"https://www.kodak.com/en/company/page/privacy-choices/"}],"why":"Customers need a place to see and revoke what an agent can do. Organizations need a documented route for authorized agents.","fix":"Publish a help page on delegate access and add a connected apps screen where customers revoke access.","test":"web"},{"id":"declared_agent_homepage","door":"web","title":"Home page for a declared agent","status":"pass","points":3,"maxPoints":3,"finding":"The home page loaded normally for a declared agent.","evidence":[{"label":"Status","value":"200"},{"label":"Response time","value":"899 ms"}],"why":"A declared agent that is challenged or blocked at the first step cannot help the customer at all.","fix":"Allow declared agents through bot management on public pages, and verify them with signed requests.","test":"login"},{"id":"signin_reachable","door":"web","title":"Sign in page loads for a declared agent in a browser","status":"fail","points":0,"maxPoints":4,"finding":"The sign in address that was tried returned status 404, so the sign in page itself could not be confirmed.","evidence":[{"label":"Declared agent","value":"loaded in 2173 ms"},{"label":"Standard browser","value":"loaded in 2195 ms"},{"label":"Page","value":"https://www.kodak.com/login","url":"https://www.kodak.com/login"}],"why":"Where a customer must use the website, a browser agent has to reach the sign in page so it can hand control back to the customer.","fix":"Serve the sign in page to verified agent browsers, and use signed agent identity to separate them from attackers.","test":"login"},{"id":"agent_browser_parity","door":"web","title":"Same behavior for a declared agent and a standard browser","status":"pass","points":2,"maxPoints":2,"finding":"A declared agent and a standard browser got the same result.","evidence":[{"label":"Declared","value":"loaded"},{"label":"Browser","value":"loaded"}],"why":"If a declared agent is treated worse than an anonymous browser, honesty is penalized and agents will hide what they are.","fix":"Do not rank declared agents below anonymous browsers in bot management policy.","test":"login"},{"id":"form_semantics","door":"web","title":"Sign in form structure and autofill hints","status":"unknown","points":0,"maxPoints":4,"finding":"No sign in fields were present in the loaded page. The form may open after a click or load from a separate host.","evidence":[],"why":"Labels and autocomplete hints let an agent and a password manager find the right field and hand over to the customer at the right moment.","fix":"Label every field and set autocomplete values for the username, the current password and the one time code.","test":"login"},{"id":"semantic_markup","door":"web","title":"Semantic page structure","status":"fail","points":0,"maxPoints":2,"finding":"The page structure is only partly readable by agents.","evidence":[{"label":"Landmarks","value":"0"},{"label":"Headings","value":"1"},{"label":"Named controls","value":"0 percent"},{"label":"Images with alt text","value":"100 percent"}],"why":"Landmarks, headings and named controls let an agent read the page the way a screen reader does.","fix":"Use landmark elements, headings in order, accessible names on buttons and alt text on images.","test":"login"},{"id":"terms_stance","door":"policy","title":"Terms on automated access","status":"partial","points":2,"maxPoints":4,"finding":"The terms read are silent on AI agents and automated access.","evidence":[],"why":"Terms that prohibit all automated access with no exception make every agent a violation, even when the customer authorized it.","fix":"Add an exception for authorized agents acting for the customer through approved interfaces.","test":"web"},{"id":"third_party_rules","door":"policy","title":"Third party access and data sharing rules","status":"partial","points":1.5,"maxPoints":3,"finding":"Third party access is mentioned briefly.","evidence":[{"label":"Excerpt","value":"…information about declining e-mail from Kodak, visit www.kodak.com/go/unsubscribe. To revoke permissions that you may have given to send text messages, text STOP in response to any message. If you have more than…","url":"https://www.kodak.com/en/company/page/privacy-choices/"}],"why":"Published rules tell customers and developers what is allowed. That keeps agents on approved paths.","fix":"Publish a third party access policy that names the approved interfaces and the consent model.","test":"web"},{"id":"ai_position","door":"policy","title":"Published position on AI agents","status":"fail","points":0,"maxPoints":3,"finding":"No published position on AI agents was found in the documents read.","evidence":[],"why":"A public position tells customers whether an agent acting for them is welcome, and under what conditions.","fix":"Publish a page that states how customer agents are handled and where to connect them.","test":"web"}],"homeAgentFetch":{"status":200,"ms":899,"bytes":73634,"blocked":false,"thin":false},"login":{"url":"https://www.kodak.com/login","source":"common path","validated":false,"candidates":[{"url":"https://www.kodak.com/login","source":"common path"},{"url":"https://www.kodak.com/signin","source":"common path"},{"url":"https://www.kodak.com/sign-in","source":"common path"},{"url":"https://www.kodak.com/online-banking/login","source":"common path"},{"url":"https://www.kodak.com/auth/login","source":"common path"},{"url":"https://www.kodak.com/logon","source":"common path"}],"menu":{"clicked":false,"label":null,"navigatedTo":null,"linkCount":0,"hasPasswordField":false},"shots":{"agent":"/data/shots/kodak_com_login_agent.jpg","browser":"/data/shots/kodak_com_login_browser.jpg","home":"/data/shots/kodak_com_home.jpg","menu":null},"agent":{"finalUrl":"https://www.kodak.com/login","status":404,"title":"KODAK | Currently Unavailable","ms":2173,"blocked":false,"blockReason":null,"thin":false,"uaLabel":"declared agent","error":null,"vendors":[],"textPreview":"404 Not Found The requested url cannot be found Copyright © 2026 Eastman Kodak Company. All Rights Reserved."},"browser":{"finalUrl":"https://www.kodak.com/login","status":404,"title":"KODAK | Currently Unavailable","ms":2195,"blocked":false,"blockReason":null,"thin":false,"uaLabel":"browser","error":null,"vendors":[],"textPreview":"404 Not Found The requested url cannot be found Copyright © 2026 Eastman Kodak Company. All Rights Reserved."},"botDefense":[],"passkeys":{"found":false,"runtimeObserved":false,"evidence":[]},"fields":[]},"protocols":{"mcp":{"cards":[],"endpoints":[],"resources":[],"registry":{"checked":false,"matches":[],"error":"timeout"},"mentions":[],"found":false,"live":false,"protectedByOAuth":false,"registryListed":false,"checkedBases":5},"a2a":{"found":false},"aiPlugin":{"found":false},"agentsJson":{"found":false},"openapi":{"found":false},"poppy":{"found":false,"blocked":false,"unreachable":false,"tried":[{"host":"www.kodak.com","status":404},{"host":"kodak.com","status":404}],"url":"https://www.kodak.com/.well-known/poppy.json"},"llms":{"llmsTxt":{"found":false,"status":404,"url":"https://www.kodak.com/llms.txt","bytes":649,"links":0,"preview":null},"llmsFull":{"found":false,"status":404,"url":"https://www.kodak.com/llms-full.txt","bytes":649,"links":0,"preview":null}},"robots":{"found":true,"status":200,"url":"https://www.kodak.com/robots.txt","bytes":718,"sitemaps":["https://www.kodak.com/en/sitemaps-6-sitemap.xml","https://www.kodak.com/ko/sitemaps-6-sitemap.xml","https://www.kodak.com/ja/sitemaps-6-sitemap.xml","https://www.kodak.com/zh/sitemaps-6-sitemap.xml"],"managedAI":false,"agents":[{"agent":"ChatGPT-User","vendor":"OpenAI","kind":"assistant","allowed":"partial","rule":"6 disallowed paths","via":"*"},{"agent":"Claude-User","vendor":"Anthropic","kind":"assistant","allowed":"partial","rule":"6 disallowed paths","via":"*"},{"agent":"Perplexity-User","vendor":"Perplexity","kind":"assistant","allowed":"partial","rule":"6 disallowed paths","via":"*"},{"agent":"Gemini-Deep-Research","vendor":"Google","kind":"assistant","allowed":"partial","rule":"6 disallowed paths","via":"*"},{"agent":"GPTBot","vendor":"OpenAI","kind":"crawler","allowed":"partial","rule":"6 disallowed paths","via":"*"},{"agent":"ClaudeBot","vendor":"Anthropic","kind":"crawler","allowed":"partial","rule":"6 disallowed paths","via":"*"},{"agent":"OAI-SearchBot","vendor":"OpenAI","kind":"search","allowed":"partial","rule":"6 disallowed paths","via":"*"},{"agent":"PerplexityBot","vendor":"Perplexity","kind":"search","allowed":"partial","rule":"6 disallowed paths","via":"*"},{"agent":"Google-Extended","vendor":"Google","kind":"crawler","allowed":"partial","rule":"6 disallowed paths","via":"*"},{"agent":"Applebot-Extended","vendor":"Apple","kind":"crawler","allowed":"partial","rule":"6 disallowed paths","via":"*"},{"agent":"CCBot","vendor":"Common Crawl","kind":"crawler","allowed":"partial","rule":"6 disallowed paths","via":"*"},{"agent":"Bytespider","vendor":"ByteDance","kind":"crawler","allowed":"partial","rule":"6 disallowed paths","via":"*"}],"assistantsBlocked":[],"assistantsAllowed":[],"crawlersBlocked":[],"error":null},"sitemap":{"found":true,"url":"https://www.kodak.com/en/sitemaps-6-sitemap.xml","entries":16,"isIndex":true,"hasHelp":true,"hasRates":false,"hasProducts":false},"webmcp":{"found":false,"tools":[],"declarativeForms":0,"markupHint":false},"structuredData":["WebPage","Corporation","BreadcrumbList"]},"identity":{"found":false,"servers":[],"checkedHosts":14,"answeredHosts":2,"silentHosts":["secure.kodak.com","login.kodak.com","auth.kodak.com","sso.kodak.com","id.kodak.com","signin.kodak.com","online.kodak.com","accounts.kodak.com","api.kodak.com","developer.kodak.com","digital.kodak.com","connect.kodak.com"]},"openBanking":{"pages":[],"portal":null,"fdx":false,"rule1033":false,"openBanking":false,"sandbox":false,"oauth":false,"dataAccessAgreement":false,"aggregators":[],"found":false},"policy":{"stance":"conditional","documentsRead":4,"termsRead":2,"prohibits":[],"delegation":[],"thirdParty":[],"dataSharing":[{"type":"dataSharing","label":"Describes data sharing controls","excerpt":"…information about declining e-mail from Kodak, visit www.kodak.com/go/unsubscribe. To revoke permissions that you may have given to send text messages, text STOP in response to any message. If you have more than…","url":"https://www.kodak.com/en/company/page/privacy-choices/","title":"Your Privacy Choices"}],"ai":[],"credentialSharing":[],"documents":[{"url":"https://www.kodak.com/en/company/page/site-terms/","title":"Site Terms","status":200,"textLength":16937,"blockedForAgent":false,"flags":[]},{"url":"https://www.kodak.com/en/company/page/legal-notice/","title":"Company Information","status":200,"textLength":2155,"blockedForAgent":false,"flags":[]},{"url":"https://www.kodak.com/en/company/page/privacy/","title":"Privacy","status":200,"textLength":25090,"blockedForAgent":false,"flags":[]},{"url":"https://www.kodak.com/en/company/page/privacy-choices/","title":"Your Privacy Choices","status":200,"textLength":4103,"blockedForAgent":false,"flags":["Describes data sharing controls"]}]},"delegates":[{"type":"dataSharing","url":"https://www.kodak.com/en/company/page/privacy-choices/","snippet":"…additional information about declining e-mail from Kodak, visit www.kodak.com/go/unsubscribe. To revoke permissions that you may have given to send text messages, text STOP in response to any message. If you have more than one email…"}],"voice":{"phone":{"e164":"+18003563259","pretty":"+1 800 356 3259","score":6,"context":"s officesMotion Picture Collaborations Still FilmFor still film support inquiries, please call 1-800-3KODAK9 (1-800-356-3259). Consumer Product SupportGet help with a Kodak consum…","source":"https://www.kodak.com/en/company/page/contact-us/","tollFree":true,"seen":4,"kind":"customer service"},"candidates":[{"e164":"+18003563259","pretty":"+1 800 356 3259","score":6,"context":"s officesMotion Picture Collaborations Still FilmFor still film support inquiries, please call 1-800-3KODAK9 (1-800-356-3259). Consumer Product SupportGet help with a Kodak consum…","source":"https://www.kodak.com/en/company/page/contact-us/","tollFree":true,"seen":4,"kind":"customer service"}],"status":"partial","calls":[{"testId":"V01","name":"Greeting and menu","group":"Reach and understand","timing":"business","objective":"Listen to the whole greeting and the complete main menu without pressing anything. Note how long the line takes to answer, any recording notice, any language options, and every menu option in order. If the menu repeats, note it and end the call.","status":"ended","startedAt":"2026-10-15T18:56:16.308Z","placedLocal":"Thursday 2:56 PM Eastern time","retellCallId":"call_7555ee967767fb4410e37e20dee","disconnectionReason":"user_hangup","durationSec":136.4,"transcript":[{"speaker":"line","text":"Welcome to Kodak. Please be aware that this call may be recorded for training and quality purposes by Kodak and its partners. You can read our privacy statement at Kodak dot com slash go slash privacy. Press one for service or service parts. Press three for orders and order inquiries.","start":4,"end":28},{"speaker":"line","text":"Press four for credit inquiries. Press five for pharmaceuticals. And press eight for all other. Press nine to hear these options again.","start":29.4,"end":41.7},{"speaker":"assistant","text":"I have listened to the full greeting and main menu.","start":42.8,"end":46.8},{"speaker":"line","text":"Welcome to Kodak. Please be aware that this call may be recorded for training and quality purposes by Kodak and its partners. You can read our privacy statement at Kodak dot com slash go slash privacy. Press one for service or service parts. Press three for orders and order inquiries. Press four for credit inquiries. Press five for pharmaceuticals. And press eight for all other. Press nine hear these options again.","start":48.4,"end":86.1},{"speaker":"assistant","text":"I have noted the greeting and menu options.","start":88.7,"end":91.9},{"speaker":"line","text":"Welcome to Kodak. Please be aware that this call may be recorded for training and quality purposes by Kodak and its partners. You can read our privacy statement at Kodak dot com slash go slash privacy. Press one for service or service parts. Press three for orders and order inquiries. Press four for credit inquiries. Press five for pharmaceuticals. And press eight for all other. Press nine hear these options again.","start":92.8,"end":130.5},{"speaker":"assistant","text":"I have completed listening to the greeting and menu.","start":131.6,"end":135.2}],"summary":"The call consisted of the user playing the Kodak automated greeting and menu options multiple times, with the agent acknowledging the receipt of the greeting and menu each time. No further interaction or task completion occurred during the call.","costCents":18.91,"extracted":{"alternate_auth_path":false,"answered":true,"assistant_acknowledged":"not_tested","auth_methods_requested":"","authorized_agent_path":"not_tested","callback_offered":false,"closed_message":false,"destination":"","emergency_line_offered":false,"first_human_words":"","greeting_summary":"Kodak greeting with a recording notice and menu options for service, orders, credit inquiries, pharmaceuticals, and others.","hold_seconds":0,"language_options":false,"menu_option_count":6,"menu_options":"service or service parts; orders and order inquiries; credit inquiries; pharmaceuticals; all other; hear these options again","observations":"The system played a clear greeting and menu with a recording notice but did not interact with the AI assistant or recognize any spoken input. The agent only acknowledged the greeting and menu without further engagement or task progression.","otp_channels":"","otp_without_phone":false,"path_reached_words":"","queue_reached":false,"reached_human":false,"recording_notice":true,"reprompt_count":0,"seconds_to_answer":4,"seconds_to_human":0,"seconds_to_path":0,"speech_recognized":false,"system_hung_up":false,"voice_biometrics_prompt":false,"voice_biometrics_required":false,"voicemail_offered":false,"wait_estimate_announced":false,"zero_escape_worked":false},"score":{"points":4.3,"max":5,"verdict":"pass","rationale":"The line answered. It answered in about 4 seconds. The main menu had 6 options. A recording notice was played."},"recording":{"url":"/data/recordings/kodak_com_V01.wav","bytes":6549390,"durationSec":136.4}},{"testId":"V02","name":"Plain request","group":"Reach and understand","timing":"business","objective":"When asked how to help, say clearly: \"I need help with my account.\" Do not provide any account details. Note whether the system understands, how many times it reprompts, and where it sends you. End the call at the first authentication prompt.","status":"ended","startedAt":"2026-10-15T18:58:53.421Z","placedLocal":"Thursday 2:58 PM Eastern time","retellCallId":"call_7d18b5e1c58672a4da938f46c3d","disconnectionReason":"agent_hangup","durationSec":63,"transcript":[{"speaker":"line","text":"Welcome to Kodak. Please be aware that this call may be recorded for training and quality purposes by Kodak and its partners. You can read our privacy statement at Kodak dot com slash go slash privacy. Press one for service or service parts. Press three for orders and order inquiries. Press four for credit inquiries. Press five for pharmaceuticals. And press eight for all other. Press nine hear these options again.","start":3.8,"end":41.4},{"speaker":"line","text":"Press one to open a new service case. Press two for updates on an existing case. Press eight to hear these options again. Or press nine to return to the main menu.","start":46.4,"end":60.4},{"speaker":"assistant","text":"I need help with","start":61.5,"end":63.1},{"speaker":"assistant","text":"my account.","start":63.1,"end":63.9}],"summary":"The call was made to Kodak's service line where the user navigated the menu by pressing 1 for service. The agent attempted to request help with their account but the call ended at the first authentication prompt without further interaction.","costCents":8.69,"extracted":{"alternate_auth_path":false,"answered":true,"assistant_acknowledged":"not_tested","auth_methods_requested":"","authorized_agent_path":"not_tested","callback_offered":false,"closed_message":false,"destination":"service menu","emergency_line_offered":false,"first_human_words":"","greeting_summary":"Kodak greeting with a recording notice and multiple menu options for service, orders, credit inquiries, pharmaceuticals, and others.","hold_seconds":0,"language_options":false,"menu_option_count":6,"menu_options":"service or service parts; orders and order inquiries; credit inquiries; pharmaceuticals; all other; hear these options again","observations":"The system provided a clear menu with a recording notice but did not acknowledge or respond to the AI assistant statement. 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