{"id":"dillards_com","version":"1.0","url":"https://www.dillards.com","host":"dillards.com","name":"Dillards","category":"retail","generatedAt":"2026-10-15T19:02:37.385Z","durationMs":170025,"checks":[{"id":"robots_assistants","door":"discover","title":"Robots policy for user triggered agents","status":"partial","points":2,"maxPoints":4,"finding":"Some user triggered agents are restricted in robots.txt.","evidence":[{"label":"ChatGPT User","value":"partly restricted","url":"https://www.dillards.com/robots.txt"},{"label":"Claude User","value":"partly restricted","url":"https://www.dillards.com/robots.txt"},{"label":"Perplexity User","value":"partly restricted","url":"https://www.dillards.com/robots.txt"},{"label":"Gemini Deep Research","value":"partly restricted","url":"https://www.dillards.com/robots.txt"}],"why":"When a customer asks an agent to look something up, it fetches the page as a user triggered agent. A site that blocks those agents cannot be consulted.","fix":"Allow the ChatGPT User, Claude User and Perplexity User agents in robots.txt for public product, pricing and help pages.","test":"web"},{"id":"llms_txt","door":"discover","title":"llms.txt guide for agents","status":"pass","points":3,"maxPoints":3,"finding":"llms.txt is published with 0 links.","evidence":[{"label":"File","value":"https://www.dillards.com/llms.txt","url":"https://www.dillards.com/llms.txt"}],"why":"An llms.txt file gives an agent a short map of what you offer and where the authoritative pages are.","fix":"Publish /llms.txt with links to product, pricing, support and location pages.","test":"web"},{"id":"structured_data","door":"discover","title":"Structured data on the home page","status":"partial","points":1,"maxPoints":3,"finding":"Only generic structured data is present, with no product, price or question markup.","evidence":[{"label":"Type","value":"Organization"},{"label":"Type","value":"WebSite"}],"why":"Schema.org markup lets an agent read products, prices and questions as data instead of guessing from the layout.","fix":"Add JSON LD for your organization type, Product or Service, Offer and FAQPage on the pages customers ask about most.","test":"web"},{"id":"server_rendered","door":"discover","title":"Content available without running scripts","status":"fail","points":0,"maxPoints":3,"finding":"Only about 29 percent of the visible text is in the first HTML response. An agent that does not run scripts sees an almost empty page.","evidence":[{"label":"Text in first response","value":"2507 characters"},{"label":"Text after scripts","value":"8569 characters"}],"why":"Many agents read raw HTML and do not run scripts. Text that appears only after scripts run is invisible to them.","fix":"Render product, pricing and help content on the server so the first response contains the text.","test":"web"},{"id":"sitemap_content","door":"discover","title":"Sitemap that includes help and pricing pages","status":"partial","points":1,"maxPoints":2,"finding":"Sitemap is published with 16 entries, but help and pricing pages are not visible in it.","evidence":[{"label":"Sitemap","value":"https://www.dillards.com/sitemap/sitemap.xml","url":"https://www.dillards.com/sitemap/sitemap.xml"}],"why":"A sitemap tells an agent where answers live. That cuts wrong guesses and stale pages.","fix":"Publish a sitemap that includes help center, pricing and product pages.","test":"web"},{"id":"mcp_server","door":"connect","title":"MCP server","status":"fail","points":0,"maxPoints":8,"finding":"No MCP server, server card or registry entry was found for this organization.","evidence":[{"label":"Checked","value":"5 hosts, well known paths, live endpoints and the official registry"}],"why":"An MCP server is the native way for an agent to use your services with the customer's approval. It replaces screen scraping and password sharing.","fix":"Publish a remote MCP server with OAuth. Start with read only tools such as account status, orders or location search, and publish a server card at /.well-known/mcp/server-card.","test":"web"},{"id":"a2a_agent_card","door":"connect","title":"Agent card for agent to agent calls","status":"fail","points":0,"maxPoints":2,"finding":"No agent card was found.","evidence":[],"why":"An agent card lets other agents discover what your own agent can do and how to authenticate.","fix":"Publish /.well-known/agent-card.json describing skills and authentication.","test":"web"},{"id":"openapi_docs","door":"connect","title":"Public API documentation","status":"fail","points":0,"maxPoints":3,"finding":"No public API documentation was found.","evidence":[],"why":"A published OpenAPI document lets developers and agents build against stable, described endpoints.","fix":"Publish an OpenAPI document for customer facing APIs on a developer portal.","test":"web"},{"id":"open_banking","door":"connect","title":"Developer and data sharing program","status":"fail","points":0,"maxPoints":4,"finding":"No developer portal or data sharing program was found on public pages.","evidence":[],"why":"A data sharing program with a developer portal and standard APIs gives agents a consented path to customer data. Open banking is the best known example.","fix":"Document the program, the standard in use (for example FDX in US banking), the supported partners and a sandbox.","test":"web"},{"id":"webmcp_tools","door":"connect","title":"Browser tools exposed to agents","status":"fail","points":0,"maxPoints":3,"finding":"The sign in and home pages register no browser tools for agents.","evidence":[],"why":"WebMCP lets a page register tools that a browser agent can call directly instead of clicking through the interface.","fix":"Register tools for safe tasks such as location search and price lookup with navigator.modelContext.","test":"web"},{"id":"poppy_discovery","door":"connect","title":"Poppy file for personal agents","status":"fail","points":0,"maxPoints":0,"bonus":0,"bonusMax":3,"finding":"No Poppy file was found on this site.","evidence":[{"label":"Address checked","value":"https://www.dillards.com/.well-known/poppy.json","url":"https://www.dillards.com/.well-known/poppy.json"}],"why":"Poppy is an open draft standard from Sierra and Meta. A company publishes one small file that tells a customer's personal agent how to find it, how the customer signs in and which route to use: the company's own agent, an API or the website. Eight launch partners and dozens of design partners back it.","fix":"Publish a poppy.json file in the well known folder of your website. It names your organization, your sign in server and at least one route. Then make your sign in server list your domain in poppy_domains. The standard is a draft, so treat this as early work.","test":"web"},{"id":"oauth_metadata","door":"identity","title":"OAuth and OpenID metadata","status":"fail","points":0,"maxPoints":5,"finding":"No OAuth or OpenID metadata was found on the 5 hosts that answered. 12 other hosts did not answer the scanner and could not be checked. Agents cannot discover where to send a customer to approve access.","evidence":[{"label":"Hosts that did not answer the scanner","value":"secure.dillards.com, login.dillards.com, auth.dillards.com, sso.dillards.com, id.dillards.com, signin.dillards.com, online.dillards.com, accounts.dillards.com"}],"why":"Published authorization server metadata tells a client where to send a customer to approve access.","fix":"Publish /.well-known/oauth-authorization-server and /.well-known/oauth-protected-resource for the customer facing APIs.","test":"web"},{"id":"pkce_registration","door":"identity","title":"PKCE and client registration","status":"fail","points":0,"maxPoints":4,"finding":"No authorization server metadata, so PKCE and client registration could not be confirmed.","evidence":[],"why":"PKCE protects the approval step. Dynamic registration or client metadata documents let a new agent onboard without a manual review each time.","fix":"Require PKCE with S256 and support client ID metadata documents or dynamic client registration for approved agent clients.","test":"web"},{"id":"passkeys","door":"identity","title":"Passkeys at sign in","status":"fail","points":0,"maxPoints":4,"finding":"No passkey signal was found on the sign in page or in the published pages read. A prompt that starts only after a person types is not visible to the scan.","evidence":[],"why":"A passkey lets a customer approve an agent action with a device gesture. It removes the passwords and one time codes that agents cannot handle.","fix":"Offer passkeys with conditional UI on the sign in page and for step up approvals.","test":"login"},{"id":"high_assurance","door":"identity","title":"High assurance authorization profile","status":"fail","points":0,"maxPoints":3,"finding":"No high assurance authorization features were found.","evidence":[],"why":"Pushed authorization requests, sender constrained tokens and rich authorization requests let a provider approve one specific action instead of a blanket login.","fix":"Support PAR with DPoP or mutual TLS, and rich authorization requests for payments and account changes.","test":"web"},{"id":"delegate_access","door":"identity","title":"Documented delegate and data sharing controls","status":"fail","points":0,"maxPoints":4,"finding":"No public page on delegate access or connected app controls was found.","evidence":[],"why":"Customers need a place to see and revoke what an agent can do. Organizations need a documented route for authorized agents.","fix":"Publish a help page on delegate access and add a connected apps screen where customers revoke access.","test":"web"},{"id":"declared_agent_homepage","door":"web","title":"Home page for a declared agent","status":"pass","points":3,"maxPoints":3,"finding":"The home page loaded normally for a declared agent.","evidence":[{"label":"Status","value":"200"},{"label":"Response time","value":"262 ms"}],"why":"A declared agent that is challenged or blocked at the first step cannot help the customer at all.","fix":"Allow declared agents through bot management on public pages, and verify them with signed requests.","test":"login"},{"id":"signin_reachable","door":"web","title":"Sign in page loads for a declared agent in a browser","status":"pass","points":4,"maxPoints":4,"finding":"The sign in page loaded in a browser for a declared agent.","evidence":[{"label":"Declared agent","value":"loaded in 14490 ms"},{"label":"Standard browser","value":"loaded in 12746 ms"},{"label":"Page","value":"https://www.dillards.com/webapp/wcs/stores/servlet/LogonForm?storeId=301&langId=-1&catalogId=301","url":"https://www.dillards.com/webapp/wcs/stores/servlet/LogonForm?storeId=301&langId=-1&catalogId=301"}],"why":"Where a customer must use the website, a browser agent has to reach the sign in page so it can hand control back to the customer.","fix":"Serve the sign in page to verified agent browsers, and use signed agent identity to separate them from attackers.","test":"login"},{"id":"agent_browser_parity","door":"web","title":"Same behavior for a declared agent and a standard browser","status":"pass","points":2,"maxPoints":2,"finding":"A declared agent and a standard browser got the same result.","evidence":[{"label":"Declared","value":"loaded"},{"label":"Browser","value":"loaded"}],"why":"If a declared agent is treated worse than an anonymous browser, honesty is penalized and agents will hide what they are.","fix":"Do not rank declared agents below anonymous browsers in bot management policy.","test":"login"},{"id":"form_semantics","door":"web","title":"Sign in form structure and autofill hints","status":"partial","points":1.8,"maxPoints":4,"finding":"90 percent of 10 fields have labels and 0 percent set autocomplete hints.","evidence":[{"label":"text field","value":"SEARCH; autocomplete: off"},{"label":"email field","value":"Email address; autocomplete: none"},{"label":"password field","value":"Password; autocomplete: off"},{"label":"email field","value":"Email sign-up; autocomplete: none"},{"label":"tel field","value":"Text sign-up; autocomplete: off"},{"label":"select field","value":"no label; autocomplete: off"}],"why":"Labels and autocomplete hints let an agent and a password manager find the right field and hand over to the customer at the right moment.","fix":"Label every field and set autocomplete values for the username, the current password and the one time code.","test":"login"},{"id":"semantic_markup","door":"web","title":"Semantic page structure","status":"partial","points":1,"maxPoints":2,"finding":"The page structure is only partly readable by agents.","evidence":[{"label":"Landmarks","value":"5"},{"label":"Headings","value":"9"},{"label":"Named controls","value":"92 percent"},{"label":"Images with alt text","value":"50 percent"}],"why":"Landmarks, headings and named controls let an agent read the page the way a screen reader does.","fix":"Use landmark elements, headings in order, accessible names on buttons and alt text on images.","test":"login"},{"id":"terms_stance","door":"policy","title":"Terms on automated access","status":"partial","points":2,"maxPoints":4,"finding":"The terms read are silent on AI agents and automated access.","evidence":[],"why":"Terms that prohibit all automated access with no exception make every agent a violation, even when the customer authorized it.","fix":"Add an exception for authorized agents acting for the customer through approved interfaces.","test":"web"},{"id":"third_party_rules","door":"policy","title":"Third party access and data sharing rules","status":"fail","points":0,"maxPoints":3,"finding":"No third party access rules were found in the documents read.","evidence":[],"why":"Published rules tell customers and developers what is allowed. That keeps agents on approved paths.","fix":"Publish a third party access policy that names the approved interfaces and the consent model.","test":"web"},{"id":"ai_position","door":"policy","title":"Published position on AI agents","status":"fail","points":0,"maxPoints":3,"finding":"No published position on AI agents was found in the documents read.","evidence":[],"why":"A public position tells customers whether an agent acting for them is welcome, and under what conditions.","fix":"Publish a page that states how customer agents are handled and where to connect them.","test":"web"}],"homeAgentFetch":{"status":200,"ms":262,"bytes":360493,"blocked":false,"thin":false},"login":{"url":"https://www.dillards.com/webapp/wcs/stores/servlet/LogonForm?storeId=301&langId=-1&catalogId=301","source":"link on home page","validated":true,"candidates":[{"url":"https://www.dillards.com/webapp/wcs/stores/servlet/LogonForm?storeId=301&langId=-1&catalogId=301","source":"link on home page"},{"url":"https://www.dillards.com/webapp/wcs/stores/servlet/OrderStatusLoginChk?storeId=301&catalogId=301&langId=-1&orderStatus=true","source":"link on home page"},{"url":"https://www.dillards.com/login","source":"common path"},{"url":"https://www.dillards.com/signin","source":"common path"},{"url":"https://www.dillards.com/sign-in","source":"common path"},{"url":"https://www.dillards.com/online-banking/login","source":"common path"}],"menu":{"clicked":false,"label":"Login","navigatedTo":null,"linkCount":0,"hasPasswordField":false},"shots":{"agent":"/data/shots/dillards_com_login_agent.jpg","browser":"/data/shots/dillards_com_login_browser.jpg","home":"/data/shots/dillards_com_home.jpg","menu":null},"agent":{"finalUrl":"https://www.dillards.com/webapp/wcs/stores/servlet/LogonForm?storeId=301&langId=-1&catalogId=301","status":200,"title":"Login/My Account | Dillard's","ms":14490,"blocked":false,"blockReason":null,"thin":false,"uaLabel":"declared agent","error":null,"vendors":[{"name":"Akamai Bot Manager","evidence":["cookie bm_sz","cookie _abck","cookie ak_bmsc"]},{"name":"Cloudflare","evidence":["cookie __cf_bm"]}],"textPreview":"Skip to main content Just Dropped: Hadley Greene x Gianni Bini - SHOP NOW Free 7-Piece Gift with your $39.50 Lancôme Purchase.* - SHOP NOW EARN POINTS WHEN YOU USE YOUR DILLARD’S CREDIT CARD - LEARN MORE Venmo Now Available! Select Venmo At Checkout For A Fast"},"browser":{"finalUrl":"https://www.dillards.com/webapp/wcs/stores/servlet/LogonForm?storeId=301&langId=-1&catalogId=301","status":200,"title":"Login/My Account | Dillard's","ms":12746,"blocked":false,"blockReason":null,"thin":false,"uaLabel":"browser","error":null,"vendors":[{"name":"Akamai Bot Manager","evidence":["cookie ak_bmsc","cookie bm_sz","cookie bm_sv","cookie _abck"]},{"name":"Cloudflare","evidence":["cookie __cf_bm"]}],"textPreview":"Skip to main content Just Dropped: Hadley Greene x Gianni Bini - SHOP NOW Free 7-Piece Gift with your $39.50 Lancôme Purchase.* - SHOP NOW EARN POINTS WHEN YOU USE YOUR DILLARD’S CREDIT CARD - LEARN MORE Venmo Now Available! Select Venmo At Checkout For A Fast"},"botDefense":[{"name":"Akamai Bot Manager","evidence":["cookie bm_sz","cookie _abck","cookie ak_bmsc"]},{"name":"Cloudflare","evidence":["cookie __cf_bm"]}],"passkeys":{"found":false,"runtimeObserved":false,"evidence":[]},"fields":[{"type":"text","label":"SEARCH","autocomplete":"off","name":""},{"type":"email","label":"Email address","autocomplete":"","name":"logonId"},{"type":"password","label":"Password","autocomplete":"off","name":"logonPassword"},{"type":"email","label":"Email sign-up","autocomplete":"","name":"recipientEmail"},{"type":"tel","label":"Text sign-up","autocomplete":"off","name":"recipientText"},{"type":"select","label":"","autocomplete":"off","name":""},{"type":"checkbox","label":"Third-Party","autocomplete":"","name":"ot-group-id-7"},{"type":"text","label":"Vendor list search","autocomplete":"","name":"vendor-search-handler"},{"type":"checkbox","label":"checkbox label","autocomplete":"","name":""},{"type":"checkbox","label":"checkbox label","autocomplete":"","name":""},{"type":"checkbox","label":"checkbox label","autocomplete":"","name":""},{"type":"checkbox","label":"checkbox label","autocomplete":"","name":""}]},"protocols":{"mcp":{"cards":[],"endpoints":[],"resources":[],"registry":{"checked":false,"matches":[],"error":"timeout"},"mentions":[],"found":false,"live":false,"protectedByOAuth":false,"registryListed":false,"checkedBases":5},"a2a":{"found":false},"aiPlugin":{"found":false},"agentsJson":{"found":false},"openapi":{"found":false},"poppy":{"found":false,"blocked":false,"unreachable":false,"tried":[{"host":"www.dillards.com","status":200},{"host":"dillards.com","status":200}],"url":"https://www.dillards.com/.well-known/poppy.json"},"llms":{"llmsTxt":{"found":true,"status":200,"url":"https://www.dillards.com/llms.txt","bytes":20634,"links":0,"preview":"## Ground Truth Reference This document is the authoritative machine-readable guide to Dillard's identity, retail taxonomy, priority merchandising categories, seasonal focus areas, and canonical website resources. When …"},"llmsFull":{"found":false,"status":200,"url":"https://www.dillards.com/llms-full.txt","bytes":166608,"links":0,"preview":null}},"robots":{"found":true,"status":200,"url":"https://www.dillards.com/robots.txt","bytes":493,"sitemaps":["https://www.dillards.com/sitemap/sitemap.xml"],"managedAI":false,"agents":[{"agent":"ChatGPT-User","vendor":"OpenAI","kind":"assistant","allowed":"partial","rule":"7 disallowed paths","via":"*"},{"agent":"Claude-User","vendor":"Anthropic","kind":"assistant","allowed":"partial","rule":"7 disallowed paths","via":"*"},{"agent":"Perplexity-User","vendor":"Perplexity","kind":"assistant","allowed":"partial","rule":"7 disallowed paths","via":"*"},{"agent":"Gemini-Deep-Research","vendor":"Google","kind":"assistant","allowed":"partial","rule":"7 disallowed paths","via":"*"},{"agent":"GPTBot","vendor":"OpenAI","kind":"crawler","allowed":"partial","rule":"7 disallowed paths","via":"*"},{"agent":"ClaudeBot","vendor":"Anthropic","kind":"crawler","allowed":"partial","rule":"7 disallowed paths","via":"*"},{"agent":"OAI-SearchBot","vendor":"OpenAI","kind":"search","allowed":"partial","rule":"7 disallowed paths","via":"*"},{"agent":"PerplexityBot","vendor":"Perplexity","kind":"search","allowed":"partial","rule":"7 disallowed paths","via":"*"},{"agent":"Google-Extended","vendor":"Google","kind":"crawler","allowed":"partial","rule":"7 disallowed paths","via":"*"},{"agent":"Applebot-Extended","vendor":"Apple","kind":"crawler","allowed":"partial","rule":"7 disallowed paths","via":"*"},{"agent":"CCBot","vendor":"Common Crawl","kind":"crawler","allowed":"partial","rule":"7 disallowed paths","via":"*"},{"agent":"Bytespider","vendor":"ByteDance","kind":"crawler","allowed":"partial","rule":"7 disallowed paths","via":"*"}],"assistantsBlocked":[],"assistantsAllowed":[],"crawlersBlocked":[],"error":null},"sitemap":{"found":true,"url":"https://www.dillards.com/sitemap/sitemap.xml","entries":16,"isIndex":true,"hasHelp":false,"hasRates":false,"hasProducts":false},"webmcp":{"found":false,"tools":[],"declarativeForms":0,"markupHint":false},"structuredData":["Organization","WebSite"]},"identity":{"found":false,"servers":[],"checkedHosts":17,"answeredHosts":5,"silentHosts":["secure.dillards.com","login.dillards.com","auth.dillards.com","sso.dillards.com","id.dillards.com","signin.dillards.com","online.dillards.com","accounts.dillards.com","api.dillards.com","developer.dillards.com","digital.dillards.com","connect.dillards.com"]},"openBanking":{"pages":[],"portal":null,"fdx":false,"rule1033":false,"openBanking":false,"sandbox":false,"oauth":false,"dataAccessAgreement":false,"aggregators":[],"found":false},"policy":{"stance":"silent","documentsRead":2,"termsRead":1,"prohibits":[],"delegation":[],"thirdParty":[],"dataSharing":[],"ai":[],"credentialSharing":[],"documents":[{"url":"https://www.dillards.com/c/faqs-notices-policies?","title":"Terms Of Use","status":200,"textLength":19890,"blockedForAgent":false,"flags":[]},{"url":"https://www.dillards.com/privacy","title":"Dillard's Privacy Policy","status":200,"textLength":28096,"blockedForAgent":false,"flags":[]}]},"delegates":[],"voice":{"phone":{"e164":"+18178315482","pretty":"+1 817 831 5482","score":3,"context":"MER SERVICE FAQ, Notices & Policies Product Recalls Chat | Feedback Opens chat/feedback modal CONTACT US Call 1-817-831-5482 Monday-Friday: 7AM-9PM GMT-6 Saturday-Sunday: 9AM-7PM …","source":"https://www.dillards.com/","tollFree":false,"seen":1,"kind":"customer service"},"candidates":[{"e164":"+18178315482","pretty":"+1 817 831 5482","score":3,"context":"MER SERVICE FAQ, Notices & Policies Product Recalls Chat | Feedback Opens chat/feedback modal CONTACT US Call 1-817-831-5482 Monday-Friday: 7AM-9PM GMT-6 Saturday-Sunday: 9AM-7PM …","source":"https://www.dillards.com/","tollFree":false,"seen":1,"kind":"customer service"}],"status":"partial","calls":[{"testId":"V01","name":"Greeting and menu","group":"Reach and understand","timing":"business","objective":"Listen to the whole greeting and the complete main menu without pressing anything. Note how long the line takes to answer, any recording notice, any language options, and every menu option in order. If the menu repeats, note it and end the call.","status":"ended","startedAt":"2026-10-15T19:02:37.416Z","placedLocal":"Thursday 3:02 PM Eastern time","retellCallId":"call_ade9970ba08b52108f23de94fd2","disconnectionReason":"user_hangup","durationSec":114.1,"transcript":[{"speaker":"line","text":"Thank you for calling Dillard's. This call may be recorded by Dillard's and its service providers. For quality assurance purposes. You provide your consent to this recording by continuing your call. If you would like to know more about our privacy practice, go to Dillard's dot com To review, our privacy policy. Please stay on the line. After your call, to tell us about your customer service experience. We have great news. Now you can see store availability. While shopping with us online","start":1.4,"end":29.7},{"speaker":"line","text":"If you would like to place an order, please press one. To hear our policy for returns and price adjustments, please press two. For information about your Dillard's credit card or to make a payment, please press three. For recent order status, please press four. For all other inquiries, please press five.","start":37.8,"end":57},{"speaker":"line","text":"For information about the California Consumer Privacy Act, please press six.","start":58.2,"end":62.4},{"speaker":"assistant","text":"The greeting and main menu were fully played.","start":65.2,"end":68.1},{"speaker":"line","text":"We did not receive a response. Please try again.","start":68.4,"end":70.9},{"speaker":"line","text":"(unintelligible audio)","start":null,"end":null},{"speaker":"line","text":"If you would like to place an order, please press one. To hear our policy for returns and price adjustments, please press two. For information about your Dillard's credit card or to make a payment, please press three. For recent order status, please press four. For all other inquiries, please press five. For information about the California Consumer Privacy Act, please press six.","start":78.8,"end":103.3},{"speaker":"assistant","text":"The","start":108.5,"end":108.9},{"speaker":"line","text":"We","start":109.2,"end":109.4},{"speaker":"assistant","text":"menu repeated.","start":108.9,"end":109.6},{"speaker":"line","text":"still did not receive a response. Thank you for calling Dillard's. Have a great day.","start":109.4,"end":113.3}],"summary":"The call reached Dillard's automated system which played a full greeting and menu options. The system did not receive any input from the caller despite repeating the menu twice, and the call ended without further interaction. No live agent was reached during the call.","costCents":15.87,"extracted":{"alternate_auth_path":false,"answered":true,"assistant_acknowledged":"not_tested","auth_methods_requested":"","authorized_agent_path":"not_tested","callback_offered":false,"closed_message":false,"destination":"","emergency_line_offered":false,"first_human_words":"","greeting_summary":"Dillard's greeting with a recording notice and privacy policy information, followed by a menu of options.","hold_seconds":0,"language_options":false,"menu_option_count":6,"menu_options":"place an order; policy for returns and price adjustments; information about your Dillard's credit card or to make a payment; recent order status; all other inquiries; information about the California Consumer Privacy Act","observations":"The system played a full greeting and menu but did not recognize or respond to any input from the caller. The call ended without reaching a live person or completing any task. There was no indication that the system acknowledged the caller as an AI assistant.","otp_channels":"","otp_without_phone":false,"path_reached_words":"","queue_reached":false,"reached_human":false,"recording_notice":true,"reprompt_count":2,"seconds_to_answer":1.4,"seconds_to_human":0,"seconds_to_path":0,"speech_recognized":false,"system_hung_up":false,"voice_biometrics_prompt":false,"voice_biometrics_required":false,"voicemail_offered":false,"wait_estimate_announced":false,"zero_escape_worked":false},"score":{"points":4.3,"max":5,"verdict":"pass","rationale":"The line answered. It answered in about 1 seconds. The main menu had 6 options. A recording notice was played."},"recording":{"url":"/data/recordings/dillards_com_V01.wav","bytes":5477838,"durationSec":114.1}},{"testId":"V02","name":"Plain request","group":"Reach and understand","timing":"business","objective":"When asked how to help, say clearly: \"I need help with my account.\" Do not provide any account details. Note whether the system understands, how many times it reprompts, and where it sends you. End the call at the first authentication prompt.","status":"ended","startedAt":"2026-10-15T19:04:42.975Z","placedLocal":"Thursday 3:04 PM Eastern time","retellCallId":"call_236feffac77782bfbb30be1195b","disconnectionReason":"agent_hangup","durationSec":74.8,"transcript":[{"speaker":"line","text":"Thank you for calling Dillard's. This call may be recorded by Dillard's and its service providers. For quality assurance purposes. You provide your consent to this recording by continuing your call. If you would like to know more about our privacy practice, go to Dillard's dot com to review our privacy policy. Please stay on the line. After your call, to tell us about your customer service experience. We have great news. Now you can see store availability. While shopping with us online","start":1.4,"end":29.6},{"speaker":"assistant","text":"I need help","start":34.9,"end":36.1},{"speaker":"line","text":"you would like to place an order, please press one. To hear our policy for returns and price adjustments, please press two. For information about your Dillard's credit card or to make a payment, please press three. For recent order status, please press four. For all other inquiries, please press five.","start":37.9,"end":56.9},{"speaker":"line","text":"For information about the California Consumer Privacy Act, please press six.","start":58.1,"end":62.2},{"speaker":"line","text":"The current wait time is less than five minutes.","start":67.2,"end":69},{"speaker":"assistant","text":"I need help with my account.","start":72.2,"end":74.6}],"summary":"The call was made to Dillard's where the user was greeted with a recorded message including a recording notice and menu options. The caller selected option five for other inquiries and was informed of a wait time under five minutes before ending the call. The agent did not reach a live person during the call.","costCents":10.35,"extracted":{"alternate_auth_path":false,"answered":true,"assistant_acknowledged":"not_tested","auth_methods_requested":"","authorized_agent_path":"not_tested","callback_offered":false,"closed_message":false,"destination":"","emergency_line_offered":false,"first_human_words":"","greeting_summary":"Dillard's greeting with recording notice and privacy policy information.","hold_seconds":0,"language_options":false,"menu_option_count":6,"menu_options":"place an order;returns and price adjustments;Dillard's credit card or make a payment;recent order status;all other inquiries;California Consumer Privacy Act","observations":"The system provided a clear recorded greeting with a recording notice and a detailed menu of options. The AI assistant caller was able to select a menu option and received a wait time estimate but did not reach a live agent. 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