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The system did not interact with the AI assistant or recognize any spoken input.","otp_channels":"","otp_without_phone":false,"path_reached_words":"","queue_reached":false,"reached_human":false,"recording_notice":false,"reprompt_count":0,"seconds_to_answer":1.2,"seconds_to_human":0,"seconds_to_path":0,"speech_recognized":false,"system_hung_up":false,"voice_biometrics_prompt":false,"voice_biometrics_required":false,"voicemail_offered":false,"wait_estimate_announced":false,"zero_escape_worked":false},"score":{"points":3.8,"max":5,"verdict":"partial","rationale":"The line answered. It answered in about 1 seconds. The main menu had 5 options."},"recording":{"url":"/data/recordings/digitaltransactions_net_V01.wav","bytes":1980078,"durationSec":41.2}},{"testId":"V02","name":"Plain request","group":"Reach and understand","timing":"business","objective":"When asked how to help, say clearly: \"I need help with my account.\" Do not provide any account details. Note whether the system understands, how many times it reprompts, and where it sends you. End the call at the first authentication prompt.","status":"ended","startedAt":"2026-10-15T18:30:19.328Z","placedLocal":"Thursday 2:30 PM Eastern time","retellCallId":"call_313e0af44edcc50cbc88084b06c","disconnectionReason":"agent_hangup","durationSec":35.4,"transcript":[{"speaker":"line","text":"Hello, and thank you for calling Digital Transactions. To reach a member of the Digital Transactions staff, you'll need to dial their extensions direct. If you'd like to reach Bob Jenish, hit extension one. John Stewart, extension two. Kevin Woodward, extension three. Rob Acord, extension four. Bob Mitchell, extension five. Thank you again for calling. And make it a great day.","start":1.1,"end":26.2},{"speaker":"assistant","text":"Reached a recorded menu with extension options, no live person. Ending the call now.","start":27.4,"end":35.4}],"summary":"The call reached a recorded menu for Digital Transactions with extension options for various staff members. No live person was reached, and the call was ended after hearing the menu.","costCents":4.97,"extracted":{"alternate_auth_path":false,"answered":true,"assistant_acknowledged":"not_tested","auth_methods_requested":"","authorized_agent_path":"not_tested","callback_offered":false,"closed_message":false,"destination":"","emergency_line_offered":false,"first_human_words":"","greeting_summary":"Digital Transactions named with a recorded menu listing staff extensions, no language or recording notice.","hold_seconds":0,"language_options":false,"menu_option_count":5,"menu_options":"Bob Jenish extension one; John Stewart extension two; Kevin Woodward extension three; Rob Acord extension four; Bob Mitchell extension five","observations":"The system provided a clear recorded menu with extension options but did not offer language choices or recording notices. The call ended after the menu without reaching a live person or recognizing speech. The system did not interact with or acknowledge the AI assistant caller.","otp_channels":"","otp_without_phone":false,"path_reached_words":"","queue_reached":false,"reached_human":false,"recording_notice":false,"reprompt_count":0,"seconds_to_answer":1.1,"seconds_to_human":0,"seconds_to_path":0,"speech_recognized":false,"system_hung_up":true,"voice_biometrics_prompt":false,"voice_biometrics_required":false,"voicemail_offered":false,"wait_estimate_announced":false,"zero_escape_worked":false},"score":{"points":2,"max":5,"verdict":"partial","rationale":"The spoken request was not understood."},"recording":{"url":"/data/recordings/digitaltransactions_net_V02.wav","bytes":1699374,"durationSec":35.4}}],"aggregate":{"timings":{"business":{"completed":2,"total":5,"points":5.8,"max":10,"score":58,"verdict":null},"after_hours":{"completed":0,"total":1,"points":0,"max":0,"score":null,"verdict":null}},"completed":2,"total":6,"points":5.8,"max":10,"score":58,"groups":[{"group":"Reach and understand","score":58,"completed":2,"total":2},{"group":"Treat an assistant","score":null,"completed":0,"total":2},{"group":"People and identity","score":null,"completed":0,"total":2}],"verdicts":{"pass":0,"partial":2,"fail":0},"medianSecondsToHuman":null,"totalMinutes":1.3,"biometricsRequired":false,"authorizedAgentPath":"not_tested"},"startedAt":"2026-10-15T18:29:03.693Z","finishedAt":"2026-10-15T18:31:01.450Z","progress":{"done":2,"total":6},"note":null},"timeline":[{"step":"identify","label":"Identify the organization and load the home page","ms":8019,"ok":true},{"step":"robots","label":"Read robots rules for agents, llms.txt and sitemaps","ms":3576,"ok":true},{"step":"cards","label":"Look for agent cards, Poppy files, OpenAPI documents and browser tools","ms":15502,"ok":true},{"step":"links","label":"Map sign in, terms, help and developer pages","ms":0,"ok":true},{"step":"login_agent","label":"Load the sign in page as a declared agent","ms":8542,"ok":true},{"step":"login_browser","label":"Load the sign in page as a standard browser","ms":6809,"ok":true},{"step":"openbanking","label":"Check developer portals and data sharing programs","ms":1117,"ok":true},{"step":"policy","label":"Read terms for automated access and delegation","ms":1589,"ok":true},{"step":"mcp","label":"Probe for MCP servers and check the official registry","ms":21711,"ok":true},{"step":"identity","label":"Discover OAuth and OpenID metadata","ms":9451,"ok":true},{"step":"phones","label":"Find published customer service phone numbers","ms":1436,"ok":true}],"previous":null,"history":[{"at":"2026-10-15T18:29:03.688Z","score":72,"level":3,"levelName":"Connectable","cal":1,"doors":{"discover":64,"connect":64,"identity":70,"web":93,"policy":75},"pts":{"robots_assistants":2,"llms_txt":0,"structured_data":0,"server_rendered":3,"sitemap_content":1,"mcp_server":8,"a2a_agent_card":0,"openapi_docs":0,"open_banking":0,"webmcp_tools":0,"poppy_discovery":0,"oauth_metadata":5,"pkce_registration":4,"passkeys":0,"high_assurance":0,"delegate_access":0,"declared_agent_homepage":3,"signin_reachable":4,"agent_browser_parity":2,"form_semantics":1,"semantic_markup":1,"terms_stance":2,"third_party_rules":0,"ai_position":3}}],"brand":{"src":"/data/logos/digitaltransactions_net.png?v=099f0376","kind":"wordmark","invert":false,"tile":false,"w":360,"h":120,"source":"page logo","from":"https://www.digitaltransactions.net/wp-content/uploads/2023/03/DT.svg","crisp":true,"v":2},"summary":{"score":72,"measuredWeight":80,"provisional":true,"calibration":1,"level":{"id":3,"name":"Connectable","summary":"An agent can connect through an MCP server or a public API program.","nextLevel":{"id":4,"name":"Trusted","need":"Let customers authorize agents: OAuth with PKCE, a registration path and documented delegate controls."}},"doors":[{"id":"discover","name":"Discoverability","weight":15,"measured":true,"score":64,"raw":40,"points":9.6},{"id":"connect","name":"Protocol access","weight":20,"measured":true,"score":64,"raw":40,"points":12.8},{"id":"identity","name":"Identity and delegation","weight":20,"measured":true,"score":70,"raw":45,"points":14},{"id":"web","name":"Web experience","weight":15,"measured":true,"score":93,"raw":73,"points":13.9},{"id":"voice","name":"Voice and IVR","weight":20,"measured":false,"score":null,"points":0,"completed":2,"total":6},{"id":"policy","name":"Policy and governance","weight":10,"measured":true,"score":75,"raw":50,"points":7.5}],"strengths":["MCP server","OAuth and OpenID metadata","PKCE and client registration"],"gaps":[{"id":"open_banking","title":"Developer and data sharing program","lost":4},{"id":"passkeys","title":"Passkeys at sign in","lost":4},{"id":"delegate_access","title":"Documented delegate and data sharing controls","lost":4},{"id":"llms_txt","title":"llms.txt guide for agents","lost":3}],"headline":"Digital Transactions reaches level 3, Connectable. Web experience is the strongest area at 93 out of 100. Discoverability is the weakest at 64."},"assistantDay":[{"id":"balance","job":"Check my account","outcome":"works","steps":[{"status":"ok","text":"MCP server: the agent connects and the customer approves access with OAuth."},{"status":"partial","text":"Website: the agent reaches the sign in page, and the customer completes sign in.","detail":"The agent cannot hold credentials safely, so it waits for the customer."},{"status":"partial","text":"Phone line: reaches the right place, with friction.","detail":"The spoken request was not understood."}]},{"id":"rates","job":"Find an answer","outcome":"works","steps":[{"status":"ok","text":"Website: public pages are readable by agents without signing in."},{"status":"partial","text":"Phone line: reaches the right place, with friction.","detail":"The spoken request was not understood."}]},{"id":"human","job":"Get me to a person","outcome":"untested","steps":[{"status":"untested","text":"Phone line: not tested yet."}]}]}