{"id":"burlington_com","version":"1.0","url":"https://www.burlington.com","host":"burlington.com","name":"Burlington","category":"other","generatedAt":"2026-10-15T19:03:04.237Z","durationMs":115924,"checks":[{"id":"robots_assistants","door":"discover","title":"Robots policy for user triggered agents","status":"partial","points":2,"maxPoints":4,"finding":"Some user triggered agents are restricted in robots.txt.","evidence":[{"label":"ChatGPT User","value":"partly restricted","url":"https://www.burlington.com/robots.txt"},{"label":"Claude User","value":"partly restricted","url":"https://www.burlington.com/robots.txt"},{"label":"Perplexity User","value":"partly restricted","url":"https://www.burlington.com/robots.txt"},{"label":"Gemini Deep Research","value":"partly restricted","url":"https://www.burlington.com/robots.txt"}],"why":"When a customer asks an agent to look something up, it fetches the page as a user triggered agent. A site that blocks those agents cannot be consulted.","fix":"Allow the ChatGPT User, Claude User and Perplexity User agents in robots.txt for public product, pricing and help pages.","test":"web"},{"id":"llms_txt","door":"discover","title":"llms.txt guide for agents","status":"fail","points":0,"maxPoints":3,"finding":"No llms.txt file was found at the site root.","evidence":[{"label":"Checked","value":"/llms.txt and /llms-full.txt"}],"why":"An llms.txt file gives an agent a short map of what you offer and where the authoritative pages are.","fix":"Publish /llms.txt with links to product, pricing, support and location pages.","test":"web"},{"id":"structured_data","door":"discover","title":"Structured data on the home page","status":"partial","points":1,"maxPoints":3,"finding":"Only generic structured data is present, with no product, price or question markup.","evidence":[{"label":"Type","value":"WebSite"},{"label":"Type","value":"WebPage"},{"label":"Type","value":"BreadcrumbList"},{"label":"Type","value":"Organization"}],"why":"Schema.org markup lets an agent read products, prices and questions as data instead of guessing from the layout.","fix":"Add JSON LD for your organization type, Product or Service, Offer and FAQPage on the pages customers ask about most.","test":"web"},{"id":"server_rendered","door":"discover","title":"Content available without running scripts","status":"pass","points":3,"maxPoints":3,"finding":"Most of the visible text is in the first HTML response.","evidence":[{"label":"Text in first response","value":"6931 characters"},{"label":"Text after scripts","value":"9314 characters"}],"why":"Many agents read raw HTML and do not run scripts. Text that appears only after scripts run is invisible to them.","fix":"Render product, pricing and help content on the server so the first response contains the text.","test":"web"},{"id":"sitemap_content","door":"discover","title":"Sitemap that includes help and pricing pages","status":"pass","points":2,"maxPoints":2,"finding":"Sitemap lists 2701 entries including help, pricing, product pages.","evidence":[{"label":"Sitemap","value":"https://www.burlington.com/sitemap.xml","url":"https://www.burlington.com/sitemap.xml"}],"why":"A sitemap tells an agent where answers live. That cuts wrong guesses and stale pages.","fix":"Publish a sitemap that includes help center, pricing and product pages.","test":"web"},{"id":"mcp_server","door":"connect","title":"MCP server","status":"fail","points":0,"maxPoints":8,"finding":"No MCP server, server card or registry entry was found for this organization.","evidence":[{"label":"Checked","value":"5 hosts, well known paths, live endpoints and the official registry"}],"why":"An MCP server is the native way for an agent to use your services with the customer's approval. It replaces screen scraping and password sharing.","fix":"Publish a remote MCP server with OAuth. Start with read only tools such as account status, orders or location search, and publish a server card at /.well-known/mcp/server-card.","test":"web"},{"id":"a2a_agent_card","door":"connect","title":"Agent card for agent to agent calls","status":"fail","points":0,"maxPoints":2,"finding":"No agent card was found.","evidence":[],"why":"An agent card lets other agents discover what your own agent can do and how to authenticate.","fix":"Publish /.well-known/agent-card.json describing skills and authentication.","test":"web"},{"id":"openapi_docs","door":"connect","title":"Public API documentation","status":"fail","points":0,"maxPoints":3,"finding":"No public API documentation was found.","evidence":[],"why":"A published OpenAPI document lets developers and agents build against stable, described endpoints.","fix":"Publish an OpenAPI document for customer facing APIs on a developer portal.","test":"web"},{"id":"open_banking","door":"connect","title":"Developer and data sharing program","status":"fail","points":0,"maxPoints":4,"finding":"No developer portal or data sharing program was found on public pages.","evidence":[],"why":"A data sharing program with a developer portal and standard APIs gives agents a consented path to customer data. Open banking is the best known example.","fix":"Document the program, the standard in use (for example FDX in US banking), the supported partners and a sandbox.","test":"web"},{"id":"webmcp_tools","door":"connect","title":"Browser tools exposed to agents","status":"fail","points":0,"maxPoints":3,"finding":"The sign in and home pages register no browser tools for agents.","evidence":[],"why":"WebMCP lets a page register tools that a browser agent can call directly instead of clicking through the interface.","fix":"Register tools for safe tasks such as location search and price lookup with navigator.modelContext.","test":"web"},{"id":"poppy_discovery","door":"connect","title":"Poppy file for personal agents","status":"fail","points":0,"maxPoints":0,"bonus":0,"bonusMax":3,"finding":"No Poppy file was found on this site.","evidence":[{"label":"Address checked","value":"https://www.burlington.com/.well-known/poppy.json","url":"https://www.burlington.com/.well-known/poppy.json"}],"why":"Poppy is an open draft standard from Sierra and Meta. A company publishes one small file that tells a customer's personal agent how to find it, how the customer signs in and which route to use: the company's own agent, an API or the website. Eight launch partners and dozens of design partners back it.","fix":"Publish a poppy.json file in the well known folder of your website. It names your organization, your sign in server and at least one route. Then make your sign in server list your domain in poppy_domains. The standard is a draft, so treat this as early work.","test":"web"},{"id":"oauth_metadata","door":"identity","title":"OAuth and OpenID metadata","status":"fail","points":0,"maxPoints":5,"finding":"No OAuth or OpenID metadata was found on the 4 hosts that answered. 10 other hosts did not answer the scanner and could not be checked. Agents cannot discover where to send a customer to approve access.","evidence":[{"label":"Hosts that did not answer the scanner","value":"secure.burlington.com, login.burlington.com, auth.burlington.com, sso.burlington.com, signin.burlington.com, online.burlington.com, accounts.burlington.com, developer.burlington.com"}],"why":"Published authorization server metadata tells a client where to send a customer to approve access.","fix":"Publish /.well-known/oauth-authorization-server and /.well-known/oauth-protected-resource for the customer facing APIs.","test":"web"},{"id":"pkce_registration","door":"identity","title":"PKCE and client registration","status":"fail","points":0,"maxPoints":4,"finding":"No authorization server metadata, so PKCE and client registration could not be confirmed.","evidence":[],"why":"PKCE protects the approval step. Dynamic registration or client metadata documents let a new agent onboard without a manual review each time.","fix":"Require PKCE with S256 and support client ID metadata documents or dynamic client registration for approved agent clients.","test":"web"},{"id":"passkeys","door":"identity","title":"Passkeys at sign in","status":"fail","points":0,"maxPoints":4,"finding":"No passkey signal was found on the sign in page or in the published pages read. A prompt that starts only after a person types is not visible to the scan.","evidence":[],"why":"A passkey lets a customer approve an agent action with a device gesture. It removes the passwords and one time codes that agents cannot handle.","fix":"Offer passkeys with conditional UI on the sign in page and for step up approvals.","test":"login"},{"id":"high_assurance","door":"identity","title":"High assurance authorization profile","status":"fail","points":0,"maxPoints":3,"finding":"No high assurance authorization features were found.","evidence":[],"why":"Pushed authorization requests, sender constrained tokens and rich authorization requests let a provider approve one specific action instead of a blanket login.","fix":"Support PAR with DPoP or mutual TLS, and rich authorization requests for payments and account changes.","test":"web"},{"id":"delegate_access","door":"identity","title":"Documented delegate and data sharing controls","status":"fail","points":0,"maxPoints":4,"finding":"No public page on delegate access or connected app controls was found.","evidence":[],"why":"Customers need a place to see and revoke what an agent can do. Organizations need a documented route for authorized agents.","fix":"Publish a help page on delegate access and add a connected apps screen where customers revoke access.","test":"web"},{"id":"declared_agent_homepage","door":"web","title":"Home page for a declared agent","status":"pass","points":3,"maxPoints":3,"finding":"The home page loaded normally for a declared agent.","evidence":[{"label":"Status","value":"200"},{"label":"Response time","value":"199 ms"}],"why":"A declared agent that is challenged or blocked at the first step cannot help the customer at all.","fix":"Allow declared agents through bot management on public pages, and verify them with signed requests.","test":"login"},{"id":"signin_reachable","door":"web","title":"Sign in page loads for a declared agent in a browser","status":"fail","points":0,"maxPoints":4,"finding":"The sign in address that was tried returned status 404, so the sign in page itself could not be confirmed.","evidence":[{"label":"Declared agent","value":"loaded in 10443 ms"},{"label":"Standard browser","value":"loaded in 4372 ms"},{"label":"Page","value":"https://www.burlington.com/login","url":"https://www.burlington.com/login"}],"why":"Where a customer must use the website, a browser agent has to reach the sign in page so it can hand control back to the customer.","fix":"Serve the sign in page to verified agent browsers, and use signed agent identity to separate them from attackers.","test":"login"},{"id":"agent_browser_parity","door":"web","title":"Same behavior for a declared agent and a standard browser","status":"pass","points":2,"maxPoints":2,"finding":"A declared agent and a standard browser got the same result.","evidence":[{"label":"Declared","value":"loaded"},{"label":"Browser","value":"loaded"}],"why":"If a declared agent is treated worse than an anonymous browser, honesty is penalized and agents will hide what they are.","fix":"Do not rank declared agents below anonymous browsers in bot management policy.","test":"login"},{"id":"form_semantics","door":"web","title":"Sign in form structure and autofill hints","status":"partial","points":2,"maxPoints":4,"finding":"100 percent of 3 fields have labels and 0 percent set autocomplete hints.","evidence":[{"label":"text field","value":"What can we help you find?; autocomplete: none"},{"label":"text field","value":"Search for a store; autocomplete: off"},{"label":"text field","value":"Cookie list search; autocomplete: none"}],"why":"Labels and autocomplete hints let an agent and a password manager find the right field and hand over to the customer at the right moment.","fix":"Label every field and set autocomplete values for the username, the current password and the one time code.","test":"login"},{"id":"semantic_markup","door":"web","title":"Semantic page structure","status":"partial","points":1,"maxPoints":2,"finding":"The page structure is only partly readable by agents.","evidence":[{"label":"Landmarks","value":"10"},{"label":"Headings","value":"19"},{"label":"Named controls","value":"97 percent"},{"label":"Images with alt text","value":"18 percent"}],"why":"Landmarks, headings and named controls let an agent read the page the way a screen reader does.","fix":"Use landmark elements, headings in order, accessible names on buttons and alt text on images.","test":"login"},{"id":"terms_stance","door":"policy","title":"Terms on automated access","status":"fail","points":0,"maxPoints":4,"finding":"The terms restrict automated access and name no exception for authorized agents.","evidence":[{"label":"Terms excerpt","value":"…way, download, or copy information or other matter for use of any other party. You may not gather information and data from mining, robots or other extraction tools. Neither this Site nor any part of it can be copied in any way or used…","url":"https://www.burlington.com/helpcenter/terms-of-use"}],"why":"Terms that prohibit all automated access with no exception make every agent a violation, even when the customer authorized it.","fix":"Add an exception for authorized agents acting for the customer through approved interfaces.","test":"web"},{"id":"third_party_rules","door":"policy","title":"Third party access and data sharing rules","status":"fail","points":0,"maxPoints":3,"finding":"No third party access rules were found in the documents read.","evidence":[],"why":"Published rules tell customers and developers what is allowed. That keeps agents on approved paths.","fix":"Publish a third party access policy that names the approved interfaces and the consent model.","test":"web"},{"id":"ai_position","door":"policy","title":"Published position on AI agents","status":"fail","points":0,"maxPoints":3,"finding":"No published position on AI agents was found in the documents read.","evidence":[],"why":"A public position tells customers whether an agent acting for them is welcome, and under what conditions.","fix":"Publish a page that states how customer agents are handled and where to connect them.","test":"web"}],"homeAgentFetch":{"status":200,"ms":199,"bytes":1245542,"blocked":false,"thin":false},"login":{"url":"https://www.burlington.com/login","source":"common path","validated":false,"candidates":[{"url":"https://www.burlington.com/login","source":"common path"},{"url":"https://www.burlington.com/signin","source":"common path"},{"url":"https://www.burlington.com/sign-in","source":"common 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LEA"},"browser":{"finalUrl":"https://www.burlington.com/login","status":404,"title":"404 Not Found | Burlington","ms":4372,"blocked":false,"blockReason":null,"thin":false,"uaLabel":"browser","error":null,"vendors":[],"textPreview":"SELECT YOUR STORE Deals ALL DEALS BEAUTY COATS HOME LADIES MENS JUNIORS PLUS SHOES ACCESSORIES KIDS BABY Credit Card PREQUALIFY FOR A BURLINGTON CREDIT CARD & REWARD YOURSELF Earn 5% back in Rewards with your Burlington Credit Card. 100 points = $5 Reward² LEA"},"botDefense":[],"passkeys":{"found":false,"runtimeObserved":false,"evidence":[]},"fields":[{"type":"text","label":"What can we help you find?","autocomplete":"","name":""},{"type":"text","label":"Search for a store","autocomplete":"off","name":""},{"type":"checkbox","label":"Targeting Cookies","autocomplete":"","name":"ot-group-id-C0004"},{"type":"text","label":"Cookie list search","autocomplete":"","name":"vendor-search-handler"},{"type":"checkbox","label":"checkbox label","autocomplete":"","name":""},{"type":"checkbox","label":"checkbox label","autocomplete":"","name":""},{"type":"checkbox","label":"checkbox label","autocomplete":"","name":""},{"type":"checkbox","label":"checkbox 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You may not gather information and data from mining, robots or other extraction tools. Neither this Site nor any part of it can be copied in any way or used…","url":"https://www.burlington.com/helpcenter/terms-of-use","title":"Terms of Use"}],"delegation":[],"thirdParty":[],"dataSharing":[],"ai":[],"credentialSharing":[],"documents":[{"url":"https://www.burlington.com/helpcenter/loyalty-program-support","title":"LOYALTY PROGRAM TERMS AND CONDITIONS","status":200,"textLength":15413,"blockedForAgent":false,"flags":[]},{"url":"https://www.burlington.com/helpcenter/terms-of-use","title":"Terms of Use","status":200,"textLength":31943,"blockedForAgent":false,"flags":["Restricts automated access"]},{"url":"https://www.burlington.com/loyalty-terms-and-conditions","title":"Click here","status":200,"textLength":15181,"blockedForAgent":false,"flags":[]},{"url":"https://www.burlington.com/helpcenter/your-privacy-choices","title":"Your Privacy Choices","status":200,"textLength":1545,"blockedForAgent":false,"flags":[]},{"url":"https://www.burlington.com/helpcenter/privacy-policy","title":"Consumer Privacy Statement (Certain States)","status":200,"textLength":47031,"blockedForAgent":false,"flags":[]}]},"delegates":[],"voice":{"phone":{"e164":"+18553552875","pretty":"+1 855 355 2875","score":6,"context":"ORTANT DECISION.Our Customer Service Specialists are ready to assist you and address your concerns by calling 855-355-2875, Monday through Friday 9:00am to 6:00pm EST. In the even…","source":"https://www.burlington.com/helpcenter/loyalty-program-support","tollFree":true,"seen":2,"kind":"customer service"},"candidates":[{"e164":"+18553552875","pretty":"+1 855 355 2875","score":6,"context":"ORTANT DECISION.Our Customer Service Specialists are ready to assist you and address your concerns by calling 855-355-2875, Monday through Friday 9:00am to 6:00pm EST. In the even…","source":"https://www.burlington.com/helpcenter/loyalty-program-support","tollFree":true,"seen":2,"kind":"customer service"},{"e164":"+18007787879","pretty":"+1 800 778 7879","score":3,"context":"A provides a form Demand for Arbitration - Consumer Arbitration Rules at www.adr.org or by calling the AAA at 1-800-778-7879). The Arbitrator will be either (1) a retired judge or…","source":"https://www.burlington.com/helpcenter/loyalty-program-support","tollFree":true,"seen":1,"kind":"unclassified"},{"e164":"+12007866464","pretty":"+1 200 786 6464","score":0,"context":"Suite 1, Augusta, ME 04330 3310.5 miles away SET AS MY STORE View Details Open until 10:00 PM South Portland 200 Running Hill Road, South Portland, ME 04106 3358.0 miles away SET A","source":"https://www.burlington.com/","tollFree":false,"seen":1,"kind":"unclassified"},{"e164":"+13002636837","pretty":"+1 300 263 6837","score":0,"context":"Street Suite 10, Concord, NH 03301 3424.2 miles away SET AS MY STORE View Details Open until 11:00 PM Peabody 300 Andover Street, Peabody, MA 01960 3425.3 miles away SET AS MY STO…","source":"https://www.burlington.com/","tollFree":false,"seen":1,"kind":"unclassified"}],"status":"partial","calls":[{"testId":"V01","name":"Greeting and menu","group":"Reach and understand","timing":"business","objective":"Listen to the whole greeting and the complete main menu without pressing anything. Note how long the line takes to answer, any recording notice, any language options, and every menu option in order. If the menu repeats, note it and end the call.","status":"ended","startedAt":"2026-10-15T19:03:04.248Z","placedLocal":"Thursday 3:03 PM Eastern time","retellCallId":"call_da7270d0d6c8d453870f85afdfb","disconnectionReason":"user_hangup","durationSec":117.5,"transcript":[{"speaker":"line","text":"Thank you for calling Burlington customer service. Shopping at Burlington is like a treasure hunt. New items are arriving constantly. So there's always something new to find and love. Press one for English.","start":0.9,"end":12},{"speaker":"line","text":"For assistance with store experience, press one. For assistance with your layaway, press two. For assistance with your Burlington CreditGUARD, press three. To check the balance of your gift card, press four. For career opportunities, press five. To learn about our community efforts, press six. To learn about our great deals, press seven. To hear this menu again, press the star key.","start":17.7,"end":42},{"speaker":"line","text":"We're sorry. We","start":47.2,"end":48.5},{"speaker":"assistant","text":"Thank you for your","start":47.2,"end":48.6},{"speaker":"line","text":"did not get your response. For assistance with store experience, press one. For assistance with your layaway, press two. For assistance with your Burlington CreditGUARD, press three. To check the balance of your gift card, press four. For career opportunities, press five. To learn about our community efforts, press six. To learn about our great deals, press seven. To hear this menu again, press the star key.","start":48.5,"end":74.3},{"speaker":"assistant","text":"Thank you","start":78.8,"end":79.5},{"speaker":"line","text":"We're","start":79.6,"end":80},{"speaker":"assistant","text":"for your help.","start":79.5,"end":80.6},{"speaker":"line","text":"sorry. We did not get your response. For assistance with store experience, press one. For assistance with your layaway, press two. For assistance with your Burlington CreditGUARD, press three. To check the balance of your gift card, press four. For career opportunities, press five. To learn about our community efforts, press six. To learn about our great deals, press seven. To hear this menu again, press the star key.","start":80,"end":106.7},{"speaker":"line","text":"We're sorry. We did not get your response. Thank you for shopping at Burlington. Goodbye.","start":111.9,"end":117.3}],"summary":"The call was an outbound attempt to Burlington customer service, where the automated system repeatedly played the main menu and did not receive a valid response from the caller. The call ended without reaching a live person or completing any task.","costCents":16.28,"extracted":{"alternate_auth_path":false,"answered":true,"assistant_acknowledged":"not_tested","auth_methods_requested":"","authorized_agent_path":"not_tested","callback_offered":false,"closed_message":false,"destination":"","emergency_line_offered":false,"first_human_words":"","greeting_summary":"Burlington customer service greeting with English language option and menu options.","hold_seconds":0,"language_options":true,"menu_option_count":8,"menu_options":"assistance with store experience; assistance with your layaway; assistance with your Burlington CreditGUARD; check the balance of your gift card; career opportunities; learn about our community efforts; learn about our great deals; hear this menu again","observations":"The system played the main menu multiple times but did not recognize any spoken input from the caller. The call ended without reaching a live person or completing any interaction. There was no indication that the system acknowledged the caller as an AI assistant.","otp_channels":"","otp_without_phone":false,"path_reached_words":"","queue_reached":false,"reached_human":false,"recording_notice":false,"reprompt_count":3,"seconds_to_answer":0.9,"seconds_to_human":0,"seconds_to_path":0,"speech_recognized":false,"system_hung_up":false,"voice_biometrics_prompt":false,"voice_biometrics_required":false,"voicemail_offered":false,"wait_estimate_announced":false,"zero_escape_worked":false},"score":{"points":3.6,"max":5,"verdict":"partial","rationale":"The line answered. It answered in about 1 seconds. The main menu had 8 options. Language options were offered."},"recording":{"url":"/data/recordings/burlington_com_V01.wav","bytes":5642910,"durationSec":117.5}},{"testId":"V02","name":"Plain request","group":"Reach and understand","timing":"business","objective":"When asked how to help, say clearly: \"I need help with my account.\" Do not provide any account details. Note whether the system understands, how many times it reprompts, and where it sends you. End the call at the first authentication prompt.","status":"ended","startedAt":"2026-10-15T19:05:11.292Z","placedLocal":"Thursday 3:05 PM Eastern time","retellCallId":"call_11401786c0290f2810211e71fd3","disconnectionReason":"agent_hangup","durationSec":91.2,"transcript":[{"speaker":"line","text":"Thank you for calling Burlington customer service. Shopping at Burlington is like a treasure hunt. New items are arriving constantly. So there's always something new to find and love. Press one for English.","start":1,"end":11.9},{"speaker":"assistant","text":"I will press 1 for English.","start":15.2,"end":17.6},{"speaker":"line","text":"For assist Please hold while we transfer your call.","start":17.4,"end":20.5},{"speaker":"line","text":"Your","start":24,"end":24.3},{"speaker":"assistant","text":"I need","start":23.7,"end":24.5},{"speaker":"line","text":"call will be recorded for quality assurance purposes. Due to inclement weather, hold times may be longer than normal. You may continue to hold for the next available agent. Or if you would like to keep your place in line, and receive a callback when an agent is available, Press one.","start":24.3,"end":43.4},{"speaker":"assistant","text":"I need help with my account. I need help with my account.","start":45.1,"end":49.9},{"speaker":"line","text":"Thanks again for calling Burlington. We're sorry for the delay. And a customer service specialist will assist you shortly. Placing an order or checking on your gift card balance, There's no waiting at Burlington dot com.","start":74.3,"end":86.4},{"speaker":"assistant","text":"I need help with my","start":89.3,"end":91.3},{"speaker":"assistant","text":"account.","start":91.3,"end":91.7}],"summary":"The caller reached Burlington customer service, selected English, and was informed about potential longer hold times due to inclement weather. The caller was placed in a queue with an option for a callback but ended the call before speaking to an agent. 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agent can read and cite your content.","nextLevel":{"id":3,"name":"Connectable","need":"Offer a programmatic path: a live MCP server, a data sharing program with OAuth metadata, or a verified Poppy file."}},"doors":[{"id":"discover","name":"Discoverability","weight":15,"measured":true,"score":78,"raw":53,"points":11.7},{"id":"connect","name":"Protocol access","weight":20,"measured":true,"score":0,"raw":0,"points":0},{"id":"identity","name":"Identity and delegation","weight":20,"measured":true,"score":0,"raw":0,"points":0},{"id":"web","name":"Web experience","weight":15,"measured":true,"score":78,"raw":53,"points":11.7},{"id":"voice","name":"Voice and IVR","weight":20,"measured":false,"score":null,"points":0,"completed":2,"total":6},{"id":"policy","name":"Policy and governance","weight":10,"measured":true,"score":0,"raw":0,"points":0}],"strengths":["Content available without running scripts","Home page for a declared agent","Sitemap that includes help and pricing 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Discoverability is the strongest area at 78 out of 100. Protocol access is the weakest at 0."},"assistantDay":[{"id":"rates","job":"Find an answer","outcome":"works","steps":[{"status":"ok","text":"Website: public pages are readable by agents without signing in."},{"status":"ok","text":"Phone line: a plain request is understood and routed.","detail":"The spoken request was understood."}]},{"id":"human","job":"Get me to a person","outcome":"untested","steps":[{"status":"untested","text":"Phone line: not tested yet."}]}]}