{"id":"apple_com","version":"1.0","url":"https://www.apple.com","host":"apple.com","name":"Apple","category":"other","generatedAt":"2026-10-15T14:00:16.073Z","durationMs":60726,"checks":[{"id":"robots_assistants","door":"discover","title":"Robots policy for user triggered agents","status":"partial","points":2,"maxPoints":4,"finding":"Some user triggered agents are restricted in robots.txt.","evidence":[{"label":"ChatGPT User","value":"partly restricted","url":"https://www.apple.com/robots.txt"},{"label":"Claude User","value":"partly restricted","url":"https://www.apple.com/robots.txt"},{"label":"Perplexity User","value":"partly restricted","url":"https://www.apple.com/robots.txt"},{"label":"Gemini Deep Research","value":"partly restricted","url":"https://www.apple.com/robots.txt"}],"why":"When a customer asks an agent to look something up, it fetches the page as a user triggered agent. A site that blocks those agents cannot be consulted.","fix":"Allow the ChatGPT User, Claude User and Perplexity User agents in robots.txt for public product, pricing and help pages.","test":"web"},{"id":"llms_txt","door":"discover","title":"llms.txt guide for agents","status":"fail","points":0,"maxPoints":3,"finding":"No llms.txt file was found at the site root.","evidence":[{"label":"Checked","value":"/llms.txt and /llms-full.txt"}],"why":"An llms.txt file gives an agent a short map of what you offer and where the authoritative pages are.","fix":"Publish /llms.txt with links to product, pricing, support and location pages.","test":"web"},{"id":"structured_data","door":"discover","title":"Structured data on the home page","status":"partial","points":1,"maxPoints":3,"finding":"Only generic structured data is present, with no product, price or question markup.","evidence":[{"label":"Type","value":"Organization"},{"label":"Type","value":"WebSite"},{"label":"Type","value":"WebPage"}],"why":"Schema.org markup lets an agent read products, prices and questions as data instead of guessing from the layout.","fix":"Add JSON LD for your organization type, Product or Service, Offer and FAQPage on the pages customers ask about most.","test":"web"},{"id":"server_rendered","door":"discover","title":"Content available without running scripts","status":"pass","points":3,"maxPoints":3,"finding":"Most of the visible text is in the first HTML response.","evidence":[{"label":"Text in first response","value":"5936 characters"},{"label":"Text after scripts","value":"5917 characters"}],"why":"Many agents read raw HTML and do not run scripts. Text that appears only after scripts run is invisible to them.","fix":"Render product, pricing and help content on the server so the first response contains the text.","test":"web"},{"id":"sitemap_content","door":"discover","title":"Sitemap that includes help and pricing pages","status":"partial","points":1,"maxPoints":2,"finding":"Sitemap is published with 47 entries, but help and pricing pages are not visible in it.","evidence":[{"label":"Sitemap","value":"https://www.apple.com/shop/sitemap.xml","url":"https://www.apple.com/shop/sitemap.xml"}],"why":"A sitemap tells an agent where answers live. That cuts wrong guesses and stale pages.","fix":"Publish a sitemap that includes help center, pricing and product pages.","test":"web"},{"id":"mcp_server","door":"connect","title":"MCP server","status":"fail","points":0,"maxPoints":8,"finding":"No MCP server, server card or registry entry was found for this organization.","evidence":[{"label":"Checked","value":"5 hosts, well known paths, live endpoints and the official registry"}],"why":"An MCP server is the native way for an agent to use your services with the customer's approval. It replaces screen scraping and password sharing.","fix":"Publish a remote MCP server with OAuth. Start with read only tools such as account status, orders or location search, and publish a server card at /.well-known/mcp/server-card.","test":"web"},{"id":"a2a_agent_card","door":"connect","title":"Agent card for agent to agent calls","status":"fail","points":0,"maxPoints":2,"finding":"No agent card was found.","evidence":[],"why":"An agent card lets other agents discover what your own agent can do and how to authenticate.","fix":"Publish /.well-known/agent-card.json describing skills and authentication.","test":"web"},{"id":"openapi_docs","door":"connect","title":"Public API documentation","status":"partial","points":2,"maxPoints":3,"finding":"A developer portal exists, but no public OpenAPI document was found.","evidence":[{"label":"Developer portal","value":"https://developer.apple.com","url":"https://developer.apple.com"}],"why":"A published OpenAPI document lets developers and agents build against stable, described endpoints.","fix":"Publish an OpenAPI document for customer facing APIs on a developer portal.","test":"web"},{"id":"open_banking","door":"connect","title":"Developer and data sharing program","status":"partial","points":2,"maxPoints":4,"finding":"A developer portal or aggregator connection is mentioned, without a described data sharing program.","evidence":[{"label":"Developer portal","value":"https://developer.apple.com","url":"https://developer.apple.com"}],"why":"A data sharing program with a developer portal and standard APIs gives agents a consented path to customer data. Open banking is the best known example.","fix":"Document the program, the standard in use (for example FDX in US banking), the supported partners and a sandbox.","test":"web"},{"id":"webmcp_tools","door":"connect","title":"Browser tools exposed to agents","status":"fail","points":0,"maxPoints":3,"finding":"The sign in and home pages register no browser tools for agents.","evidence":[],"why":"WebMCP lets a page register tools that a browser agent can call directly instead of clicking through the interface.","fix":"Register tools for safe tasks such as location search and price lookup with navigator.modelContext.","test":"web"},{"id":"poppy_discovery","door":"connect","title":"Poppy file for personal agents","status":"fail","points":0,"maxPoints":0,"bonus":0,"bonusMax":3,"finding":"No Poppy file was found on this site.","evidence":[{"label":"Address checked","value":"https://www.apple.com/.well-known/poppy.json","url":"https://www.apple.com/.well-known/poppy.json"}],"why":"Poppy is an open draft standard from Sierra and Meta. A company publishes one small file that tells a customer's personal agent how to find it, how the customer signs in and which route to use: the company's own agent, an API or the website. Eight launch partners and dozens of design partners back it.","fix":"Publish a poppy.json file in the well known folder of your website. It names your organization, your sign in server and at least one route. Then make your sign in server list your domain in poppy_domains. The standard is a draft, so treat this as early work.","test":"web"},{"id":"oauth_metadata","door":"identity","title":"OAuth and OpenID metadata","status":"pass","points":5,"maxPoints":5,"finding":"Authorization server metadata is published at id.apple.com.","evidence":[{"label":"Issuer","value":"https://appleid.apple.com","url":"https://id.apple.com/.well-known/openid-configuration"},{"label":"Grant types","value":"not listed"},{"label":"Scopes listed","value":"3"}],"why":"Published authorization server metadata tells a client where to send a customer to approve access.","fix":"Publish /.well-known/oauth-authorization-server and /.well-known/oauth-protected-resource for the customer facing APIs.","test":"web"},{"id":"pkce_registration","door":"identity","title":"PKCE and client registration","status":"fail","points":0,"maxPoints":4,"finding":"Neither PKCE nor a registration path is published.","evidence":[{"label":"PKCE S256","value":"not listed"},{"label":"Dynamic registration","value":"not listed"},{"label":"Client ID metadata documents","value":"not listed"}],"why":"PKCE protects the approval step. Dynamic registration or client metadata documents let a new agent onboard without a manual review each time.","fix":"Require PKCE with S256 and support client ID metadata documents or dynamic client registration for approved agent clients.","test":"web"},{"id":"passkeys","door":"identity","title":"Passkeys at sign in","status":"partial","points":2,"maxPoints":4,"finding":"Passkeys are mentioned in published pages or sign in code, with no WebAuthn call observed when the page loaded.","evidence":[{"label":"Signal","value":"Passkeys described at www.apple.com"}],"why":"A passkey lets a customer approve an agent action with a device gesture. It removes the passwords and one time codes that agents cannot handle.","fix":"Offer passkeys with conditional UI on the sign in page and for step up approvals.","test":"login"},{"id":"high_assurance","door":"identity","title":"High assurance authorization profile","status":"fail","points":0,"maxPoints":3,"finding":"No high assurance authorization features were found.","evidence":[],"why":"Pushed authorization requests, sender constrained tokens and rich authorization requests let a provider approve one specific action instead of a blanket login.","fix":"Support PAR with DPoP or mutual TLS, and rich authorization requests for payments and account changes.","test":"web"},{"id":"delegate_access","door":"identity","title":"Documented delegate and data sharing controls","status":"fail","points":0,"maxPoints":4,"finding":"No public page on delegate access or connected app controls was found.","evidence":[],"why":"Customers need a place to see and revoke what an agent can do. Organizations need a documented route for authorized agents.","fix":"Publish a help page on delegate access and add a connected apps screen where customers revoke access.","test":"web"},{"id":"declared_agent_homepage","door":"web","title":"Home page for a declared agent","status":"pass","points":3,"maxPoints":3,"finding":"The home page loaded normally for a declared agent.","evidence":[{"label":"Status","value":"200"},{"label":"Response time","value":"81 ms"}],"why":"A declared agent that is challenged or blocked at the first step cannot help the customer at all.","fix":"Allow declared agents through bot management on public pages, and verify them with signed requests.","test":"login"},{"id":"signin_reachable","door":"web","title":"Sign in page loads for a declared agent in a browser","status":"fail","points":0,"maxPoints":4,"finding":"The sign in address that was tried returned status 404, so the sign in page itself could not be confirmed.","evidence":[{"label":"Declared agent","value":"loaded in 2894 ms"},{"label":"Standard browser","value":"loaded in 2747 ms"},{"label":"Page","value":"https://www.apple.com/login","url":"https://www.apple.com/login"}],"why":"Where a customer must use the website, a browser agent has to reach the sign in page so it can hand control back to the customer.","fix":"Serve the sign in page to verified agent browsers, and use signed agent identity to separate them from attackers.","test":"login"},{"id":"agent_browser_parity","door":"web","title":"Same behavior for a declared agent and a standard browser","status":"pass","points":2,"maxPoints":2,"finding":"A declared agent and a standard browser got the same result.","evidence":[{"label":"Declared","value":"loaded"},{"label":"Browser","value":"loaded"}],"why":"If a declared agent is treated worse than an anonymous browser, honesty is penalized and agents will hide what they are.","fix":"Do not rank declared agents below anonymous browsers in bot management policy.","test":"login"},{"id":"form_semantics","door":"web","title":"Sign in form structure and autofill hints","status":"fail","points":1,"maxPoints":4,"finding":"50 percent of 2 fields have labels and 0 percent set autocomplete hints.","evidence":[{"label":"input field","value":"Search apple.com; autocomplete: off"},{"label":"text field","value":"no label; autocomplete: off"}],"why":"Labels and autocomplete hints let an agent and a password manager find the right field and hand over to the customer at the right moment.","fix":"Label every field and set autocomplete values for the username, the current password and the one time code.","test":"login"},{"id":"semantic_markup","door":"web","title":"Semantic page structure","status":"partial","points":1,"maxPoints":2,"finding":"The page structure is only partly readable by agents.","evidence":[{"label":"Landmarks","value":"5"},{"label":"Headings","value":"46"},{"label":"Named controls","value":"35 percent"},{"label":"Images with alt text","value":"100 percent"}],"why":"Landmarks, headings and named controls let an agent read the page the way a screen reader does.","fix":"Use landmark elements, headings in order, accessible names on buttons and alt text on images.","test":"login"},{"id":"terms_stance","door":"policy","title":"Terms on automated access","status":"fail","points":0,"maxPoints":4,"finding":"The terms restrict automated access and name no exception for authorized agents.","evidence":[{"label":"Terms excerpt","value":"…representations or warranties relating to such documents. Your Use of the Site You may not use any \"deep-link\", \"page-scrape\", \"robot\", \"spider\" or other automatic device, program, algorithm or methodology, or any similar or equivalent manual process,…","url":"https://www.apple.com/legal/internet-services/terms/site.html"}],"why":"Terms that prohibit all automated access with no exception make every agent a violation, even when the customer authorized it.","fix":"Add an exception for authorized agents acting for the customer through approved interfaces.","test":"web"},{"id":"third_party_rules","door":"policy","title":"Third party access and data sharing rules","status":"fail","points":0,"maxPoints":3,"finding":"No third party access rules were found in the documents read.","evidence":[],"why":"Published rules tell customers and developers what is allowed. That keeps agents on approved paths.","fix":"Publish a third party access policy that names the approved interfaces and the consent model.","test":"web"},{"id":"ai_position","door":"policy","title":"Published position on AI agents","status":"fail","points":0,"maxPoints":3,"finding":"No published position on AI agents was found in the documents read.","evidence":[],"why":"A public position tells customers whether an agent acting for them is welcome, and under what conditions.","fix":"Publish a page that states how customer agents are handled and where to connect them.","test":"web"}],"homeAgentFetch":{"status":200,"ms":81,"bytes":257835,"blocked":false,"thin":false},"login":{"url":"https://www.apple.com/login","source":"common path","validated":false,"candidates":[{"url":"https://www.apple.com/login","source":"common path"},{"url":"https://www.apple.com/signin","source":"common path"},{"url":"https://www.apple.com/sign-in","source":"common path"},{"url":"https://www.apple.com/online-banking/login","source":"common path"},{"url":"https://www.apple.com/auth/login","source":"common path"},{"url":"https://www.apple.com/logon","source":"common path"}],"menu":{"clicked":false,"label":null,"navigatedTo":null,"linkCount":0,"hasPasswordField":false},"shots":{"agent":"/data/shots/apple_com_login_agent.jpg","browser":"/data/shots/apple_com_login_browser.jpg","home":"/data/shots/apple_com_home.jpg","menu":null},"agent":{"finalUrl":"https://www.apple.com/login","status":404,"title":"Page Not Found - Apple","ms":2894,"blocked":false,"blockReason":null,"thin":false,"uaLabel":"declared agent","error":null,"vendors":[],"textPreview":"Apple Store Mac iPad iPhone Watch Vision AirPods Home Entertainment Accessories Support 0 + The page you’re looking for can’t be found. Search apple.com Or see our site map Apple Footer  Apple Page Not Found Shop and Learn Store Mac iPad iPhone Watch Vision A"},"browser":{"finalUrl":"https://www.apple.com/login","status":404,"title":"Page Not Found - Apple","ms":2747,"blocked":false,"blockReason":null,"thin":false,"uaLabel":"browser","error":null,"vendors":[],"textPreview":"Apple Store Mac iPad iPhone Watch Vision AirPods Home Entertainment Accessories Support 0 + The page you’re looking for can’t be found. Search apple.com Or see our site map Apple Footer  Apple Page Not Found Shop and Learn Store Mac iPad iPhone Watch Vision A"},"botDefense":[],"passkeys":{"found":true,"runtimeObserved":false,"evidence":["Passkeys described at www.apple.com"]},"fields":[{"type":"input","label":"Search apple.com","autocomplete":"off","name":""},{"type":"text","label":"","autocomplete":"off","name":""}]},"protocols":{"mcp":{"cards":[],"endpoints":[],"resources":[],"registry":{"checked":false,"matches":[],"error":"timeout"},"mentions":[],"found":false,"live":false,"protectedByOAuth":false,"registryListed":false,"checkedBases":5},"a2a":{"found":false},"aiPlugin":{"found":false},"agentsJson":{"found":false},"openapi":{"found":false},"poppy":{"found":false,"blocked":false,"unreachable":false,"tried":[{"host":"www.apple.com","status":404},{"host":"apple.com","status":404}],"url":"https://www.apple.com/.well-known/poppy.json"},"llms":{"llmsTxt":{"found":false,"status":404,"url":"https://www.apple.com/llms.txt","bytes":109400,"links":0,"preview":null},"llmsFull":{"found":false,"status":404,"url":"https://www.apple.com/llms-full.txt","bytes":109400,"links":0,"preview":null}},"robots":{"found":true,"status":200,"url":"https://www.apple.com/robots.txt","bytes":1018,"sitemaps":["https://www.apple.com/shop/sitemap.xml","https://www.apple.com/autopush/sitemap/sitemap-index.xml","https://www.apple.com/newsroom/sitemap.xml","https://www.apple.com/retail/sitemap/sitemap.xml","https://www.apple.com/today/sitemap-index.xml"],"managedAI":false,"agents":[{"agent":"ChatGPT-User","vendor":"OpenAI","kind":"assistant","allowed":"partial","rule":"4 disallowed paths","via":"*"},{"agent":"Claude-User","vendor":"Anthropic","kind":"assistant","allowed":"partial","rule":"4 disallowed paths","via":"*"},{"agent":"Perplexity-User","vendor":"Perplexity","kind":"assistant","allowed":"partial","rule":"4 disallowed paths","via":"*"},{"agent":"Gemini-Deep-Research","vendor":"Google","kind":"assistant","allowed":"partial","rule":"4 disallowed paths","via":"*"},{"agent":"GPTBot","vendor":"OpenAI","kind":"crawler","allowed":"partial","rule":"4 disallowed paths","via":"*"},{"agent":"ClaudeBot","vendor":"Anthropic","kind":"crawler","allowed":"partial","rule":"4 disallowed paths","via":"*"},{"agent":"OAI-SearchBot","vendor":"OpenAI","kind":"search","allowed":"partial","rule":"4 disallowed paths","via":"*"},{"agent":"PerplexityBot","vendor":"Perplexity","kind":"search","allowed":"partial","rule":"4 disallowed paths","via":"*"},{"agent":"Google-Extended","vendor":"Google","kind":"crawler","allowed":"partial","rule":"4 disallowed paths","via":"*"},{"agent":"Applebot-Extended","vendor":"Apple","kind":"crawler","allowed":"partial","rule":"4 disallowed paths","via":"*"},{"agent":"CCBot","vendor":"Common Crawl","kind":"crawler","allowed":"partial","rule":"4 disallowed paths","via":"*"},{"agent":"Bytespider","vendor":"ByteDance","kind":"crawler","allowed":"partial","rule":"4 disallowed paths","via":"*"}],"assistantsBlocked":[],"assistantsAllowed":[],"crawlersBlocked":[],"error":null},"sitemap":{"found":true,"url":"https://www.apple.com/shop/sitemap.xml","entries":47,"isIndex":true,"hasHelp":false,"hasRates":false,"hasProducts":false},"webmcp":{"found":false,"tools":[],"declarativeForms":0,"markupHint":false},"structuredData":["Organization","WebSite","WebPage"]},"identity":{"found":true,"servers":[{"issuer":"https://appleid.apple.com","url":"https://id.apple.com/.well-known/openid-configuration","host":"id.apple.com","s256":false,"pkceMethods":[],"dcr":false,"cimd":false,"par":false,"parRequired":false,"dpop":false,"mtls":false,"rar":false,"privateKeyJwt":false,"grantTypes":[],"scopes":["openid","email","name"],"acrValues":[],"deviceFlow":false,"tokenExchange":false,"clientCredentials":false,"fapiLike":false}],"checkedHosts":15,"answeredHosts":7,"silentHosts":["secure.apple.com","login.apple.com","auth.apple.com","sso.apple.com","online.apple.com","api.apple.com","digital.apple.com","connect.apple.com"]},"openBanking":{"pages":[{"url":"https://developer.apple.com","source":"common subdomain","title":"Apple Developer","terms":[],"aggregators":[],"excerpt":"View in English Read now Hello Developer Get tips on submitting your iPhone Duo app, sign up for Group Labs, and more. Explore now Hello, hello Start getting ready for iPhone Duo today. Replay Surpri…"},{"url":"https://developer.apple.com/","source":"common subdomain","title":"Apple Developer","terms":[],"aggregators":[],"excerpt":"View in English Read now Hello Developer Get tips on submitting your iPhone Duo app, sign up for Group Labs, and more. Explore now Hello, hello Start getting ready for iPhone Duo today. Replay Surpri…"}],"portal":{"url":"https://developer.apple.com","title":"Apple Developer"},"fdx":false,"rule1033":false,"openBanking":false,"sandbox":false,"oauth":false,"dataAccessAgreement":false,"aggregators":[],"found":false},"policy":{"stance":"prohibits","documentsRead":4,"termsRead":2,"prohibits":[{"type":"prohibitsAutomation","label":"Restricts automated access","excerpt":"…representations or warranties relating to such documents. Your Use of the Site You may not use any \"deep-link\", \"page-scrape\", \"robot\", \"spider\" or other automatic device, program, algorithm or methodology, or any similar or equivalent manual process,…","url":"https://www.apple.com/legal/internet-services/terms/site.html","title":"Terms of Use"}],"delegation":[],"thirdParty":[],"dataSharing":[],"ai":[],"credentialSharing":[],"documents":[{"url":"https://www.apple.com/legal/internet-services/terms/site.html","title":"Terms of Use","status":200,"textLength":20358,"blockedForAgent":false,"flags":["Restricts automated access"]},{"url":"https://www.apple.com/legal/","title":"Legal","status":200,"textLength":1742,"blockedForAgent":false,"flags":[]},{"url":"https://www.apple.com/privacy/","title":"","status":200,"textLength":12285,"blockedForAgent":false,"flags":[]},{"url":"https://www.apple.com/legal/privacy/","title":"Privacy Policy","status":200,"textLength":492,"blockedForAgent":false,"flags":[]}]},"delegates":[],"voice":{"phone":{"e164":"+18772555923","pretty":"+1 877 255 5923","score":4,"context":"American Samoa, Guam, Northern Mariana Islands, or U.S. Minor Outlying Islands, please call Goldman Sachs at 877-255-5923 with questions about Apple Card. Learn more about how Appl","source":"https://www.apple.com/","tollFree":true,"seen":1,"kind":"customer service"},"candidates":[{"e164":"+18772555923","pretty":"+1 877 255 5923","score":4,"context":"American Samoa, Guam, Northern Mariana Islands, or U.S. Minor Outlying Islands, please call Goldman Sachs at 877-255-5923 with questions about Apple Card. Learn more about how Appl","source":"https://www.apple.com/","tollFree":true,"seen":1,"kind":"customer service"},{"e164":"+18006927753","pretty":"+1 800 692 7753","score":2,"context":"","source":"https://www.apple.com/","tollFree":true,"seen":2,"kind":"unclassified"}],"status":"partial","calls":[{"testId":"V01","name":"Greeting and menu","group":"Reach and understand","timing":"business","objective":"Listen to the whole greeting and the complete main menu without pressing anything. Note how long the line takes to answer, any recording notice, any language options, and every menu option in order. If the menu repeats, note it and end the call.","status":"ended","startedAt":"2026-10-15T15:00:37.578Z","placedLocal":"Thursday 11:00 AM Eastern time","retellCallId":"call_ad4b01f68141082b54572ace70c","disconnectionReason":"agent_hangup","durationSec":89.4,"transcript":[{"speaker":"line","text":"Welcome to Apple Card support at Goldman Sachs. This conversation may be recorded, analyzed, monitored for compliance. And to improve our services. Please listen carefully to all of the product options before making your selection. You can say one of the following. Apple Card, savings account, Apple support, or Apple Cash?","start":1.1,"end":19.8},{"speaker":"line","text":"For better service, please select from the following options. For Apple credit card issued by Goldman Sachs, say Apple Card or press one. For savings account, say savings or press two. For Apple support questions not related to your Apple Card or savings account, say support. Or press three. For Apple Cash, please say Apple Cash or press four.","start":25.2,"end":46.7},{"speaker":"line","text":"Do you currently have an Apple Card? Say yes or no.","start":51.3,"end":54.2},{"speaker":"assistant","text":"I am an AI assistant from Encore AI. I am testing how your phone line works with assistants. This call is being recorded for research. Is it all right to continue?","start":55.3,"end":72.7},{"speaker":"line","text":"Do you currently have an Apple Card? Say yes or no.","start":77.8,"end":80.7},{"speaker":"assistant","text":"The person did not respond to my question about continuing. I will end the call now. Thank you.","start":82,"end":89}],"summary":"The call was made to Apple Card support at Goldman Sachs and involved navigating the automated menu to select Apple Card options. The AI assistant identified itself and requested permission to continue the call for testing purposes, but the person did not respond, leading to the call being ended by the system.","costCents":12.42,"extracted":{"alternate_auth_path":false,"answered":true,"assistant_acknowledged":"ignored","auth_methods_requested":"","authorized_agent_path":"not_tested","callback_offered":false,"closed_message":false,"destination":"Apple Card","emergency_line_offered":false,"first_human_words":"","greeting_summary":"Apple Card support at Goldman Sachs greeted the caller with a recording notice and menu options for Apple Card, savings account, Apple support, or Apple Cash.","hold_seconds":0,"language_options":false,"menu_option_count":5,"menu_options":"Apple Card or savings account or Apple support or Apple Cash; Apple Card or press one; savings or press two; support or press three; Apple Cash or press four","observations":"The system provided a clear greeting with menu options and a recording notice. It recognized the AI assistant's statement but did not respond to the request to continue, resulting in the call being ended. The system did not engage further with the AI assistant or offer alternative paths.","otp_channels":"","otp_without_phone":false,"path_reached_words":"","queue_reached":false,"reached_human":false,"recording_notice":true,"reprompt_count":1,"seconds_to_answer":1.1,"seconds_to_human":0,"seconds_to_path":0,"speech_recognized":true,"system_hung_up":true,"voice_biometrics_prompt":false,"voice_biometrics_required":false,"voicemail_offered":false,"wait_estimate_announced":false,"zero_escape_worked":false},"score":{"points":4.3,"max":5,"verdict":"pass","rationale":"The line answered. It answered in about 1 seconds. The main menu had 5 options. A recording notice was played."},"recording":{"url":"/data/recordings/apple_com_V01.wav","bytes":4290750,"durationSec":89.4}},{"testId":"V02","name":"Plain request","group":"Reach and understand","timing":"business","objective":"When asked how to help, say clearly: \"I need help with my account.\" Do not provide any account details. Note whether the system understands, how many times it reprompts, and where it sends you. End the call at the first authentication prompt.","status":"ended","startedAt":"2026-10-15T15:02:19.351Z","placedLocal":"Thursday 11:02 AM Eastern time","retellCallId":"call_22fd40c2b1eaf60d07d10c06948","disconnectionReason":"inactivity","durationSec":45,"transcript":[],"summary":"No conversation happened.","costCents":6.35,"extracted":{},"score":{"points":0,"max":5,"verdict":"fail","rationale":"The spoken request was not understood."},"recording":{"url":"/data/recordings/apple_com_V02.wav","bytes":2160414,"durationSec":45}}],"aggregate":{"timings":{"business":{"completed":2,"total":5,"points":4.3,"max":10,"score":43,"verdict":null},"after_hours":{"completed":0,"total":1,"points":0,"max":0,"score":null,"verdict":null}},"completed":2,"total":6,"points":4.3,"max":10,"score":43,"groups":[{"group":"Reach and understand","score":43,"completed":2,"total":2},{"group":"Treat an assistant","score":null,"completed":0,"total":2},{"group":"People and 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