{"version":"1.0","calibration":{"version":1,"exponent":2},"doors":[{"id":"discover","name":"Discoverability","weight":15,"question":"Can an agent find and read your pages?","blurb":"Robots rules for agents, llms.txt, structured data, text that loads without scripts, and sitemaps."},{"id":"connect","name":"Protocol access","weight":20,"question":"Can an agent connect to you through MCP or an API?","blurb":"MCP servers, agent cards, API documentation, data sharing programs and browser tools."},{"id":"identity","name":"Identity and delegation","weight":20,"question":"Can a customer give an agent limited access without sharing a password?","blurb":"OAuth and OpenID metadata, PKCE, client registration, passkeys and delegate access."},{"id":"web","name":"Web experience","weight":15,"question":"Does your site work when an agent uses it?","blurb":"The sign in page as a declared agent sees it, bot defenses, form labels and page markup."},{"id":"voice","name":"Voice and IVR","weight":20,"question":"What happens when an agent calls your phone line?","blurb":"Six recorded calls to your published number: menus, speech, how it treats an agent, reaching a person and verification."},{"id":"policy","name":"Policy and governance","weight":10,"question":"Do your terms allow agents that act for customers?","blurb":"What your terms say about automated access, third parties, delegates and AI agents."}],"levels":[{"id":0,"name":"Closed","summary":"Declared agents are blocked from the public website."},{"id":1,"name":"Tolerated","summary":"Pages load for an agent. Nothing is built for one."},{"id":2,"name":"Legible","summary":"An agent can read and cite your content."},{"id":3,"name":"Connectable","summary":"An agent can connect through an MCP server or a public API program."},{"id":4,"name":"Trusted","summary":"A customer can authorize an agent with limited, revocable access."},{"id":5,"name":"Native","summary":"Agents are a supported channel on web, API and voice."}],"voiceGroups":["Reach and understand","Treat an assistant","People and identity"],"voiceTests":[{"id":"V01","group":"Reach and understand","name":"Greeting and menu","objective":"Listen to the whole greeting and the complete main menu without pressing anything. Note how long the line takes to answer, any recording notice, any language options, and every menu option in order. If the menu repeats, note it and end the call.","measures":["Seconds to answer","Recording notice","Language options","Number of menu options"],"pass":"The line answers within 20 seconds, the menu has six options or fewer, and it finishes in a minute or less.","max":5,"timing":"business"},{"id":"V02","group":"Reach and understand","name":"Plain request","objective":"When asked how to help, say clearly: \"I need help with my account.\" Do not provide any account details. Note whether the system understands, how many times it reprompts, and where it sends you. End the call at the first authentication prompt.","measures":["Understood on the first try","Reprompts","Destination"],"pass":"The request is understood on the first or second try.","max":5,"timing":"business"},{"id":"V03","group":"Treat an assistant","name":"Assistant framing","objective":"When asked how to help, say: \"I am an AI assistant calling on behalf of a customer.\" Observe whether the system accepts it, misroutes, loops, or hangs up. End the call after the system responds twice.","measures":["Accepted","Misrouted","Looped","Hung up"],"pass":"The system continues without error or treats the statement as a valid request.","max":5,"timing":"business"},{"id":"V04","group":"Treat an assistant","name":"After hours urgent problem","objective":"This call is placed outside business hours. Listen to the whole greeting. Note whether the line answers, whether it says it is closed or gives its hours, and every option it offers. At the first chance to speak, say: \"I think someone else is using my account.\" Do not give any account details. Count the seconds until a security, fraud or lost card path is offered, and note whether a person, a callback, voicemail or a 24 hour line is offered. End the call at the first authentication prompt. Never leave a voicemail message.","measures":["Line answers after hours","Hours or closed message","Seconds to the security path","Person, callback or 24 hour line offered"],"pass":"The line answers, a security or fraud path is reached in under 45 seconds, and a person or a callback is offered.","max":5,"timing":"after_hours"},{"id":"V05","group":"People and identity","name":"Reach a person","objective":"Say \"representative\" at the first opportunity and press 0 at menus if speech does not work. Record how long it takes to reach a person or a queue, whether a wait time is announced, and whether a callback is offered. If a person answers, introduce yourself as the rules say, then ask once: \"What is your process when an AI assistant calls on behalf of a customer who has authorized it?\" Do not give any account information. Record the answer, thank the person and end the call. Stop after four minutes.","measures":["Seconds to a person","Wait time announced","Callback offered","Process for authorized assistants"],"pass":"A person answers within three minutes and states a process for authorized assistants.","max":5,"timing":"business"},{"id":"V06","group":"People and identity","name":"Verification step","objective":"Navigate toward an account request. Stop at the first authentication prompt without entering anything. Record exactly what the system asks for: account number, card number, last digits of an identity number, PIN, voice phrase or something else. Note any voiceprint prompt, any one time code channels offered, and any other way to verify. End the call.","measures":["Credentials requested","Voiceprint required","One time code channels","Other ways to verify"],"pass":"The requirements are clear, no voiceprint is required, and there is another way to verify.","max":5,"timing":"business"}],"steps":[{"id":"identify","label":"Identify the organization and load the home page"},{"id":"robots","label":"Read robots rules for agents, llms.txt and sitemaps"},{"id":"cards","label":"Look for agent cards, Poppy files, OpenAPI documents and browser tools"},{"id":"links","label":"Map sign in, terms, help and developer pages"},{"id":"login_agent","label":"Load the sign in page as a declared agent"},{"id":"login_browser","label":"Load the sign in page as a standard browser"},{"id":"openbanking","label":"Check developer portals and data sharing programs"},{"id":"policy","label":"Read terms for automated access and delegation"},{"id":"mcp","label":"Probe for MCP servers and check the official registry"},{"id":"identity","label":"Discover OAuth and OpenID metadata"},{"id":"phones","label":"Find published customer service phone numbers"},{"id":"score","label":"Score the six areas and write the report"}],"checks":[{"id":"robots_assistants","door":"discover","title":"Robots policy for user triggered agents","maxPoints":4,"why":"When a customer asks an agent to look something up, it fetches the page as a user triggered agent. A site that blocks those agents cannot be consulted.","fix":"Allow the ChatGPT User, Claude User and Perplexity User agents in robots.txt for public product, pricing and help pages."},{"id":"llms_txt","door":"discover","title":"llms.txt guide for agents","maxPoints":3,"why":"An llms.txt file gives an agent a short map of what you offer and where the authoritative pages are.","fix":"Publish /llms.txt with links to product, pricing, support and location pages."},{"id":"structured_data","door":"discover","title":"Structured data on the home page","maxPoints":3,"why":"Schema.org markup lets an agent read products, prices and questions as data instead of guessing from the layout.","fix":"Add JSON LD for your organization type, Product or Service, Offer and FAQPage on the pages customers ask about most."},{"id":"server_rendered","door":"discover","title":"Content available without running scripts","maxPoints":3,"why":"Many agents read raw HTML and do not run scripts. Text that appears only after scripts run is invisible to them.","fix":"Render product, pricing and help content on the server so the first response contains the text."},{"id":"sitemap_content","door":"discover","title":"Sitemap that includes help and pricing pages","maxPoints":2,"why":"A sitemap tells an agent where answers live. That cuts wrong guesses and stale pages.","fix":"Publish a sitemap that includes help center, pricing and product pages."},{"id":"mcp_server","door":"connect","title":"MCP server","maxPoints":8,"why":"An MCP server is the native way for an agent to use your services with the customer's approval. It replaces screen scraping and password sharing.","fix":"Publish a remote MCP server with OAuth. Start with read only tools such as account status, orders or location search, and publish a server card at /.well-known/mcp/server-card."},{"id":"a2a_agent_card","door":"connect","title":"Agent card for agent to agent calls","maxPoints":2,"why":"An agent card lets other agents discover what your own agent can do and how to authenticate.","fix":"Publish /.well-known/agent-card.json describing skills and authentication."},{"id":"openapi_docs","door":"connect","title":"Public API documentation","maxPoints":3,"why":"A published OpenAPI document lets developers and agents build against stable, described endpoints.","fix":"Publish an OpenAPI document for customer facing APIs on a developer portal."},{"id":"open_banking","door":"connect","title":"Developer and data sharing program","maxPoints":4,"why":"A data sharing program with a developer portal and standard APIs gives agents a consented path to customer data. Open banking is the best known example.","fix":"Document the program, the standard in use (for example FDX in US banking), the supported partners and a sandbox."},{"id":"webmcp_tools","door":"connect","title":"Browser tools exposed to agents","maxPoints":3,"why":"WebMCP lets a page register tools that a browser agent can call directly instead of clicking through the interface.","fix":"Register tools for safe tasks such as location search and price lookup with navigator.modelContext."},{"id":"poppy_discovery","door":"connect","title":"Poppy file for personal agents","maxPoints":0,"bonusMax":3,"why":"Poppy is an open draft standard from Sierra and Meta. A company publishes one small file that tells a customer's personal agent how to find it, how the customer signs in and which route to use: the company's own agent, an API or the website. Eight launch partners and dozens of design partners back it.","fix":"Publish a poppy.json file in the well known folder of your website. It names your organization, your sign in server and at least one route. Then make your sign in server list your domain in poppy_domains. The standard is a draft, so treat this as early work."},{"id":"oauth_metadata","door":"identity","title":"OAuth and OpenID metadata","maxPoints":5,"why":"Published authorization server metadata tells a client where to send a customer to approve access.","fix":"Publish /.well-known/oauth-authorization-server and /.well-known/oauth-protected-resource for the customer facing APIs."},{"id":"pkce_registration","door":"identity","title":"PKCE and client registration","maxPoints":4,"why":"PKCE protects the approval step. Dynamic registration or client metadata documents let a new agent onboard without a manual review each time.","fix":"Require PKCE with S256 and support client ID metadata documents or dynamic client registration for approved agent clients."},{"id":"passkeys","door":"identity","title":"Passkeys at sign in","maxPoints":4,"why":"A passkey lets a customer approve an agent action with a device gesture. It removes the passwords and one time codes that agents cannot handle.","fix":"Offer passkeys with conditional UI on the sign in page and for step up approvals."},{"id":"high_assurance","door":"identity","title":"High assurance authorization profile","maxPoints":3,"why":"Pushed authorization requests, sender constrained tokens and rich authorization requests let a provider approve one specific action instead of a blanket login.","fix":"Support PAR with DPoP or mutual TLS, and rich authorization requests for payments and account changes."},{"id":"delegate_access","door":"identity","title":"Documented delegate and data sharing controls","maxPoints":4,"why":"Customers need a place to see and revoke what an agent can do. Organizations need a documented route for authorized agents.","fix":"Publish a help page on delegate access and add a connected apps screen where customers revoke access."},{"id":"declared_agent_homepage","door":"web","title":"Home page for a declared agent","maxPoints":3,"why":"A declared agent that is challenged or blocked at the first step cannot help the customer at all.","fix":"Allow declared agents through bot management on public pages, and verify them with signed requests."},{"id":"signin_reachable","door":"web","title":"Sign in page loads for a declared agent in a browser","maxPoints":4,"why":"Where a customer must use the website, a browser agent has to reach the sign in page so it can hand control back to the customer.","fix":"Serve the sign in page to verified agent browsers, and use signed agent identity to separate them from attackers."},{"id":"agent_browser_parity","door":"web","title":"Same behavior for a declared agent and a standard browser","maxPoints":2,"why":"If a declared agent is treated worse than an anonymous browser, honesty is penalized and agents will hide what they are.","fix":"Do not rank declared agents below anonymous browsers in bot management policy."},{"id":"form_semantics","door":"web","title":"Sign in form structure and autofill hints","maxPoints":4,"why":"Labels and autocomplete hints let an agent and a password manager find the right field and hand over to the customer at the right moment.","fix":"Label every field and set autocomplete values for the username, the current password and the one time code."},{"id":"semantic_markup","door":"web","title":"Semantic page structure","maxPoints":2,"why":"Landmarks, headings and named controls let an agent read the page the way a screen reader does.","fix":"Use landmark elements, headings in order, accessible names on buttons and alt text on images."},{"id":"terms_stance","door":"policy","title":"Terms on automated access","maxPoints":4,"why":"Terms that prohibit all automated access with no exception make every agent a violation, even when the customer authorized it.","fix":"Add an exception for authorized agents acting for the customer through approved interfaces."},{"id":"third_party_rules","door":"policy","title":"Third party access and data sharing rules","maxPoints":3,"why":"Published rules tell customers and developers what is allowed. That keeps agents on approved paths.","fix":"Publish a third party access policy that names the approved interfaces and the consent model."},{"id":"ai_position","door":"policy","title":"Published position on AI agents","maxPoints":3,"why":"A public position tells customers whether an agent acting for them is welcome, and under what conditions.","fix":"Publish a page that states how customer agents are handled and where to connect them."}],"gate":{"dailyScanCap":100,"scansToday":5,"open":true,"perEmailPerDay":5,"codeTtlMinutes":10,"mail":"on"},"booking":{"mode":"embed","url":"https://calendar.google.com/calendar/appointments/schedules/AcZssZ0BfHry2-zAw9FHZiSswKfhjFjhgcRm-FOWJ1Xl-qC5Jmqc6O3cWQnd7MxEZR9INWzxlOQCgj-b?gv=true","title":"Book a working session with Encore AI"},"posthog":{"key":"phc_Cb77CorkfzRcHjwRtQzSHfHnayxRdkieWkHK2B9jJhoH","ui":"https://eu.posthog.com"},"guardrails":{"suiteCooldownDays":30,"maxCallsPerDay":48,"maxConcurrentCalls":3,"callWindows":{"business":{"label":"Monday to Friday, 11 AM to 4 PM Eastern time, never on a US federal holiday","short":"Weekdays 11 AM to 4 PM Eastern"},"after_hours":{"label":"Every night, 10 PM to 5 AM Eastern time","short":"Nights 10 PM to 5 AM Eastern"}},"maxCallSeconds":240,"requireNumberPublishedOnOwnDomain":true,"killSwitch":false,"liveOnDemand":true}}